{"id":9157,"date":"2025-03-29T14:08:45","date_gmt":"2025-03-29T14:08:45","guid":{"rendered":"https:\/\/www.mon-agent-ia.fr\/blog\/?p=9157"},"modified":"2025-03-29T14:08:47","modified_gmt":"2025-03-29T14:08:47","slug":"kham-pha-5-xu-huong-trai-nghiem-khach-hang-nam-2025-tu-dong-hoa-tac-nhan-ai-va-cong-nghe-giong-noi","status":"publish","type":"post","link":"https:\/\/www.mon-agent-ia.fr\/blog\/vi\/kham-pha-5-xu-huong-trai-nghiem-khach-hang-nam-2025-tu-dong-hoa-tac-nhan-ai-va-cong-nghe-giong-noi\/","title":{"rendered":"Kh\u00e1m ph\u00e1 5 xu h\u01b0\u1edbng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng n\u0103m 2025: t\u1ef1 \u0111\u1ed9ng h\u00f3a, t\u00e1c nh\u00e2n AI v\u00e0 c\u00f4ng ngh\u1ec7 gi\u1ecdng n\u00f3i"},"content":{"rendered":"<p class=\"wp-block-paragraph\">V\u00e0o n\u0103m 2025, b\u1ed1i c\u1ea3nh tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang thay \u0111\u1ed5i, khi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o kh\u00f4ng c\u00f2n ch\u1ec9 \u0111\u01a1n gi\u1ea3n h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c m\u00e0 c\u00f2n tr\u1edf th\u00e0nh c\u1ea7u n\u1ed1i c\u1ea3m x\u00fac th\u1ef1c s\u1ef1 gi\u1eefa th\u01b0\u01a1ng hi\u1ec7u v\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Nghi\u00ean c\u1ee9u m\u1edbi nh\u1ea5t c\u1ee7a Zendesk cho th\u1ea5y vi\u1ec7c c\u00e1 nh\u00e2n h\u00f3a, s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111ang thay \u0111\u1ed5i nh\u1eadn th\u1ee9c v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o. V\u1edbi m\u1eabu g\u1ed3m h\u01a1n 10.000 ng\u01b0\u1eddi tham gia tr\u00ean to\u00e0n c\u1ea7u, b\u00e1o c\u00e1o n\u00e0y nh\u1ea5n m\u1ea1nh s\u1ef1 xu\u1ea5t hi\u1ec7n c\u1ee7a n\u0103m xu h\u01b0\u1edbng ch\u00ednh \u0111ang x\u00e1c \u0111\u1ecbnh l\u1ea1i \u00fd ngh\u0129a c\u1ee7a vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng, n\u00eau b\u1eadt t\u1ea7m quan tr\u1ecdng c\u1ee7a c\u00e1ch ti\u1ebfp c\u1eadn con ng\u01b0\u1eddi trong m\u1ed9t th\u1ebf gi\u1edbi c\u00f4ng ngh\u1ec7 ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n. H\u00e3y c\u00f9ng kh\u00e1m ph\u00e1 nh\u1eefng di\u1ec5n bi\u1ebfn n\u00e0y trong tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 kh\u00e1m ph\u00e1 c\u00e1ch c\u00e1c c\u00f4ng ty nh\u01b0 SFR, Orange, Bouygues Telecom v\u00e0 Amazon \u0111ang th\u00edch \u1ee9ng \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nh\u1eefng k\u1ef3 v\u1ecdng m\u1edbi n\u00e0y.<\/p>\n\n<h2 class=\"wp-block-heading\">S\u1ef1 tr\u1ed7i d\u1eady c\u1ee7a t\u1ef1 \u0111\u1ed9ng h\u00f3a: h\u01b0\u1edbng t\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng li\u1ec1n m\u1ea1ch<\/h2>\n\n<p class=\"wp-block-paragraph\">Xu h\u01b0\u1edbng l\u1edbn \u0111\u1ea7u ti\u00ean trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0o n\u0103m 2025 l\u00e0 vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c ng\u00e0y c\u00e0ng t\u0103ng. C\u00e1c doanh nghi\u1ec7p \u0111ang t\u00ecm c\u00e1ch t\u1ed1i \u0111a h\u00f3a hi\u1ec7u qu\u1ea3 trong khi v\u1eabn duy tr\u00ec s\u1ef1 ti\u1ebfp x\u00fac gi\u1eefa con ng\u01b0\u1eddi v\u1edbi nhau, m\u1ed9t th\u00e1ch th\u1ee9c ng\u00e0y c\u00e0ng tr\u1edf n\u00ean kh\u1ea3 thi nh\u1edd nh\u1eefng ti\u1ebfn b\u1ed9 c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o. Trong b\u1ed1i c\u1ea3nh n\u00e0y, c\u00e1c \u0111\u1ed3ng th\u00ed \u0111i\u1ec3m AI \u0111\u00f3ng vai tr\u00f2 trung t\u00e2m, cho ph\u00e9p qu\u1ea3n l\u00fd t\u1ef1 \u0111\u1ed9ng c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi ch\u1eeba ch\u1ed7 cho s\u1ef1 can thi\u1ec7p c\u1ee7a con ng\u01b0\u1eddi n\u1ebfu c\u1ea7n thi\u1ebft.<\/p>\n\n<h3 class=\"wp-block-heading\">Vai tr\u00f2 c\u1ee7a phi c\u00f4ng AI trong chuy\u1ec3n \u0111\u1ed5i d\u1ecbch v\u1ee5<\/h3>\n\n<p class=\"wp-block-paragraph\">Trong k\u1ef7 nguy\u00ean m\u1edbi n\u00e0y, c\u00e1c doanh nghi\u1ec7p \u0111\u1eb7t m\u1ee5c ti\u00eau t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1edbi 80% t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1eefng ng\u01b0\u1eddi \u0111\u1ed3ng th\u00ed \u0111i\u1ec3m AI n\u00e0y, b\u1eb1ng c\u00e1ch h\u1ed7 tr\u1ee3 c\u00e1c \u0111\u1ea1i l\u00fd ho\u1eb7c ch\u1ecbu tr\u00e1ch nhi\u1ec7m ho\u00e0n to\u00e0n v\u1ec1 c\u00e1c y\u00eau c\u1ea7u, s\u1ebd mang l\u1ea1i c\u00f4ng vi\u1ec7c su\u00f4n s\u1ebb v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n. C\u00e1c nghi\u00ean c\u1ee9u cho th\u1ea5y \u1edf Ph\u00e1p, 70% \u0111\u1ea1i l\u00fd nh\u1eadn th\u1ea5y phi c\u00f4ng ph\u1ee5 gi\u00fap \u00edch r\u1ea5t nhi\u1ec1u trong vi\u1ec7c c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u1ee7a h\u1ecd. S\u1ef1 ph\u00e1t tri\u1ec3n n\u00e0y \u0111i k\u00e8m v\u1edbi m\u1ed9t v\u00f2ng h\u1ecdc t\u1eadp li\u00ean t\u1ee5c, gi\u00fap vi\u1ec7c \u0111\u00e0o t\u1ea1o AI tr\u1edf n\u00ean hi\u1ec7u qu\u1ea3 h\u01a1n khi n\u00f3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng.<\/p>\n\n<h3 class=\"wp-block-heading\">V\u00ed d\u1ee5 \u1ee9ng d\u1ee5ng t\u1ef1 \u0111\u1ed9ng h\u00f3a<\/h3>\n\n<p class=\"wp-block-paragraph\">M\u1ed9t s\u1ed1 c\u00f4ng ty d\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng \u0111\u00e3 b\u1eaft \u0111\u1ea7u t\u00edch h\u1ee3p nh\u1eefng ng\u01b0\u1eddi \u0111\u1ed3ng th\u00ed \u0111i\u1ec3m AI n\u00e0y v\u00e0o quy tr\u00ecnh c\u1ee7a h\u1ecd. V\u00ed d\u1ee5 :<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>SFR<\/strong> s\u1eed d\u1ee5ng t\u00e1c nh\u00e2n AI \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p, gi\u1ea3i ph\u00f3ng th\u1eddi gian cho c\u00e1c t\u00e1c nh\u00e2n c\u1ee7a m\u00ecnh cho c\u00e1c tr\u01b0\u1eddng h\u1ee3p ph\u1ee9c t\u1ea1p h\u01a1n.<\/li><li><strong>Qu\u1ea3 cam<\/strong> \u0111\u00e3 tri\u1ec3n khai m\u1ed9t n\u1ec1n t\u1ea3ng ph\u00e2n t\u00e1n t\u1ef1 \u0111\u1ed9ng h\u00f3a vi\u1ec7c x\u1eed l\u00fd c\u00e1c khi\u1ebfu n\u1ea1i \u0111\u01a1n gi\u1ea3n.<\/li><li><strong>Vi\u1ec5n th\u00f4ng Bouygues<\/strong> \u0111\u00e3 ph\u00e1t tri\u1ec3n \u1ee9ng d\u1ee5ng cho ph\u00e9p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua tr\u1ee3 l\u00fd \u1ea3o, t\u1eeb \u0111\u00f3 l\u00e0m t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\">B\u1ea3ng l\u1ee3i \u00edch c\u1ee7a t\u1ef1 \u0111\u1ed9ng h\u00f3a trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/h3>\n\n<figure class=\"wp-block-table\"><table>\n<thead>\n<tr>\n<th>L\u1ee3i nhu\u1eadn<\/th>\n<th>T\u00e1c \u0111\u1ed9ng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/th>\n<th>V\u00ed d\u1ee5 kinh doanh<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i<\/td>\n<td>C\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/td>\n<td>SFR<\/td>\n<\/tr>\n<tr>\n<td>S\u1eb5n c\u00f3 24\/7<\/td>\n<td>Truy c\u1eadp li\u00ean t\u1ee5c v\u00e0o c\u00e1c d\u1ecbch v\u1ee5<\/td>\n<td>Qu\u1ea3 cam<\/td>\n<\/tr>\n<tr>\n<td>Qu\u1ea3n l\u00fd c\u00e1c y\u00eau c\u1ea7u l\u1eb7p \u0111i l\u1eb7p l\u1ea1i<\/td>\n<td>Gi\u1ea3i ph\u00f3ng nh\u00e2n l\u1ef1c cho c\u00e1c v\u1ee5 vi\u1ec7c ph\u1ee9c t\u1ea1p<\/td>\n<td>Vi\u1ec5n th\u00f4ng Bouygues<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n<p class=\"wp-block-paragraph\">Khi ng\u00e0y c\u00e0ng nhi\u1ec1u doanh nghi\u1ec7p kh\u00e1m ph\u00e1 c\u00e1c gi\u1ea3i ph\u00e1p n\u00e0y, ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng n\u1eb1m \u1edf s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 s\u1ef1 ti\u1ebfp x\u00fac c\u1ee7a con ng\u01b0\u1eddi. Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 kh\u00f4ng thay th\u1ebf c\u00e1c \u0111\u1ea1i l\u00fd m\u00e0 trang b\u1ecb cho h\u1ecd nh\u1eefng c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.<\/p>\n\n<h2 class=\"wp-block-heading\">Ni\u1ec1m tin c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0o AI \u0111\u1ed3ng c\u1ea3m<\/h2>\n\n<p class=\"wp-block-paragraph\">Ni\u1ec1m tin \u0111ang tr\u1edf th\u00e0nh m\u1ed9t th\u00e0nh ph\u1ea7n thi\u1ebft y\u1ebfu trong s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p v\u00e0 AI \u0111\u1ed3ng c\u1ea3m \u0111\u00f3ng vai tr\u00f2 trung t\u00e2m trong s\u1ef1 n\u0103ng \u0111\u1ed9ng n\u00e0y. Theo b\u00e1o c\u00e1o c\u1ee7a Zendesk, g\u1ea7n 80% ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i h\u01a1n v\u1edbi AI th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m.<\/p>\n\n<h3 class=\"wp-block-heading\">\u0110i\u1ec1u g\u00ec t\u1ea1o n\u00ean m\u1ed9t AI \u0111\u1ed3ng c\u1ea3m<\/h3>\n\n<p class=\"wp-block-paragraph\">S\u1ef1 \u0111\u1ed3ng c\u1ea3m trong AI kh\u00f4ng ch\u1ec9 mang l\u1ea1i \u1ea3o gi\u00e1c v\u1ec1 s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa con ng\u01b0\u1eddi v\u1edbi nhau. \u0110\u00f3 l\u00e0 vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t m\u1ed1i quan h\u1ec7 \u0111\u00edch th\u1ef1c, d\u1ef1a tr\u00ean c\u00e1c gi\u00e1 tr\u1ecb c\u1ee7a c\u00f4ng ty. B\u1eb1ng c\u00e1ch khuy\u1ebfn kh\u00edch c\u00e1ch ti\u1ebfp c\u1eadn nh\u00e2n v\u0103n h\u01a1n, c\u00e1c th\u01b0\u01a1ng hi\u1ec7u \u0111ang th\u1ef1c hi\u1ec7n m\u1ed9t b\u01b0\u1edbc quan tr\u1ecdng nh\u1eb1m t\u0103ng c\u01b0\u1eddng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c thu\u1ed9c t\u00ednh c\u1ee7a AI \u0111\u00e1ng tin c\u1eady:<\/p>\n\n<ul class=\"wp-block-list\"><li>Kh\u1ea3 n\u0103ng hi\u1ec3u ng\u1eef c\u1ea3nh c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n<\/li><li>K\u1ef9 thu\u1eadt giao ti\u1ebfp \u1ea5m \u00e1p<\/li><li>Ph\u1ea3n h\u1ed3i \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a c\u00f3 t\u00ednh \u0111\u1ebfn c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\">Th\u01b0\u01a1ng hi\u1ec7u d\u1ef1a v\u00e0o s\u1ef1 \u0111\u1ed3ng c\u1ea3m<\/h3>\n\n<p class=\"wp-block-paragraph\">C\u00e1c c\u00f4ng ty nh\u01b0 <strong>Capgemini<\/strong> V\u00e0 <strong>IBM<\/strong> \u0111ang \u0111\u1ea7u t\u01b0 ph\u00e1t tri\u1ec3n c\u00e1c t\u00e1c nh\u00e2n AI c\u00f3 kh\u1ea3 n\u0103ng t\u1ea1o ra nh\u1eefng k\u1ebft n\u1ed1i c\u1ea3m x\u00fac c\u00f3 \u00fd ngh\u0129a v\u1edbi ng\u01b0\u1eddi d\u00f9ng. Nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u n\u00e0y nh\u1eadn th\u1ea5y r\u1eb1ng nh\u1eefng n\u1ed7 l\u1ef1c c\u1ee7a h\u1ecd \u0111ang mang l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh ng\u00e0y c\u00e0ng t\u0103ng.<\/p>\n\n<h3 class=\"wp-block-heading\">B\u1ea3ng t\u00f3m t\u1eaft c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ed3ng c\u1ea3m trong c\u00f4ng ty<\/h3>\n\n<figure class=\"wp-block-table\"><table>\n<thead>\n<tr>\n<th>Vi\u1ec7c kinh doanh<\/th>\n<th>Chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ed3ng c\u1ea3m<\/th>\n<th>T\u00e1c \u0111\u1ed9ng \u0111\u01b0\u1ee3c \u0111o<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Capgemini<\/td>\n<td>\u0110\u00e0o t\u1ea1o AI \u0111\u1ec3 hi\u1ec3u ng\u00f4n ng\u1eef c\u1ea3m x\u00fac<\/td>\n<td>S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng t\u0103ng th\u00eam 20%<\/td>\n<\/tr>\n<tr>\n<td>IBM<\/td>\n<td>Ph\u00e1t tri\u1ec3n tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac trong h\u1ec7 th\u1ed1ng AI<\/td>\n<td>T\u0103ng m\u1ee9c \u0111\u1ed9 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean 15%<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n<p class=\"wp-block-paragraph\">Do \u0111\u00f3, \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c c\u00f4ng ty l\u00e0 khai th\u00e1c ti\u1ec1m n\u0103ng c\u1ea3m x\u00fac n\u00e0y trong c\u00e1c gi\u1ea3i ph\u00e1p c\u1ee7a h\u1ecd. C\u00e2u h\u1ecfi \u0111\u1eb7t ra l\u00e0 c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 g\u00f3p ph\u1ea7n thi\u1ebft l\u1eadp m\u1ed1i li\u00ean h\u1ec7 gi\u1eefa con ng\u01b0\u1eddi v\u1edbi nhau \u1edf m\u1ee9c \u0111\u1ed9 n\u00e0o?<\/p>\n\n<h2 class=\"wp-block-heading\">Tr\u1ee3 l\u00fd c\u00e1 nh\u00e2n AI: chu\u1ea9n m\u1ef1c m\u1edbi cho t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n\n<p class=\"wp-block-paragraph\">Nh\u1eefng tr\u1ee3 l\u00fd c\u00e1 nh\u00e2n nh\u01b0 Siri hay Alexa tr\u1edf th\u00e0nh nh\u1eefng \u0111\u1ed3ng minh th\u1ef1c s\u1ef1 trong vi\u1ec7c qu\u1ea3n l\u00fd c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1ebfn n\u0103m 2025, b\u00e1o c\u00e1o c\u1ee7a Zendesk ch\u1ec9 ra r\u1eb1ng 86% ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1eb5n s\u00e0ng s\u1eed d\u1ee5ng nh\u1eefng c\u00f4ng ngh\u1ec7 n\u00e0y \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n\n<h3 class=\"wp-block-heading\">Vi\u1ec7c \u00e1p d\u1ee5ng Tr\u1ee3 l\u00fd AI ng\u00e0y c\u00e0ng t\u0103ng<\/h3>\n\n<p class=\"wp-block-paragraph\">Vi\u1ec7c \u00e1p d\u1ee5ng nhanh ch\u00f3ng n\u00e0y l\u00e0 m\u1ed9t ph\u1ea7n trong c\u00e1ch ti\u1ebfp c\u1eadn r\u1ed9ng h\u01a1n nh\u1eb1m t\u00edch h\u1ee3p AI v\u00e0o cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Do \u0111\u00f3, c\u00e1c c\u00f4ng ty ph\u1ea3i th\u00edch \u1ee9ng v\u00e0 l\u00e0m cho th\u00f4ng tin n\u00e0y c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c. V\u00ed d\u1ee5, <strong>Mi\u1ec5n ph\u00ed<\/strong> \u0111\u00e3 ph\u00e1t tri\u1ec3n c\u00e1c gi\u1ea3i ph\u00e1p t\u00edch h\u1ee3p c\u00e1c t\u01b0\u01a1ng t\u00e1c th\u00f4ng qua tr\u1ee3 l\u00fd c\u00e1 nh\u00e2n, t\u1eeb \u0111\u00f3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n ti\u1ebfp c\u1eadn c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c nhau.<\/p>\n\n<h3 class=\"wp-block-heading\">M\u1ed9t khu\u00f4n kh\u1ed5 th\u00edch \u1ee9ng cho th\u01b0\u01a1ng hi\u1ec7u<\/h3>\n\n<p class=\"wp-block-paragraph\">C\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n hi\u1ec7n \u0111ang t\u00ecm c\u00e1ch t\u1ea1o k\u1ebft n\u1ed1i gi\u1eefa nh\u1eefng tr\u1ee3 l\u00fd n\u00e0y v\u00e0 h\u1ec7 th\u1ed1ng AI n\u1ed9i b\u1ed9 c\u1ee7a c\u00f4ng ty. C\u00e1c s\u00e1ng ki\u1ebfn \u200b\u200bnh\u01b0 c\u1ee7a Salesforce v\u00e0 Dassault Syst\u00e8mes nh\u1eb1m m\u1ee5c \u0111\u00edch l\u00e0m cho giao di\u1ec7n gi\u1eefa ng\u01b0\u1eddi d\u00f9ng v\u00e0 c\u00f4ng ngh\u1ec7 c\u00f3 t\u00ednh th\u00edch \u1ee9ng cao. C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y gi\u00fap \u0111\u01a1n gi\u1ea3n h\u00f3a vi\u1ec7c trao \u0111\u1ed5i, gi\u00fap tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng tr\u00f4i ch\u1ea3y h\u01a1n.<\/p>\n\n<h3 class=\"wp-block-heading\">Bi\u1ec3u \u0111\u1ed3 \u00e1p d\u1ee5ng tr\u1ee3 l\u00fd AI trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/h3>\n\n<figure class=\"wp-block-table\"><table>\n<thead>\n<tr>\n<th>Tr\u1ee3 l\u00fd AI<\/th>\n<th>T\u1ef7 l\u1ec7 ch\u1ea5p nh\u1eadn (%)<\/th>\n<th>C\u00f4ng ty s\u1eed d\u1ee5ng<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Siri<\/td>\n<td>40%<\/td>\n<td>Qu\u1ea3 t\u00e1o<\/td>\n<\/tr>\n<tr>\n<td>Alexa<\/td>\n<td>30%<\/td>\n<td>Amazon<\/td>\n<\/tr>\n<tr>\n<td>Tr\u1ee3 l\u00fd Google<\/td>\n<td>20%<\/td>\n<td>Google<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n<p class=\"wp-block-paragraph\">Ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng trong qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i n\u00e0y s\u1ebd l\u00e0 khuy\u1ebfn kh\u00edch ng\u01b0\u1eddi d\u00f9ng t\u00e1i \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c c\u00f4ng ngh\u1ec7 n\u00e0y. M\u1ed9t th\u00e1ch th\u1ee9c kh\u00f4ng th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c n\u1ebfu kh\u00f4ng c\u00f3 cam k\u1ebft m\u1ea1nh m\u1ebd t\u1eeb c\u00e1c c\u00f4ng ty nh\u1eb1m kh\u00f4i ph\u1ee5c ni\u1ec1m tin v\u00e0o kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd.<\/p>\n\n<h2 class=\"wp-block-heading\">Voice AI: \u0111\u00f2n b\u1ea9y m\u1edbi cho t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng<\/h2>\n\n<p class=\"wp-block-paragraph\">V\u1edbi s\u1ef1 tr\u1edf l\u1ea1i c\u1ee7a \u0111\u1ecbnh d\u1ea1ng gi\u1ecdng n\u00f3i, AI gi\u1ecdng n\u00f3i \u0111ang tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng cho c\u00e1c c\u00f4ng ty mong mu\u1ed1n th\u00e0nh c\u00f4ng trong vi\u1ec7c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. T\u1ea1i Ph\u00e1p, 36% ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u00e3 t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00f4ng ngh\u1ec7 gi\u1ecdng n\u00f3i v\u00e0 77% c\u00e1c c\u00f4ng ty ti\u00ean phong coi c\u00f4ng ngh\u1ec7 n\u00e0y l\u00e0 b\u01b0\u1edbc ngo\u1eb7t l\u1edbn trong quan h\u1ec7 kh\u00e1ch h\u00e0ng.<\/p>\n\n<h3 class=\"wp-block-heading\">Gi\u1ecdng n\u00f3i nh\u01b0 m\u1ed9t k\u00eanh t\u1ef1 nhi\u00ean c\u1ee7a con ng\u01b0\u1eddi<\/h3>\n\n<p class=\"wp-block-paragraph\">Gi\u1ecdng n\u00f3i \u0111\u1ea1i di\u1ec7n cho m\u1ed9t trong nh\u1eefng ph\u01b0\u01a1ng ti\u1ec7n t\u01b0\u01a1ng t\u00e1c tr\u1ef1c quan nh\u1ea5t. Thay v\u00ec \u0111\u1ea5u tranh v\u1edbi c\u00e1c giao di\u1ec7n d\u1ef1a tr\u00ean v\u0103n b\u1ea3n \u0111\u00f4i khi c\u00f3 ch\u1ecdn l\u1ecdc, ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111ang chuy\u1ec3n sang c\u00e1c gi\u1ea3i ph\u00e1p d\u1ef1a tr\u00ean gi\u1ecdng n\u00f3i \u0111\u1ec3 hi\u1ec3u v\u00e0 ph\u1ea3n h\u1ed3i theo ng\u1eef c\u1ea3nh. \u0110\u00e2y l\u00e0 m\u1ed9t thay \u0111\u1ed5i l\u1edbn v\u00ec c\u00e1c m\u00f4 h\u00ecnh ng\u00f4n ng\u1eef hi\u1ec7n \u0111\u1ea1i gi\u1edd \u0111\u00e2y c\u00f3 th\u1ec3 gi\u00fap cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111i \u0111\u00fang h\u01b0\u1edbng.<\/p>\n\n<h3 class=\"wp-block-heading\">C\u00f4ng ngh\u1ec7 kh\u00f4ng ng\u1eebng c\u1ea3i ti\u1ebfn<\/h3>\n\n<p class=\"wp-block-paragraph\">Nh\u1eefng ti\u1ebfn b\u1ed9 trong c\u00e1c m\u00f4 h\u00ecnh AI, ch\u1eb3ng h\u1ea1n nh\u01b0 nh\u1eefng m\u00f4 h\u00ecnh \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi <strong>IBM<\/strong> V\u00e0 <strong>l\u1ef1c l\u01b0\u1ee3ng b\u00e1n h\u00e0ng<\/strong>, cho th\u1ea5y AI c\u00f3 th\u1ec3 hi\u1ec3u v\u00e0 \u0111o\u00e1n tr\u01b0\u1edbc y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, gi\u00fap vi\u1ec7c t\u01b0\u01a1ng t\u00e1c tr\u1edf n\u00ean t\u1ef1 nhi\u00ean h\u01a1n. B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c thu\u1eadt to\u00e1n h\u1ecdc t\u1eadp, nh\u1eefng c\u00f4ng ngh\u1ec7 n\u00e0y c\u00f3 th\u1ec3 theo d\u00f5i suy ngh\u0129 c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng, m\u1ed9t l\u1ea7n n\u1eefa mang l\u1ea1i tr\u1ea3i nghi\u1ec7m nh\u00e2n b\u1ea3n cho kh\u00e1ch h\u00e0ng.<\/p>\n\n<h3 class=\"wp-block-heading\">Bi\u1ec3u \u0111\u1ed3 v\u1ec1 l\u1ee3i \u00edch c\u1ee7a AI gi\u1ecdng n\u00f3i trong tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng<\/h3>\n\n<figure class=\"wp-block-table\"><table>\n<thead>\n<tr>\n<th>L\u1ee3i th\u1ebf<\/th>\n<th>T\u00e1c \u0111\u1ed9ng \u0111\u1ebfn s\u1ef1 t\u01b0\u01a1ng t\u00e1c<\/th>\n<th>V\u00ed d\u1ee5 \u1ee9ng d\u1ee5ng<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Hi\u1ec3u b\u1ed1i c\u1ea3nh<\/td>\n<td>D\u1ef1 \u0111o\u00e1n nhu c\u1ea7u<\/td>\n<td>IBM v\u1edbi Watson<\/td>\n<\/tr>\n<tr>\n<td>T\u00ednh l\u01b0u lo\u00e1t c\u1ee7a trao \u0111\u1ed5i<\/td>\n<td>Th\u1eddi gian ch\u1edd \u0111\u1ee3i \u00edt h\u01a1n<\/td>\n<td>Salesforce v\u1edbi d\u1ecbch v\u1ee5 tho\u1ea1i<\/td>\n<\/tr>\n<tr>\n<td>T\u01b0\u01a1ng t\u00e1c nhanh<\/td>\n<td>T\u0103ng c\u01b0\u1eddng m\u1ed1i quan h\u1ec7 v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng<\/td>\n<td>Amazon v\u1edbi Alexa<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n<p class=\"wp-block-paragraph\">Do \u0111\u00f3, ch\u00fang ta \u0111ang ch\u1ee9ng ki\u1ebfn \u200b\u200bm\u1ed9t cu\u1ed9c c\u00e1ch m\u1ea1ng trong c\u00e1ch c\u00e1c c\u00f4ng ty qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u1edd gi\u1ecdng n\u00f3i AI. Nh\u1eefng c\u00f4ng c\u1ee5 n\u00e0y kh\u00f4ng ch\u1ec9 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u m\u00e0 c\u00f2n ph\u1ea3i x\u00e1c \u0111\u1ecbnh l\u1ea1i c\u01a1 s\u1edf giao ti\u1ebfp gi\u1eefa th\u01b0\u01a1ng hi\u1ec7u v\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n\n<h2 class=\"wp-block-heading\">C\u00e1 nh\u00e2n h\u00f3a: ch\u00eca kh\u00f3a cho l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o n\u0103m 2025<\/h2>\n\n<p class=\"wp-block-paragraph\">Cu\u1ed1i c\u00f9ng, c\u00e1 nh\u00e2n h\u00f3a \u0111ang n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t kh\u00eda c\u1ea1nh thi\u1ebft y\u1ebfu c\u1ee7a l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00e0o n\u0103m 2025, 51% ng\u01b0\u1eddi ti\u00eau d\u00f9ng mong \u0111\u1ee3i m\u1ed9t d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd. Trong m\u1ed9t th\u1ebf gi\u1edbi kh\u00f4ng ng\u1eebng ph\u00e1t tri\u1ec3n, c\u00e1c th\u01b0\u01a1ng hi\u1ec7u kh\u00f4ng ch\u1ec9 ph\u1ea3i \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng m\u00e0 c\u00f2n ph\u1ea3i \u0111o\u00e1n tr\u01b0\u1edbc \u0111\u01b0\u1ee3c nh\u1eefng mong \u0111\u1ee3i c\u1ee7a h\u1ecd.<\/p>\n\n<h3 class=\"wp-block-heading\">C\u00e1 nh\u00e2n h\u00f3a nh\u01b0 m\u1ed9t ti\u00eau chu\u1ea9n v\u1ec1 l\u00f2ng trung th\u00e0nh<\/h3>\n\n<p class=\"wp-block-paragraph\">Cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ti\u00eau chu\u1ea9n h\u00f3a kh\u00f4ng c\u00f2n \u0111\u1ee7 n\u1eefa. C\u00e1c c\u00f4ng ty \u0111ang nh\u1eadn ra r\u1eb1ng c\u00e1 nh\u00e2n h\u00f3a \u0111ang tr\u1edf th\u00e0nh m\u1ed9t ti\u00eau chu\u1ea9n v\u00e0 c\u00e1c th\u01b0\u01a1ng hi\u1ec7u b\u1ecf qua kh\u00eda c\u1ea1nh n\u00e0y c\u00f3 nguy c\u01a1 m\u1ea5t kh\u1ea3 n\u0103ng c\u1ea1nh tranh. May m\u1eafn thay, \u0111i\u1ec1u n\u00e0y mang l\u1ea1i nh\u1eefng s\u00e1ng ki\u1ebfn \u200b\u200bth\u00fa v\u1ecb. V\u00ed d\u1ee5 :<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>B\u01b0u \u0111i\u1ec7n<\/strong> s\u1eed d\u1ee5ng d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c \u0111\u1ec1 xu\u1ea5t d\u1ef1a tr\u00ean h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li><li><strong>Mi\u1ec5n ph\u00ed<\/strong> d\u1ef1a v\u00e0o ph\u1ea3n h\u1ed3i \u0111\u1ec3 tinh ch\u1ec9nh v\u00e0 c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li><li><strong>Amazon<\/strong> li\u00ean t\u1ee5c tri\u1ec3n khai c\u00e1c thu\u1eadt to\u00e1n d\u1ef1 \u0111o\u00e1n mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean l\u1ecbch s\u1eed mua h\u00e0ng.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\">T\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c c\u00e1 nh\u00e2n h\u00f3a th\u1eddi gian th\u1ef1c<\/h3>\n\n<p class=\"wp-block-paragraph\">C\u00e1c c\u00f4ng ty khai th\u00e1c d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c b\u1eb1ng c\u00e1c c\u00f4ng c\u1ee5 chuy\u00ean d\u1ee5ng, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1c c\u00f4ng c\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p b\u1edfi <strong>l\u1ef1c l\u01b0\u1ee3ng b\u00e1n h\u00e0ng<\/strong>, c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng. \u0110i\u1ec1u n\u00e0y lo\u1ea1i b\u1ecf kh\u1ea3 n\u0103ng ph\u1ea3n h\u1ed3i \u0111\u01a1n gi\u1ea3n v\u1ec1 n\u1ec1n t\u1ea3ng v\u00e0 khu v\u1ef1c \u0111\u1ed1i v\u1edbi th\u00f4ng tin t\u01b0\u01a1ng t\u00e1c. L\u1ee3i t\u1ee9c \u0111\u1ea7u t\u01b0 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng tr\u1ef1c ti\u1ebfp, v\u1edbi 90% doanh nghi\u1ec7p nh\u1eadn th\u1ea5y s\u1ef1 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3.<\/p>\n\n<h3 class=\"wp-block-heading\">B\u1ea3ng t\u00e1c \u0111\u1ed9ng c\u1ee7a c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ebfn l\u00f2ng trung th\u00e0nh<\/h3>\n\n<figure class=\"wp-block-table\"><table>\n<thead>\n<tr>\n<th>S\u1ef1 va ch\u1ea1m<\/th>\n<th>S\u1ed1 li\u1ec7u v\u1ec1 l\u00f2ng trung th\u00e0nh \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n<\/th>\n<th>V\u00ed d\u1ee5 kinh doanh<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n<\/td>\n<td> % gi\u1ea3m ti\u00eau hao<\/td>\n<td>B\u01b0u \u0111i\u1ec7n<\/td>\n<\/tr>\n<tr>\n<td>T\u0103ng s\u1ef1 h\u00e0i l\u00f2ng<\/td>\n<td> % kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng<\/td>\n<td>Amazon<\/td>\n<\/tr>\n<tr>\n<td>Khuy\u1ebfn ngh\u1ecb c\u1ee5 th\u1ec3<\/td>\n<td>T\u1ef7 l\u1ec7 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/td>\n<td>Mi\u1ec5n ph\u00ed<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n<p class=\"wp-block-paragraph\">Nh\u1eefng s\u00e1ng ki\u1ebfn \u200b\u200bn\u00e0y cho th\u1ea5y r\u1eb1ng c\u00e1c c\u00f4ng ty t\u00edch h\u1ee3p AI v\u00e0 c\u00e1 nh\u00e2n h\u00f3a v\u00e0o chi\u1ebfn l\u01b0\u1ee3c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd \u0111ang d\u1eabn \u0111\u1ea7u xu h\u01b0\u1edbng n\u0103m 2025, mang l\u1ea1i tr\u1ea3i nghi\u1ec7m cho kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t xa nh\u1eefng mong \u0111\u1ee3i \u0111\u01a1n gi\u1ea3n.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>V\u00e0o n\u0103m 2025, b\u1ed1i c\u1ea3nh tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang thay \u0111\u1ed5i, khi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o kh\u00f4ng c\u00f2n ch\u1ec9 \u0111\u01a1n gi\u1ea3n h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c m\u00e0 c\u00f2n tr\u1edf th\u00e0nh c\u1ea7u n\u1ed1i c\u1ea3m x\u00fac th\u1ef1c s\u1ef1 gi\u1eefa th\u01b0\u01a1ng hi\u1ec7u v\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Nghi\u00ean c\u1ee9u m\u1edbi nh\u1ea5t c\u1ee7a Zendesk cho th\u1ea5y vi\u1ec7c c\u00e1 nh\u00e2n [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":9129,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[17644,752,17641,8166,17647],"class_list":["post-9157","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe-vi","tag-cong-nghe-giong-noi-vi","tag-dac-vu-ai-vi","tag-trai-nghiem-khach-hang-vi","tag-tu-dong-hoa-vi","tag-xu-huong-2025-vi"],"_links":{"self":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/9157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/comments?post=9157"}],"version-history":[{"count":1,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/9157\/revisions"}],"predecessor-version":[{"id":9158,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/9157\/revisions\/9158"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media\/9129"}],"wp:attachment":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media?parent=9157"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/categories?post=9157"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/tags?post=9157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}