{"id":98,"date":"2025-01-30T08:23:50","date_gmt":"2025-01-30T08:23:50","guid":{"rendered":"https:\/\/www.mon-agent-ia.fr\/blog\/?p=98"},"modified":"2025-01-30T08:23:52","modified_gmt":"2025-01-30T08:23:52","slug":"servicenow-tang-cuong-no-luc-trong-linh-vuc-tri-tue-nhan-tao-va-tac-nhan-ao","status":"publish","type":"post","link":"https:\/\/www.mon-agent-ia.fr\/blog\/vi\/servicenow-tang-cuong-no-luc-trong-linh-vuc-tri-tue-nhan-tao-va-tac-nhan-ao\/","title":{"rendered":"ServiceNow t\u0103ng c\u01b0\u1eddng n\u1ed7 l\u1ef1c trong l\u0129nh v\u1ef1c tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0 t\u00e1c nh\u00e2n \u1ea3o"},"content":{"rendered":"\n\n\n\n<p class=\"wp-block-paragraph\">ServiceNow, m\u1ed9t c\u00f4ng ty l\u1edbn trong l\u0129nh v\u1ef1c CNTT v\u00e0 s\u1ed1 h\u00f3a quy tr\u00ecnh c\u00f4ng vi\u1ec7c, cho th\u1ea5y s\u1ef1 quan t\u00e2m ng\u00e0y c\u00e0ng t\u0103ng \u0111\u1ed1i v\u1edbi<strong>tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o s\u00e1ng t\u1ea1o<\/strong>. Xu h\u01b0\u1edbng n\u00e0y \u0111\u1eb7c bi\u1ec7t \u0111\u01b0\u1ee3c \u0111\u00e1nh d\u1ea5u b\u1eb1ng vi\u1ec7c t\u00edch h\u1ee3p c\u00e1c t\u00e1c nh\u00e2n \u1ea3o v\u00e0o c\u00e1c gi\u1ea3i ph\u00e1p c\u1ee7a m\u00ecnh, cho ph\u00e9p c\u00f4ng ty t\u0103ng hi\u1ec7u qu\u1ea3 v\u00e0 thay \u0111\u1ed5i c\u00e1ch t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. C\u00f9ng ch\u00fang t\u00f4i kh\u00e1m ph\u00e1 h\u00e0nh tr\u00ecnh \u0111\u1ed5i m\u1edbi c\u1ee7a ServiceNow v\u00e0 t\u00e1c \u0111\u1ed9ng c\u1ee7a n\u00f3 \u0111\u1ebfn t\u01b0\u01a1ng lai c\u1ee7a c\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 AI.<\/p>\n\n\n<p class=\"wp-block-paragraph\">S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00e1c t\u00e1c nh\u00e2n \u1ea3o l\u00e0 trung t\u00e2m c\u1ee7a s\u1ef1 chuy\u1ec3n \u0111\u1ed5i n\u00e0y. B\u1eb1ng c\u00e1ch th\u1ed1ng nh\u1ea5t <strong>d\u1eef li\u1ec7u<\/strong> v\u00e0 <strong>quy tr\u00ecnh l\u00e0m vi\u1ec7c<\/strong> tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng duy nh\u1ea5t, ServiceNow mang l\u1ea1i k\u1ebft qu\u1ea3 th\u1ef1c s\u1ef1 ch\u1ec9 sau v\u00e0i tu\u1ea7n. Nh\u1eefng c\u1ea3i ti\u1ebfn n\u00e0y th\u00fac \u0111\u1ea9y vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh theo th\u1eddi gian th\u1ef1c cho doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong c\u00e1c giai \u0111o\u1ea1n quan tr\u1ecdng c\u1ee7a quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">T\u1ed1i \u01b0u h\u00f3a b\u1eb1ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o t\u1ed5ng h\u1ee3p<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u1ec1n t\u1ea3ng ServiceNow \u0111\u00e3 \u0111\u01b0\u1ee3c l\u00e0m phong ph\u00fa th\u00eam v\u1edbi c\u00e1c t\u00ednh n\u0103ng m\u1edbi t\u1eadp trung v\u00e0o <strong>chuy\u1ec3n \u0111\u1ed5i k\u1ef9 thu\u1eadt s\u1ed1<\/strong>, t\u00edch h\u1ee3p c\u00e1c t\u00e1c nh\u00e2n AI c\u00f3 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng t\u1ed5 ch\u1ee9c. S\u1ef1 ph\u00e1t tri\u1ec3n n\u00e0y m\u1ed9t ph\u1ea7n l\u00e0 do vi\u1ec7c mua l\u1ea1i Cuein, t\u1eeb \u0111\u00f3 gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u1ee7a chatbot v\u00e0 t\u00e1c nh\u00e2n \u1ea3o. Nh\u1eefng c\u00f4ng c\u1ee5 n\u00e0y kh\u00f4ng ch\u1ec9 gi\u1edbi h\u1ea1n \u1edf c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u01a1 b\u1ea3n m\u00e0 c\u00f2n cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p b\u00e1o c\u00e1o v\u00e0 ph\u00e2n t\u00edch n\u00e2ng cao.<\/p>\n\n\n<h3 class=\"wp-block-heading\">L\u1ee3i \u00edch c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p t\u00edch h\u1ee3p<\/h3>\n\n\n<p class=\"wp-block-paragraph\">\u01afu \u0111i\u1ec3m \u0111\u1ea7u ti\u00ean n\u1eb1m \u1edf s\u1ee9c m\u1ea1nh t\u1ed5ng h\u1ee3p \u0111\u01b0\u1ee3c t\u1ea1o ra gi\u1eefa c\u00e1c t\u00e1c nh\u00e2n \u1ea3o kh\u00e1c nhau, gi\u00fap t\u1eadp trung c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u00e0 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng. C\u00e1c doanh nghi\u1ec7p \u0111ang nh\u1eadn th\u1ea5y th\u1eddi gian ph\u1ea3n h\u1ed3i gi\u1ea3m \u0111\u00e1ng k\u1ec3 v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng t\u0103ng l\u00ean th\u00f4ng qua vi\u1ec7c tri\u1ec3n khai c\u00e1c gi\u1ea3i ph\u00e1p AI. \u0110i\u1ec1u n\u00e0y c\u0169ng cho ph\u00e9p ph\u00e2n b\u1ed5 ngu\u1ed3n nh\u00e2n l\u1ef1c t\u1ed1t h\u01a1n, gi\u1ea3i ph\u00f3ng nh\u00e2n vi\u00ean cho nh\u1eefng nhi\u1ec7m v\u1ee5 c\u00f3 gi\u00e1 tr\u1ecb gia t\u0103ng cao h\u01a1n.<\/p>\n\n\n<h3 class=\"wp-block-heading\">C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng trong l\u0129nh v\u1ef1c nh\u00e2n s\u1ef1<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Trong l\u0129nh v\u1ef1c nh\u00e2n s\u1ef1, ServiceNow s\u1eed d\u1ee5ng AI \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a vi\u1ec7c qu\u1ea3n l\u00fd \u1ee9ng vi\u00ean, t\u1eeb \u0111\u00f3 t\u1ea1o thu\u1eadn l\u1ee3i cho qu\u00e1 tr\u00ecnh tuy\u1ec3n d\u1ee5ng. Vi\u1ec7c t\u00edch h\u1ee3p c\u00e1c t\u00e1c nh\u00e2n \u1ea3o cho ph\u00e9p \u1ee9ng vi\u00ean nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi ngay l\u1eadp t\u1ee9c cho c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd, \u0111\u1ed3ng th\u1eddi gi\u00fap b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1 gi\u1ea3m b\u1edbt c\u00e1c nhi\u1ec7m v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. K\u1ebft qu\u1ea3 cho th\u1ea5y m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c c\u1ee7a \u1ee9ng vi\u00ean t\u0103ng l\u00ean v\u00e0 gi\u1ea3m th\u1eddi gian x\u1eed l\u00fd h\u1ed3 s\u01a1.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Chi\u1ebfn l\u01b0\u1ee3c Xanadu: m\u1ed9t s\u1ee9c s\u1ed1ng m\u1edbi cho ServiceNow<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">S\u1ef1 ra m\u1eaft phi\u00ean b\u1ea3n Xanadu c\u1ee7a n\u1ec1n t\u1ea3ng ServiceNow \u0111\u00e1nh d\u1ea5u m\u1ed9t b\u01b0\u1edbc quan tr\u1ecdng trong tham v\u1ecdng tr\u1edf th\u00e0nh c\u00f4ng ty d\u1eabn \u0111\u1ea7u trong l\u0129nh v\u1ef1c n\u00e0y c\u1ee7a c\u00f4ng ty. <strong>tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o<\/strong>. Phi\u00ean b\u1ea3n n\u00e0y mang \u0111\u1ebfn v\u00f4 s\u1ed1 c\u1ea3i ti\u1ebfn, \u0111\u1eb7c bi\u1ec7t l\u00e0 v\u1ec1 quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 ch\u1ee7 \u0111\u1ed9ng ph\u00e1t hi\u1ec7n nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. C\u00e1c t\u00e1c nh\u00e2n AI nh\u00fang \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 ho\u1ea1t \u0111\u1ed9ng li\u00ean t\u1ee5c v\u00e0 th\u00f4ng minh, cho ph\u00e9p ch\u00fang d\u1ef1 \u0111o\u00e1n c\u00e1c v\u1ea5n \u0111\u1ec1 tr\u01b0\u1edbc khi ch\u00fang ph\u00e1t sinh.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Nh\u1eefng c\u1ea3i ti\u1ebfn ch\u00ednh c\u1ee7a phi\u00ean b\u1ea3n Xanadu<\/h3>\n\n\n<p class=\"wp-block-paragraph\">V\u1edbi b\u1ea3n c\u1eadp nh\u1eadt Xanadu, ServiceNow cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch th\u1eddi gian th\u1ef1c cho ph\u00e9p doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i. V\u00ed d\u1ee5, c\u00f4ng ngh\u1ec7 Co-Pilot cung c\u1ea5p c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi \u0111\u1ea1i l\u00fd, c\u1ea3i thi\u1ec7n h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3 d\u1ef1a tr\u00ean d\u1eef li\u1ec7u ch\u00ednh x\u00e1c.<\/p>\n\n\n<h3 class=\"wp-block-heading\">T\u00e1c \u0111\u1ed9ng \u0111\u1ebfn qu\u00e1 tr\u00ecnh kinh doanh<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Kh\u1ea3 n\u0103ng c\u00e1c t\u00e1c nh\u00e2n AI t\u01b0\u01a1ng t\u00e1c li\u1ec1n m\u1ea1ch v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng hi\u1ec7n c\u00f3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn hi\u1ec7u su\u1ea5t chung c\u1ee7a doanh nghi\u1ec7p. Th\u00f4ng qua c\u1ea3i ti\u1ebfn quy tr\u00ecnh kinh doanh h\u1eefu h\u00ecnh, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 t\u0103ng n\u0103ng su\u1ea5t v\u00e0 gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng. B\u1eb1ng c\u00e1ch h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c, ServiceNow cho ph\u00e9p qu\u1ea3n l\u00fd t\u1ed1i \u01b0u c\u00e1c c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00dd ngh\u0129a c\u1ee7a AI \u0111\u1ed1i v\u1edbi kinh doanh hi\u1ec7n \u0111\u1ea1i<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">V\u1edbi s\u1ef1 ti\u1ebfn b\u1ed9 c\u1ee7a AI, c\u00e1c doanh nghi\u1ec7p \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi s\u1ef1 thay \u0111\u1ed5i m\u00f4 h\u00ecnh. ServiceNow, v\u1edbi t\u01b0 c\u00e1ch l\u00e0 ng\u01b0\u1eddi ti\u00ean phong trong l\u0129nh v\u1ef1c n\u00e0y, s\u1ebd h\u01b0\u1edbng d\u1eabn c\u00e1c t\u1ed5 ch\u1ee9c v\u01b0\u1ee3t qua nh\u1eefng chuy\u1ec3n \u0111\u1ed5i n\u00e0y. Vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c t\u00e1c nh\u00e2n \u1ea3o gi\u00fap c\u00f3 th\u1ec3 suy ngh\u0129 l\u1ea1i c\u00e1c chi\u1ebfn l\u01b0\u1ee3c quan h\u1ec7 kh\u00e1ch h\u00e0ng, thay th\u1ebf c\u00e1c ph\u01b0\u01a1ng ph\u00e1p c\u0169 b\u1eb1ng c\u00e1c gi\u1ea3i ph\u00e1p linh ho\u1ea1t v\u00e0 l\u1ea5y ng\u01b0\u1eddi d\u00f9ng l\u00e0m trung t\u00e2m h\u01a1n.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Suy ngh\u0129 l\u1ea1i v\u1ec1 quan h\u1ec7 kh\u00e1ch h\u00e0ng<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Quan h\u1ec7 kh\u00e1ch h\u00e0ng hi\u1ec7n nay ch\u1ee7 \u0111\u1ed9ng h\u01a1n. C\u00e1c \u0111\u1ea1i l\u00fd AI kh\u00f4ng ch\u1ec9 c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng c\u00e1c m\u1ed1i quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a h\u1ecd. Ki\u1ec3u t\u01b0\u01a1ng t\u00e1c th\u00f4ng minh n\u00e0y l\u00e0m t\u0103ng l\u00f2ng trung th\u00e0nh v\u00e0 n\u00e2ng cao danh ti\u1ebfng c\u1ee7a c\u00f4ng ty tr\u00ean th\u1ecb tr\u01b0\u1eddng. ServiceNow x\u00e1c \u0111\u1ecbnh l\u1ea1i t\u00ednh n\u0103ng \u0111\u1ed9ng n\u00e0y, gi\u00fap giao ti\u1ebfp tr\u00f4i ch\u1ea3y v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Nh\u1eefng th\u00e1ch th\u1ee9c c\u1ea7n v\u01b0\u1ee3t qua<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Tuy nhi\u00ean, vi\u1ec7c t\u00edch h\u1ee3p c\u00e1c c\u00f4ng ngh\u1ec7 n\u00e0y \u0111i k\u00e8m v\u1edbi nh\u1eefng th\u00e1ch th\u1ee9c. C\u00e1c doanh nghi\u1ec7p ph\u1ea3i \u0111i\u1ec1u h\u01b0\u1edbng trong m\u00f4i tr\u01b0\u1eddng c\u00f4ng ngh\u1ec7 lu\u00f4n thay \u0111\u1ed5i, \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o \u0111\u1ec3 t\u1eadn d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p m\u1edbi. Ngo\u00e0i ra, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i gi\u1ea3i quy\u1ebft c\u00e1c m\u1ed1i lo ng\u1ea1i v\u1ec1 quy\u1ec1n ri\u00eang t\u01b0 v\u00e0 b\u1ea3o m\u1eadt d\u1eef li\u1ec7u v\u00ec c\u00e1c t\u00e1c nh\u00e2n AI c\u1ea7n x\u1eed l\u00fd th\u00f4ng tin nh\u1ea1y c\u1ea3m.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tri\u1ec3n v\u1ecdng t\u01b0\u01a1ng lai c\u1ee7a ServiceNow v\u00e0 AI t\u1ed5ng qu\u00e1t<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Khi ch\u00fang ta h\u01b0\u1edbng t\u1edbi t\u01b0\u01a1ng lai, ServiceNow cam k\u1ebft ti\u1ebfp t\u1ee5c \u0111\u1ea7u t\u01b0 v\u00e0o kh\u1ea3 n\u0103ng c\u1ee7a<strong>AI s\u00e1ng t\u1ea1o<\/strong>. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c ti\u1ebfp t\u1ee5c m\u1edf r\u1ed9ng n\u1ec1n t\u1ea3ng c\u1ee7a m\u00ecnh \u0111\u1ec3 k\u1ebft h\u1ee3p nh\u1eefng ti\u1ebfn b\u1ed9 c\u00f4ng ngh\u1ec7 m\u1edbi nh\u1ea5t, m\u1ed9t m\u1ee5c ti\u00eau v\u01b0\u1ee3t xa vi\u1ec7c ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m \u0111\u01a1n gi\u1ea3n. ServiceNow c\u0169ng \u0111\u1eb7t m\u1ee5c ti\u00eau thi\u1ebft l\u1eadp quan h\u1ec7 \u0111\u1ed1i t\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u1edbi c\u00e1c c\u00f4ng ty h\u00e0ng \u0111\u1ea7u trong ng\u00e0nh kh\u00e1c \u0111\u1ec3 l\u00e0m phong ph\u00fa th\u00eam d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh.<\/p>\n\n\n<h3 class=\"wp-block-heading\">S\u00e1ng ki\u1ebfn \u200b\u200b\u0111\u1ed5i m\u1edbi li\u00ean t\u1ee5c<\/h3>\n\n\n<p class=\"wp-block-paragraph\">B\u1eb1ng c\u00e1ch l\u1ea5y ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 theo d\u00f5i c\u00e1c xu h\u01b0\u1edbng m\u1edbi n\u1ed5i, ServiceNow c\u00f3 th\u1ec3 linh ho\u1ea1t \u0111i\u1ec1u ch\u1ec9nh c\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a m\u00ecnh. Qu\u00e1 tr\u00ecnh l\u1eb7p l\u1ea1i li\u00ean t\u1ee5c n\u00e0y gi\u00fap c\u00f3 th\u1ec3 tung ra c\u00e1c b\u1ea3n c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean v\u00e0 th\u00eam c\u00e1c t\u00ednh n\u0103ng m\u1edbi d\u1ef1a tr\u00ean nhu c\u1ea7u th\u1ef1c s\u1ef1 c\u1ee7a kh\u00e1ch h\u00e0ng. Ph\u1ea3n h\u1ed3i t\u1eeb c\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng n\u1ec1n t\u1ea3ng n\u00e0y l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 \u0111\u1ecbnh h\u00ecnh t\u1ea7m nh\u00ecn n\u00e0y.<\/p>\n\n\n<h3 class=\"wp-block-heading\">M\u1ed9t h\u1ec7 sinh th\u00e1i linh ho\u1ea1t v\u00e0 c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng<\/h3>\n\n\n<p class=\"wp-block-paragraph\">T\u01b0\u01a1ng lai n\u1eb1m trong m\u1ed9t h\u1ec7 sinh th\u00e1i n\u01a1i<strong>tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o<\/strong> v\u00e0 con ng\u01b0\u1eddi t\u01b0\u01a1ng t\u00e1c theo c\u00e1ch b\u1ed5 sung cho nhau. ServiceNow c\u1ed1 g\u1eafng x\u00e2y d\u1ef1ng m\u1ed9t m\u00f4i tr\u01b0\u1eddng th\u00edch \u1ee9ng, trong \u0111\u00f3 c\u00e1c t\u00e1c nh\u00e2n \u1ea3o l\u00e0m vi\u1ec7c c\u1ed9ng sinh v\u1edbi nh\u00e2n vi\u00ean \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng. M\u00f4 h\u00ecnh k\u1ebft h\u1ee3p n\u00e0y h\u1ee9a h\u1eb9n khai th\u00e1c nh\u1eefng g\u00ec t\u1ed1t nh\u1ea5t c\u1ee7a c\u1ea3 hai th\u1ebf gi\u1edbi, \u0111\u1ea3m b\u1ea3o t\u0103ng tr\u01b0\u1edfng b\u1ec1n v\u1eefng.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">T\u1ea7m quan tr\u1ecdng c\u1ee7a d\u1eef li\u1ec7u th\u1ed1ng nh\u1ea5t \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">D\u1eef li\u1ec7u h\u1ee3p nh\u1ea5t l\u00e0 n\u1ec1n t\u1ea3ng \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c gi\u1ea3i ph\u00e1p doanh nghi\u1ec7p.<strong>AI s\u00e1ng t\u1ea1o<\/strong> t\u1eeb ServiceNow. B\u1eb1ng c\u00e1ch t\u1eadp trung d\u1eef li\u1ec7u n\u00e0y, doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 c\u00f3 th\u1ec3 t\u1ea1o ra nh\u1eefng hi\u1ec3u bi\u1ebft c\u00f3 gi\u00e1 tr\u1ecb m\u00e0 c\u00f2n c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9 c\u1ee7a m\u00ecnh. Vi\u1ec7c th\u1ef1c hi\u1ec7n ph\u01b0\u01a1ng ph\u00e1p n\u00e0y th\u00fac \u0111\u1ea9y s\u1ef1 chuy\u1ec3n \u0111\u1ed5i trong qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Chuy\u1ec3n \u0111\u1ed5i qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Vi\u1ec7c c\u00f3 c\u01a1 s\u1edf d\u1eef li\u1ec7u t\u1eadp trung cho ph\u00e9p c\u00e1c nh\u00f3m ra quy\u1ebft \u0111\u1ecbnh truy c\u1eadp nhanh ch\u00f3ng th\u00f4ng tin li\u00ean quan v\u00e0 h\u00e0nh \u0111\u1ed9ng linh ho\u1ea1t. V\u00ed d\u1ee5: b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng ph\u00e2n t\u00edch d\u1ef1 \u0111o\u00e1n, doanh nghi\u1ec7p c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng v\u00e0 \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a m\u00ecnh cho ph\u00f9 h\u1ee3p. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn s\u1ef1 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 v\u1ec1 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n\n\n<h3 class=\"wp-block-heading\">C\u00e1c d\u1ef1 \u00e1n t\u01b0\u01a1ng lai c\u1ea7n xem x\u00e9t<\/h3>\n\n\n<p class=\"wp-block-paragraph\">C\u00e1c c\u00f4ng ty ph\u1ea3i t\u00ednh \u0111\u1ebfn s\u1ef1 xu\u1ea5t hi\u1ec7n c\u1ee7a c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi c\u0169ng nh\u01b0 s\u1ef1 mong \u0111\u1ee3i ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. ServiceNow cam k\u1ebft \u0111i \u0111\u1ea7u trong \u0111\u1ed5i m\u1edbi, l\u00e0m vi\u1ec7c kh\u00f4ng m\u1ec7t m\u1ecfi \u0111\u1ec3 t\u00edch h\u1ee3p c\u00e1c gi\u1ea3i ph\u00e1p th\u00f4ng minh d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u th\u1ecb tr\u01b0\u1eddng. S\u1ef1 th\u00edch \u1ee9ng li\u00ean t\u1ee5c n\u00e0y l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 duy tr\u00ec v\u1ecb th\u1ebf c\u1ea1nh tranh trong m\u00f4i tr\u01b0\u1eddng thay \u0111\u1ed5i nhanh ch\u00f3ng.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow, m\u1ed9t c\u00f4ng ty l\u1edbn trong l\u0129nh v\u1ef1c CNTT v\u00e0 s\u1ed1 h\u00f3a quy tr\u00ecnh c\u00f4ng vi\u1ec7c, cho th\u1ea5y s\u1ef1 quan t\u00e2m ng\u00e0y c\u00e0ng t\u0103ng \u0111\u1ed1i v\u1edbitr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o s\u00e1ng t\u1ea1o. Xu h\u01b0\u1edbng n\u00e0y \u0111\u1eb7c bi\u1ec7t \u0111\u01b0\u1ee3c \u0111\u00e1nh d\u1ea5u b\u1eb1ng vi\u1ec7c t\u00edch h\u1ee3p c\u00e1c t\u00e1c nh\u00e2n \u1ea3o v\u00e0o c\u00e1c gi\u1ea3i ph\u00e1p c\u1ee7a m\u00ecnh, cho ph\u00e9p [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[565,562,568,447,284],"class_list":["post-98","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe-vi","tag-co-tinh-sinh-san-vi","tag-dai-ly-ao-vi","tag-dich-vu-bay-gio-vi","tag-doi-moi-cong-nghe-vi","tag-tri-tue-nhan-tao-vi"],"_links":{"self":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/98","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/comments?post=98"}],"version-history":[{"count":1,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/98\/revisions"}],"predecessor-version":[{"id":99,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/98\/revisions\/99"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media\/13"}],"wp:attachment":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media?parent=98"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/categories?post=98"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/tags?post=98"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}