{"id":8322,"date":"2025-03-27T21:09:23","date_gmt":"2025-03-27T21:09:23","guid":{"rendered":"https:\/\/www.mon-agent-ia.fr\/blog\/?p=8322"},"modified":"2025-03-27T21:09:25","modified_gmt":"2025-03-27T21:09:25","slug":"zendesk-ra-mat-nghi-quyet-mot-nen-tang-dai-ly-thong-minh-danh-rieng-cho-dich-vu-khach-hang","status":"publish","type":"post","link":"https:\/\/www.mon-agent-ia.fr\/blog\/vi\/zendesk-ra-mat-nghi-quyet-mot-nen-tang-dai-ly-thong-minh-danh-rieng-cho-dich-vu-khach-hang\/","title":{"rendered":"Zendesk ra m\u1eaft Ngh\u1ecb quy\u1ebft, m\u1ed9t n\u1ec1n t\u1ea3ng \u0111\u1ea1i l\u00fd th\u00f4ng minh d\u00e0nh ri\u00eang cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng"},"content":{"rendered":"

Trong m\u1ed9t th\u1ebf gi\u1edbi m\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1edf th\u00e0nh v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi l\u00f2ng trung th\u00e0nh, Zendesk \u0111ang thay \u0111\u1ed5i cu\u1ed9c ch\u01a1i b\u1eb1ng vi\u1ec7c ra m\u1eaft Ngh\u1ecb quy\u1ebft<\/strong>, m\u1ed9t n\u1ec1n t\u1ea3ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u01b0\u1ee3c gi\u1edbi thi\u1ec7u t\u1ea1i h\u1ed9i ngh\u1ecb Relate th\u01b0\u1eddng ni\u00ean \u1edf Las Vegas, gi\u1ea3i ph\u00e1p n\u00e0y h\u1ee9a h\u1eb9n m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn mang t\u00ednh c\u00e1ch m\u1ea1ng v\u1edbi tr\u1ecdng t\u00e2m l\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u thay v\u00ec ch\u1ec9 qu\u1ea3n l\u00fd th\u1eddi gian ph\u1ea3n h\u1ed3i. Tom Eggemeier, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ee7a Zendesk, cho bi\u1ebft m\u1ee5c ti\u00eau bao tr\u00f9m l\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng t\u1ed1i \u01b0u c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c t\u00e1c nh\u00e2n \u1ea3o t\u1ef1 tr\u1ecb c\u00f3 kh\u1ea3 n\u0103ng h\u1ecdc h\u1ecfi v\u00e0 th\u00edch \u1ee9ng v\u1edbi m\u1ecdi t\u01b0\u01a1ng t\u00e1c.<\/p>\n\n

B\u00e0i vi\u1ebft n\u00e0y s\u1ebd t\u00ecm hi\u1ec3u s\u00e2u v\u1ec1 c\u00e1ch Zendesk Ngh\u1ecb quy\u1ebft \u0111ang x\u00e1c \u0111\u1ecbnh l\u1ea1i b\u1ed1i c\u1ea3nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0o n\u0103m 2025, t\u1eadp trung v\u00e0o nh\u1eefng c\u1ea3i ti\u1ebfn v\u00e0 t\u00ednh n\u0103ng ch\u00ednh gi\u00fap n\u1ec1n t\u1ea3ng n\u00e0y tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 b\u1eaft bu\u1ed9c ph\u1ea3i c\u00f3 cho c\u00e1c doanh nghi\u1ec7p thu\u1ed9c m\u1ecdi quy m\u00f4.<\/p>\n\n

Nh\u1eefng th\u00e1ch th\u1ee9c v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7n \u0111\u1ea1i v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a Zendesk<\/h2>\n\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ng\u00e0y nay ph\u1ea3i v\u01b0\u1ee3t qua m\u1ed9t bi\u1ec3n b\u00e3o v\u1edbi nhu c\u1ea7u ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eefng k\u1ef3 v\u1ecdng ng\u00e0y c\u00e0ng cao h\u01a1n. \u1ede quy m\u00f4 ch\u00e2u \u00c2u, kho\u1ea3ng 50% kh\u00e1ch h\u00e0ng s\u1eb5n s\u00e0ng thay \u0111\u1ed5i nh\u00e0 cung c\u1ea5p sau tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7<\/strong>, khi\u1ebfn vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh m\u1ed9t th\u00e1ch th\u1ee9c l\u1edbn. \u0110\u1ed1i m\u1eb7t v\u1edbi th\u1ef1c t\u1ebf n\u00e0y, gi\u1ea3i ph\u00e1p do Zendesk cung c\u1ea5p v\u1edbi Ngh\u1ecb quy\u1ebft<\/strong> ch\u1ee9ng t\u1ecf \u0111\u00e2y l\u00e0 m\u1ed9t ph\u1ea3n \u1ee9ng chi\u1ebfn l\u01b0\u1ee3c th\u00edch h\u1ee3p.<\/p>\n\n

V\u1edbi suy ngh\u0129 n\u00e0y, l\u1eddi h\u1ee9a c\u1ee7a Zendesk kh\u00f4ng ch\u1ec9 gi\u1edbi h\u1ea1n \u1edf vi\u1ec7c c\u1ea3i thi\u1ec7n th\u1eddi gian ph\u1ea3n h\u1ed3i m\u00e0 c\u00f2n nh\u1eb1m m\u1ee5c \u0111\u00edch \u0111\u1ea3m b\u1ea3o gi\u1ea3i quy\u1ebft hi\u1ec7u qu\u1ea3 v\u00e0 nhanh ch\u00f3ng c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i. \u0110i\u1ec1u n\u00e0y li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng AI m\u1ed9t c\u00e1ch th\u00f4ng minh \u0111\u1ec3 mang l\u1ea1i k\u1ebft qu\u1ea3 r\u00f5 r\u00e0ng trong m\u00f4i tr\u01b0\u1eddng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng \u0111\u01b0\u1ee3c coi l\u00e0 t\u1ebb nh\u1ea1t v\u00e0 ph\u1ea3n \u1ee9ng nhanh.<\/p>\n\n

S\u1ef1 thay \u0111\u1ed5i m\u00f4 h\u00ecnh trong \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t<\/h3>\n\n

Theo truy\u1ec1n th\u1ed1ng, c\u00e1c doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean c\u00e1c s\u1ed1 li\u1ec7u nh\u01b0 th\u1eddi gian ph\u1ea3n h\u1ed3i trung b\u00ecnh v\u00e0 s\u1ed1 l\u01b0\u1ee3ng y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c x\u1eed l\u00fd. Tuy nhi\u00ean, v\u1edbi \u0110\u1ed9 ph\u00e2n gi\u1ea3i Zendesk<\/strong>, tr\u1ecdng t\u00e2m b\u00e2y gi\u1edd l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a m\u1ed7i t\u01b0\u01a1ng t\u00e1c. Tom Eggemeier nh\u1ea5n m\u1ea1nh: \u201cTh\u01b0\u1edbc \u0111o duy nh\u1ea5t quan tr\u1ecdng trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 \u0111\u1ed9 ph\u00e2n gi\u1ea3i\u201d. S\u1ef1 thay \u0111\u1ed5i v\u1ec1 quan \u0111i\u1ec3m n\u00e0y l\u00e0 m\u1ed9t b\u01b0\u1edbc ti\u1ebfn t\u1edbi m\u1ed9t d\u1ecbch v\u1ee5 h\u01b0\u1edbng t\u1edbi k\u1ebft qu\u1ea3 h\u01a1n.<\/p>\n\n

  • Gi\u1ea3m \u0111\u00e1ng k\u1ec3 n\u1ed7 l\u1ef1c c\u1ea7n thi\u1ebft \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/li>
  • Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n v\u1edbi c\u00e1c t\u00e1c nh\u00e2n \u1ea3o th\u00edch \u1ee9ng<\/li>
  • \u0110\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh cho c\u00e1c t\u00e1c nh\u00e2n con ng\u01b0\u1eddi<\/li><\/ul>\n\n

    T\u1ea7m nh\u00ecn \u0111\u1ed5i m\u1edbi n\u00e0y cho ph\u00e9p c\u00e1c c\u00f4ng ty hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd, b\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o nh\u1eefng g\u00ec th\u1ef1c s\u1ef1 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng: gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3<\/strong>.<\/p>\n\n

    Nh\u1eefng c\u1ea3i ti\u1ebfn quan tr\u1ecdng t\u1eeb Zendesk Ngh\u1ecb quy\u1ebft<\/h2>\n\n

    T\u1ea1i trung t\u00e2m c\u1ee7a Ngh\u1ecb quy\u1ebft<\/strong> l\u00e0 m\u1ed9t lo\u1ea1t c\u00e1c t\u00ednh n\u0103ng m\u1edbi cho ph\u00e9p c\u00e1c c\u00f4ng ty v\u01b0\u1ee3t qua c\u00e1c ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i. N\u1ec1n t\u1ea3ng n\u00e0y d\u1ef1a tr\u00ean n\u0103m tr\u1ee5 c\u1ed9t ch\u00ednh, \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ho\u1ea1t \u0111\u1ed9ng.<\/p>\n\n

    1. T\u00e1c nh\u00e2n AI th\u1ebf h\u1ec7 ti\u1ebfp theo<\/h3>\n\n

    C\u00e1c t\u00e1c nh\u00e2n \u1ea3o phong ph\u00fa, d\u1ef1a tr\u00ean tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o t\u1ed5ng qu\u00e1t, c\u00f3 kh\u1ea3 n\u0103ng h\u1ecdc h\u1ecfi, suy lu\u1eadn v\u00e0 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u ph\u1ee9c t\u1ea1p m\u1ed9t c\u00e1ch t\u1ef1 ch\u1ee7. Ch\u1ee9c n\u0103ng Tr\u00ecnh t\u1ea1o \u0111\u1eb7c v\u1ee5 AI<\/strong> cho ph\u00e9p c\u00e1c c\u00f4ng ty t\u1ea1o ra c\u00e1c \u0111\u1ea1i l\u00fd \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1eefng \u0111\u1ed5i m\u1edbi n\u00e0y c\u0169ng trao quy\u1ec1n cho c\u00e1c t\u00e1c nh\u00e2n con ng\u01b0\u1eddi, cho ph\u00e9p h\u1ecd t\u1eadp trung v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 chi\u1ebfn l\u01b0\u1ee3c h\u01a1n.<\/p>\n\n

    V\u1edbi c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 Phi c\u00f4ng ph\u1ee5<\/strong>, tr\u1ee3 l\u00fd AI c\u1ee7a Zendesk, d\u1ec5 d\u00e0ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 Jira<\/strong> V\u00e0 ch\u00f9ng xu\u1ed1ng<\/strong>, s\u1ee9c m\u1ea1nh t\u1ed5ng h\u1ee3p gi\u1eefa con ng\u01b0\u1eddi v\u00e0 AI s\u1ebd tr\u1edf th\u00e0nh hi\u1ec7n th\u1ef1c. Lo\u1ea1i gi\u1ea3i ph\u00e1p n\u00e0y c\u00f3 th\u1ec3 t\u1ecf ra c\u1ea7n thi\u1ebft cho c\u00e1c n\u1ec1n t\u1ea3ng c\u1ea1nh tranh nh\u01b0 L\u1ef1c l\u01b0\u1ee3ng b\u00e1n h\u00e0ng<\/strong> Ho\u1eb7c Freshdesk<\/strong>, nh\u1eefng ng\u01b0\u1eddi t\u00ecm c\u00e1ch cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng \u0111\u01b0\u01a1ng.<\/p>\n\n

    2. Kho ki\u1ebfn \u200b\u200bth\u1ee9c phong ph\u00fa v\u00e0 d\u1ec5 ti\u1ebfp c\u1eadn<\/h3>\n\n

    Vi\u1ec7c t\u1ea1o ra v\u00e0 s\u1eed d\u1ee5ng c\u01a1 s\u1edf ki\u1ebfn \u200b\u200bth\u1ee9c l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Nh\u1edd c\u00f3 S\u01a1 \u0111\u1ed3 tri th\u1ee9c<\/strong> V\u00e0 Ng\u01b0\u1eddi x\u00e2y d\u1ef1ng ki\u1ebfn \u200b\u200bth\u1ee9c<\/strong>, Zendesk hi\u1ec7n cung c\u1ea5p c\u01a1 s\u1edf ki\u1ebfn \u200b\u200bth\u1ee9c v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng to\u00e0n c\u1ea7u, cung c\u1ea5p quy\u1ec1n truy c\u1eadp ngay v\u00e0o h\u01a1n 50.000 c\u0103n c\u1ee9 ho\u1ea1t \u0111\u1ed9ng<\/strong>. C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y cho ph\u00e9p b\u1ea1n ph\u00e2n t\u00edch hi\u1ec7u qu\u1ea3 c\u00e1c y\u00eau c\u1ea7u tr\u01b0\u1edbc \u0111\u00e2y \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng t\u1ea1o th\u00f4ng tin li\u00ean quan.<\/p>\n\n

    T\u00ecm ki\u1ebfm t\u1ed5ng qu\u00e1t \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u00e0o c\u00e1c trung t\u00e2m tr\u1ee3 gi\u00fap gi\u00fap \u0111\u01a1n gi\u1ea3n h\u00f3a h\u01a1n n\u1eefa vi\u1ec7c truy c\u1eadp v\u00e0o c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi, cho ph\u00e9p trao \u0111\u1ed5i nhanh h\u01a1n v\u00e0 ph\u00f9 h\u1ee3p h\u01a1n.<\/p>\n\n

    \n\n\n\n\n\n\n
    Ch\u1ee9c n\u0103ng<\/th>\nS\u1ef1 mi\u00eau t\u1ea3<\/th>\n<\/tr>\n<\/thead>\n
    S\u01a1 \u0111\u1ed3 tri th\u1ee9c<\/td>\nTruy c\u1eadp v\u00e0o c\u01a1 s\u1edf ki\u1ebfn \u200b\u200bth\u1ee9c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng to\u00e0n c\u1ea7u<\/td>\n<\/tr>\n
    Ng\u01b0\u1eddi x\u00e2y d\u1ef1ng ki\u1ebfn \u200b\u200bth\u1ee9c<\/td>\nT\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u01a1 s\u1edf d\u1eef li\u1ec7u c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng<\/td>\n<\/tr>\n
    T\u00ecm ki\u1ebfm s\u00e1ng t\u1ea1o<\/td>\nC\u00e2u tr\u1ea3 l\u1eddi ngay l\u1eadp t\u1ee9c v\u00e0 c\u00f3 li\u00ean quan trong trung t\u00e2m tr\u1ee3 gi\u00fap<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n

    T\u00edch h\u1ee3p v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a trong Zendesk Ngh\u1ecb quy\u1ebft<\/h2>\n\n

    M\u1ed9t trong nh\u1eefng th\u1ebf m\u1ea1nh c\u1ee7a Ngh\u1ecb quy\u1ebft<\/strong> n\u1eb1m \u1edf kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c. V\u1edbi c\u00e1c t\u00ednh n\u0103ng d\u00e0nh ri\u00eang cho vi\u1ec7c t\u1ea1o quy tr\u00ecnh l\u00e0m vi\u1ec7c t\u1ef1 \u0111\u1ed9ng, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh m\u00e0 kh\u00f4ng y\u00eau c\u1ea7u k\u1ef9 n\u0103ng k\u1ef9 thu\u1eadt chuy\u00ean m\u00f4n.<\/p>\n\n

    1. Tr\u00ecnh t\u1ea1o h\u00e0nh \u0111\u1ed9ng v\u00e0 Tr\u00ecnh t\u1ea1o \u1ee9ng d\u1ee5ng<\/h3>\n\n

    Tr\u00ecnh t\u1ea1o h\u00e0nh \u0111\u1ed9ng<\/strong> cho ph\u00e9p b\u1ea1n d\u1ec5 d\u00e0ng k\u1ebft n\u1ed1i c\u00e1c c\u00f4ng c\u1ee5 b\u00ean trong v\u00e0 b\u00ean ngo\u00e0i, gi\u00fap vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n. \u0110\u1ed1i v\u1edbi c\u00e1c nh\u00f3m h\u00e0nh ch\u00ednh, Tr\u00ecnh t\u1ea1o \u1ee9ng d\u1ee5ng<\/strong> cung c\u1ea5p kh\u1ea3 n\u0103ng ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng c\u00e1c \u1ee9ng d\u1ee5ng \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c truy v\u1ea5n ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, th\u00fac \u0111\u1ea9y c\u00e1ch ti\u1ebfp c\u1eadn h\u01b0\u1edbng \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng.<\/p>\n\n

    S\u1ef1 t\u00edch h\u1ee3p d\u1ec5 d\u00e0ng n\u00e0y khi\u1ebfn Zendesk tr\u1edf th\u00e0nh l\u1ef1a ch\u1ecdn h\u00e0ng \u0111\u1ea7u so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh nh\u01b0 HubSpot<\/strong>, \u0110\u1ea1i l\u00fd tr\u1ef1c ti\u1ebfp<\/strong> ho\u1eb7c th\u1eadm ch\u00ed li\u00ean l\u1ea1c n\u1ed9i b\u1ed9<\/strong>, c\u0169ng t\u00ecm c\u00e1ch \u0111\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c.<\/p>\n\n

    2. C\u00f4ng c\u1ee5 ph\u00e2n t\u00edch n\u00e2ng cao \u0111\u1ec3 li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn<\/h3>\n\n

    Ph\u00e2n t\u00edch d\u1eef li\u1ec7u d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft cho b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o. V\u1edbi \u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng t\u00f9y ch\u1ec9nh<\/strong>, Zendesk cung c\u1ea5p c\u00f4ng c\u1ee5 \u0111\u1ea7u ti\u00ean c\u00f3 kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch ch\u00ednh x\u00e1c c\u00e1c t\u01b0\u01a1ng t\u00e1c gi\u1eefa con ng\u01b0\u1eddi v\u00e0 AI, cho ph\u00e9p hu\u1ea5n luy\u1ec7n c\u00f3 m\u1ee5c ti\u00eau v\u00e0 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. Li\u00ean quan \u0111\u1ebfn Trung t\u00e2m th\u00f4ng tin chi ti\u1ebft v\u1ec1 AI<\/strong>, t\u1eadp trung hi\u1ec7u su\u1ea5t c\u1ee7a c\u00e1c c\u00f4ng c\u1ee5 AI v\u1edbi c\u00e1c \u0111\u1ec1 xu\u1ea5t, b\u1ed9 c\u00f4ng c\u1ee5 n\u00e0y cho ph\u00e9p c\u00e1c c\u00f4ng ty t\u1ed1i \u0111a h\u00f3a hi\u1ec7u qu\u1ea3 c\u1ee7a m\u00ecnh.<\/p>\n\n

    \n\n\n\n\n\n
    D\u1ee5ng c\u1ee5<\/th>\nKh\u00e1ch quan<\/th>\n<\/tr>\n<\/thead>\n
    \u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng t\u00f9y ch\u1ec9nh<\/td>\nPh\u00e2n t\u00edch t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 hu\u1ea5n luy\u1ec7n nh\u00f3m<\/td>\n<\/tr>\n
    Trung t\u00e2m th\u00f4ng tin chi ti\u1ebft v\u1ec1 AI<\/td>\nB\u1ea3ng \u0111i\u1ec1u khi\u1ec3n hi\u1ec7u su\u1ea5t v\u1edbi c\u00e1c \u0111\u1ec1 xu\u1ea5t<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n

    B\u1ea3o m\u1eadt v\u00e0 qu\u1ea3n tr\u1ecb l\u00e0 tr\u1ecdng t\u00e2m c\u1ee7a Ngh\u1ecb quy\u1ebft Zendesk<\/h2>\n\n

    Trong m\u00f4i tr\u01b0\u1eddng k\u1ef9 thu\u1eadt s\u1ed1 n\u01a1i b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft, \u0110\u1ed9 ph\u00e2n gi\u1ea3i Zendesk<\/strong> k\u1ebft h\u1ee3p c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o m\u1eadt tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n b\u1ea3o m\u1eadt qu\u1ed1c t\u1ebf. Ki\u1ec3m so\u00e1t l\u00fd lu\u1eadn AI<\/strong> cho ph\u00e9p qu\u1ea3n tr\u1ecb minh b\u1ea1ch c\u00e1c t\u00e1c nh\u00e2n \u1ea3o, \u0111\u1ea3m b\u1ea3o kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb r\u00f5 r\u00e0ng v\u1ec1 c\u00e1c ph\u01b0\u01a1ng th\u1ee9c ho\u1ea1t \u0111\u1ed9ng v\u00e0 logic ra quy\u1ebft \u0111\u1ecbnh c\u1ee7a ch\u00fang.<\/p>\n\n

    C\u1ea5p \u0111\u1ed9 qu\u1ea3n tr\u1ecb n\u00e0y gi\u1ea3i quy\u1ebft c\u00e1c m\u1ed1i lo ng\u1ea1i ng\u00e0y c\u00e0ng t\u0103ng li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, tr\u1ea5n an c\u00e1c doanh nghi\u1ec7p v\u1ec1 c\u00e1ch qu\u1ea3n l\u00fd d\u1eef li\u1ec7u v\u00e0 th\u00f4ng tin quan tr\u1ecdng c\u1ee7a h\u1ecd. N\u01a1i n\u00e0y Zendesk<\/strong> \u1edf m\u1ed9t v\u1ecb tr\u00ed m\u1ea1nh so v\u1edbi nh\u1eefng ng\u01b0\u1eddi ch\u01a1i kh\u00e1c nh\u01b0 Zoho<\/strong> V\u00e0 Tr\u1ee3 gi\u00fap H\u01b0\u1edbng \u0111\u1ea1o<\/strong>, nh\u1eefng ng\u01b0\u1eddi c\u0169ng \u0111ang t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p an to\u00e0n trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n\n

    • Tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh v\u1ec1 d\u1eef li\u1ec7u<\/li>
    • Minh b\u1ea1ch trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a \u0111\u1ea1i l\u00fd \u1ea3o<\/li>
    • Ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean AI<\/li><\/ul>\n\n

      S\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a c\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch v\u00e0 b\u1ea3o m\u1eadt n\u00e2ng cao n\u00e0y mang l\u1ea1i s\u1ef1 y\u00ean t\u00e2m cho c\u00e1c c\u00f4ng ty t\u00edch h\u1ee3p AI v\u00e0o quy tr\u00ecnh c\u1ee7a h\u1ecd, cho ph\u00e9p h\u1ecd t\u1eadp trung v\u00e0o nh\u1eefng th\u00e1ch th\u1ee9c chi\u1ebfn l\u01b0\u1ee3c trong ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a m\u00ecnh.<\/p>\n\n

      Th\u00f4ng qua vi\u1ec7c t\u00ecm hi\u1ec3u n\u00e0y \u0110\u1ed9 ph\u00e2n gi\u1ea3i Zendesk<\/strong>, r\u00f5 r\u00e0ng l\u00e0 n\u1ec1n t\u1ea3ng n\u00e0y \u0111ang \u0111i \u0111\u1ea7u trong cu\u1ed9c c\u00e1ch m\u1ea1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. V\u1edbi nh\u1eefng c\u1ea3i ti\u1ebfn mang t\u00ednh \u0111\u1ed9t ph\u00e1, ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 kh\u1ea3 n\u0103ng b\u1ea3o m\u1eadt m\u1ea1nh m\u1ebd, Zendesk kh\u00f4ng ch\u1ec9 ch\u1ea1y theo xu h\u01b0\u1edbng m\u00e0 c\u00f2n \u0111\u1eb7t ra ch\u00fang.<\/p>\n\n

      V\u1eabn c\u00f2n m\u1ed9t ch\u1eb7ng \u0111\u01b0\u1eddng d\u00e0i ph\u00eda tr\u01b0\u1edbc, nh\u01b0ng c\u00f3 m\u1ed9t \u0111i\u1ec1u ch\u1eafc ch\u1eafn: t\u01b0\u01a1ng lai c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ecbnh h\u00ecnh b\u1edfi c\u00e1c gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o nh\u01b0 c\u1ee7a Zendesk, gi\u00fap tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng m\u01b0\u1ee3t m\u00e0 h\u01a1n, h\u00e0i l\u00f2ng h\u01a1n v\u00e0 tr\u00ean h\u1ebft l\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

      Trong m\u1ed9t th\u1ebf gi\u1edbi m\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1edf th\u00e0nh v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi l\u00f2ng trung th\u00e0nh, Zendesk \u0111ang thay \u0111\u1ed5i cu\u1ed9c ch\u01a1i b\u1eb1ng vi\u1ec7c ra m\u1eaft Ngh\u1ecb quy\u1ebft, m\u1ed9t n\u1ec1n t\u1ea3ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u01b0\u1ee3c gi\u1edbi thi\u1ec7u […]<\/p>\n","protected":false},"author":1,"featured_media":8290,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[16266,16260,16263,16269],"class_list":["post-8322","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe-vi","tag-dich-vu-khach-hang-vi","tag-nen-tang-vi","tag-nghi-quyet-vi","tag-zendesk-vi"],"_links":{"self":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/8322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/comments?post=8322"}],"version-history":[{"count":1,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/8322\/revisions"}],"predecessor-version":[{"id":8323,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/8322\/revisions\/8323"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media\/8290"}],"wp:attachment":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media?parent=8322"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/categories?post=8322"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/tags?post=8322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}