{"id":43770,"date":"2025-06-30T21:12:04","date_gmt":"2025-06-30T21:12:04","guid":{"rendered":"https:\/\/www.mon-agent-ia.fr\/blog\/?p=43770"},"modified":"2025-06-30T21:12:06","modified_gmt":"2025-06-30T21:12:06","slug":"salesforce-nang-cao-agentforce-voi-trung-tam-chi-huy-tac-nhan-ai-moi","status":"publish","type":"post","link":"https:\/\/www.mon-agent-ia.fr\/blog\/vi\/salesforce-nang-cao-agentforce-voi-trung-tam-chi-huy-tac-nhan-ai-moi\/","title":{"rendered":"Salesforce n\u00e2ng cao Agentforce v\u1edbi Trung t\u00e2m ch\u1ec9 huy t\u00e1c nh\u00e2n AI m\u1edbi"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Trong th\u1ebf gi\u1edbi m\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111ang nhanh ch\u00f3ng chuy\u1ec3n \u0111\u1ed5i ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng, Salesforce n\u1ed5i b\u1eadt v\u1edbi b\u1ea3n c\u1eadp nh\u1eadt \u0111\u00e1ng k\u1ec3 cho n\u1ec1n t\u1ea3ng Agentforce c\u1ee7a m\u00ecnh. V\u1edbi vi\u1ec7c gi\u1edbi thi\u1ec7u m\u1ed9t trung t\u00e2m ch\u1ec9 huy m\u1edbi d\u00e0nh ri\u00eang cho c\u00e1c t\u00e1c nh\u00e2n AI, nh\u00e0 cung c\u1ea5p n\u00e0y \u0111ang t\u0103ng c\u01b0\u1eddng d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a b\u00e1n h\u00e0ng. Nh\u1eefng ph\u00e1t tri\u1ec3n m\u1edbi nh\u1ea5t c\u1ee7a h\u1ecd nh\u1eb1m m\u1ee5c \u0111\u00edch \u0111\u1ea3m b\u1ea3o gi\u00e1m s\u00e1t hi\u1ec7u qu\u1ea3 v\u00f2ng \u0111\u1eddi c\u1ee7a t\u00e1c nh\u00e2n AI, \u0111\u1ed3ng th\u1eddi t\u00edch h\u1ee3p c\u00e1c c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a doanh nghi\u1ec7p. S\u1ef1 ti\u1ebfn b\u1ed9 n\u00e0y s\u1ebd chuy\u1ec3n \u0111\u1ed5i b\u1ed1i c\u1ea3nh CRM v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o? <strong>T\u1ea1i Salesforce World Tour Paris, Olfa Kharrat, Gi\u00e1m \u0111\u1ed1c AI v\u00e0 Qu\u1ea3n l\u00fd s\u1ea3n ph\u1ea9m Agentforce, \u0111\u00e3 tr\u00ecnh b\u00e0y nh\u1eefng ph\u00e1t tri\u1ec3n g\u1ea7n \u0111\u00e2y n\u00e0y, h\u1ee9a h\u1eb9n s\u1ebd \u0111\u1ecbnh ngh\u0129a l\u1ea1i c\u00e1c ti\u00eau chu\u1ea9n c\u1ee7a ng\u00e0nh. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd xem x\u00e9t s\u00e2u s\u1eafc c\u00e1c t\u00ednh n\u0103ng m\u1edbi c\u1ee7a n\u1ec1n t\u1ea3ng v\u00e0 \u00fd ngh\u0129a c\u1ee7a ch\u00fang \u0111\u1ed1i v\u1edbi th\u1ecb tr\u01b0\u1eddng, \u0111\u1ed3ng th\u1eddi b\u1ed5 sung th\u00eam th\u00f4ng tin chi ti\u1ebft v\u1ec1 t\u00edch h\u1ee3p t\u00e1c nh\u00e2n c\u1ee7a b\u00ean th\u1ee9 ba. C\u00f3 g\u00ec m\u1edbi trong Agentforce: H\u01b0\u1edbng t\u1edbi kh\u1ea3 n\u0103ng quan s\u00e1t t\u1ed1t h\u01a1n<\/strong> B\u1ea3n n\u00e2ng c\u1ea5p l\u00ean Agentforce 3 kh\u00f4ng ch\u1ec9 l\u00e0 s\u1ef1 ph\u00e1t tri\u1ec3n v\u1ec1 m\u1eb7t k\u1ef9 thu\u1eadt; m\u00e0 c\u00f2n \u0111\u00e1nh d\u1ea5u s\u1ef1 thay \u0111\u1ed5i chi\u1ebfn l\u01b0\u1ee3c trong c\u00e1ch Salesforce ti\u1ebfp c\u1eadn vi\u1ec7c tri\u1ec3n khai v\u00e0 gi\u00e1m s\u00e1t c\u00e1c t\u00e1c nh\u00e2n AI. Trung t\u00e2m ch\u1ec9 huy m\u1edbi s\u1ebd cho ph\u00e9p c\u00e1c c\u00f4ng ty gi\u00e1m s\u00e1t hi\u1ec7u su\u1ea5t v\u00e0 h\u00e0nh vi c\u1ee7a c\u00e1c t\u00e1c nh\u00e2n AI theo th\u1eddi gian th\u1ef1c, m\u1ed9t kh\u00eda c\u1ea1nh quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m ch\u1ea5t l\u01b0\u1ee3ng cho kh\u00e1ch h\u00e0ng.<\/p>\n\n<p class=\"wp-block-paragraph\">B\u1ea3ng \u0111i\u1ec1u khi\u1ec3n cho vi\u1ec7c \u00e1p d\u1ee5ng t\u00e1c nh\u00e2n AI <strong>B\u1ea3ng \u0111i\u1ec1u khi\u1ec3n m\u1edbi ra m\u1eaft s\u1ebd cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng \u0111o l\u01b0\u1eddng m\u1ed9t s\u1ed1 ch\u1ec9 s\u1ed1 \u00e1p d\u1ee5ng ch\u00ednh:<\/strong>T\u1ef7 l\u1ec7 t\u01b0\u01a1ng t\u00e1c v\u1edbi t\u00e1c nh\u00e2n AI<\/p>\n\n<h2 class=\"wp-block-heading\">Ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng<\/h2>\n\n<p class=\"wp-block-paragraph\">Chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng <strong>T\u00ednh kh\u1ea3 d\u1ee5ng v\u00e0 \u0111\u1ed9 tr\u1ec5 c\u1ee7a d\u1ecbch v\u1ee5<\/strong> T\u00ednh n\u0103ng n\u00e0y \u0111i k\u00e8m v\u1edbi nh\u1eefng c\u1ea3i ti\u1ebfn \u0111\u00e1ng k\u1ec3 \u0111\u1ed1i v\u1edbi Trung t\u00e2m ki\u1ec3m tra <strong>, \u0111\u00e1nh gi\u00e1 c\u00e1c t\u00e1c nh\u00e2n tr\u00ean h\u00e0ng ngh\u00ecn tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o hi\u1ec7u su\u1ea5t t\u1ed1i \u01b0u. M\u1ee5c ti\u00eau r\u1ea5t r\u00f5 r\u00e0ng: cung c\u1ea5p m\u1ed9t v\u00f2ng l\u1eb7p \u0111\u1ea3m b\u1ea3o c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c c\u00e1c t\u00e1c nh\u00e2n AI, cung c\u1ea5p cho c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n c\u00e1c khuy\u1ebfn ngh\u1ecb d\u1ef1a tr\u00ean hi\u1ec7u su\u1ea5t \u0111\u00e3 quan s\u00e1t \u0111\u01b0\u1ee3c.<\/strong> \u0110\u1eb7c \u0111i\u1ec3m k\u1ef9 thu\u1eadt c\u1ee7a Agentforce <strong>Agentforce 3 gi\u1edbi thi\u1ec7u c\u00e1c t\u00ednh n\u0103ng k\u1ef9 thu\u1eadt th\u00fa v\u1ecb:<\/strong> H\u1ed7 tr\u1ee3 c\u00e1c m\u00f4 h\u00ecnh ti\u00ean ti\u1ebfn, ch\u1eb3ng h\u1ea1n nh\u01b0 Claude Sonnet v\u00e0 Gemini, \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i.<\/p>\n\n<h3 class=\"wp-block-heading\">Cung c\u1ea5p giao di\u1ec7n t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho vi\u1ec7c l\u1eafp r\u00e1p c\u00e1c b\u00e0i ki\u1ec3m tra v\u00e0 h\u01b0\u1edbng d\u1eabn th\u00f4ng qua Agentforce Studio.<\/h3>\n\n<p class=\"wp-block-paragraph\">Kh\u1ea3 n\u0103ng quan s\u00e1t c\u00e1c quy tr\u00ecnh suy lu\u1eadn c\u1ee7a t\u00e1c nh\u00e2n, cho ph\u00e9p minh b\u1ea1ch ho\u00e0n to\u00e0n v\u00e0o c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u1ee7a h\u1ecd.<\/p>\n\n<ul class=\"wp-block-list\"><li>T\u00f3m l\u1ea1i, nh\u1eefng c\u1ea3i ti\u1ebfn n\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch thi\u1ebft l\u1eadp m\u1ed1i li\u00ean h\u1ec7 ch\u1eb7t ch\u1ebd h\u01a1n gi\u1eefa ng\u01b0\u1eddi d\u00f9ng v\u00e0 t\u00e1c nh\u00e2n AI, \u0111\u1ed3ng th\u1eddi c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng. T\u00ednh n\u0103ng<\/li><li>T\u00e1c \u0111\u1ed9ng<\/li><li>B\u1ea3ng th\u00f4ng tin \u00e1p d\u1ee5ng<\/li><li>Hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 hi\u1ec7u su\u1ea5t c\u1ee7a t\u00e1c nh\u00e2n AI<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">Trung t\u00e2m ki\u1ec3m tra m\u1edf r\u1ed9ng <strong>C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c th\u00f4ng qua ph\u1ea3n h\u1ed3i \u0111\u01b0\u1ee3c thu th\u1eadp<\/strong>Kh\u1ea3 n\u0103ng quan s\u00e1t n\u00e2ng cao<\/p>\n\n<h3 class=\"wp-block-heading\">Minh b\u1ea1ch v\u1ec1 quy tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh c\u1ee7a t\u00e1c nh\u00e2n<\/h3>\n\n<p class=\"wp-block-paragraph\">C\u00e1c c\u00f4ng ty bi\u1ebft r\u1eb1ng vi\u1ec7c theo d\u00f5i c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi v\u00e0 t\u00e1c \u0111\u1ed9ng c\u1ee7a ch\u00fang l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft nh\u01b0 th\u1ebf n\u00e0o. V\u1edbi c\u00e1c c\u00f4ng c\u1ee5 n\u00e0y, Salesforce c\u1ee7ng c\u1ed1 v\u1ecb th\u1ebf d\u1eabn \u0111\u1ea7u trong c\u00e1c c\u00f4ng ngh\u1ec7 SaaS d\u00e0nh cho tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o.<\/p>\n\n<ul class=\"wp-block-list\"><li>Agentforce v\u00e0 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c: T\u1ea7m nh\u00ecn th\u1ef1c d\u1ee5ng<\/li><li>M\u1ed9t trong nh\u1eefng tr\u1ecdng t\u00e2m ch\u00ednh c\u1ee7a b\u1ea3n c\u1eadp nh\u1eadt Agentforce n\u1eb1m \u1edf c\u00e1ch ti\u1ebfp c\u1eadn kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c, \u0111\u1eb7c bi\u1ec7t l\u00e0 li\u00ean quan \u0111\u1ebfn c\u00e1c giao th\u1ee9c truy\u1ec1n th\u00f4ng c\u1ee7a t\u00e1c nh\u00e2n nh\u01b0 Giao th\u1ee9c b\u1ed1i c\u1ea3nh m\u00f4 h\u00ecnh (MCP) v\u00e0 giao th\u1ee9c A2A. Salesforce cam k\u1ebft \u0111\u1ea3m b\u1ea3o giao ti\u1ebfp li\u1ec1n m\u1ea1ch gi\u1eefa c\u00e1c t\u00e1c nh\u00e2n AI kh\u00e1c nhau trong khi v\u1eabn duy tr\u00ec ki\u1ec3m so\u00e1t ch\u1eb7t ch\u1ebd \u0111\u1ed1i v\u1edbi d\u1eef li\u1ec7u.<\/li><li>H\u1ed7 tr\u1ee3 m\u1ed9t chi\u1ec1u \u0111\u1ec3 b\u1eaft \u0111\u1ea7u<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">Hi\u1ec7n t\u1ea1i, gi\u1ea3i ph\u00e1p MCP c\u1ee7a Salesforce t\u1eadp trung v\u00e0o t\u00edch h\u1ee3p m\u1ed9t chi\u1ec1u. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 ch\u1ec9 c\u00f3 m\u00e1y kh\u00e1ch MCP m\u1edbi c\u00f3 th\u1ec3 truy c\u1eadp d\u1eef li\u1ec7u v\u00e0 h\u00e0nh \u0111\u1ed9ng b\u00ean ngo\u00e0i, \u0111\u1eb7t ra c\u00e2u h\u1ecfi v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n c\u1ee7a c\u00f4ng ty:<\/p>\n\n<figure class=\"wp-block-table\"><table>\n<thead>\n<tr>\n<th>L\u00e0m th\u1ebf n\u00e0o ch\u00fang ta c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c ch\u1eb7t ch\u1ebd h\u01a1n gi\u1eefa c\u00e1c t\u00e1c nh\u00e2n AI?<\/th>\n<th>Li\u1ec7u chi\u1ebfn l\u01b0\u1ee3c n\u00e0y c\u00f3 nguy c\u01a1 h\u1ea1n ch\u1ebf s\u1ef1 \u0111\u1ed5i m\u1edbi kh\u00f4ng?<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Nh\u00e0 ph\u00e2n t\u00edch \u0111\u00e1ng k\u00ednh Rebecca Wettemann ch\u1ec9 ra r\u1eb1ng th\u00e0nh c\u00f4ng c\u1ee7a c\u00e1c c\u00f4ng ngh\u1ec7 n\u00e0y kh\u00f4ng ch\u1ec9 ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c c\u00f4ng c\u1ee5 do nh\u00e0 cung c\u1ea5p cung c\u1ea5p m\u00e0 c\u00f2n ph\u1ee5 thu\u1ed9c v\u00e0o h\u1ec7 sinh th\u00e1i m\u00e0 h\u1ecd t\u1ea1o ra. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 Salesforce ph\u1ea3i n\u1ed7 l\u1ef1c \u0111\u1ec3 c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng truy c\u1eadp c\u00e1c c\u00f4ng c\u1ee5 c\u1ee7a h\u1ecd \u0111\u1ec3 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p.<\/td>\n<td>C\u00e1c b\u01b0\u1edbc h\u01b0\u1edbng t\u1edbi t\u00edch h\u1ee3p hai chi\u1ec1u<\/td>\n<\/tr>\n<tr>\n<td>\u0110\u1ec3 tinh ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c n\u00e0y, Salesforce \u0111ang c\u00e2n nh\u1eafc m\u1ed9t s\u1ed1 b\u01b0\u1edbc:<\/td>\n<td>T\u1ea1o s\u1ed5 \u0111\u0103ng k\u00fd \u0111\u1ec3 c\u00e1c t\u00e1c nh\u00e2n \u0111\u0103ng k\u00fd.<\/td>\n<\/tr>\n<tr>\n<td>Ph\u00e1t tri\u1ec3n th\u1ebb cho m\u1ed7i t\u00e1c nh\u00e2n \u0111\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n nh\u1eadn d\u1ea1ng l\u1eabn nhau.<\/td>\n<td>Thi\u1ebft l\u1eadp giao ti\u1ebfp an to\u00e0n gi\u1eefa c\u00e1c t\u00e1c nh\u00e2n, do \u0111\u00f3 cho ph\u00e9p trao \u0111\u1ed5i d\u1eef li\u1ec7u.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n<p class=\"wp-block-paragraph\">Tuy nhi\u00ean, qu\u00e1 tr\u00ecnh n\u00e0y c\u1ea7n c\u00f3 th\u1eddi gian. Cho \u0111\u1ebfn nay, ch\u1ec9 c\u00f3 10% kh\u00e1ch h\u00e0ng c\u1ee7a Salesforce tri\u1ec3n khai c\u00e1c t\u00e1c nh\u00e2n AI trong s\u1ea3n xu\u1ea5t, ch\u1ee9ng t\u1ecf r\u1eb1ng v\u1eabn c\u00f2n m\u1ed9t ch\u1eb7ng \u0111\u01b0\u1eddng d\u00e0i ph\u00eda tr\u01b0\u1edbc. <strong>Th\u1ef1c hi\u1ec7n<\/strong> M\u00f4 t\u1ea3<\/p>\n\n<h2 class=\"wp-block-heading\">B\u01b0\u1edbc 1<\/h2>\n\n<p class=\"wp-block-paragraph\">T\u1ea1o s\u1ed5 \u0111\u0103ng k\u00fd \u0111\u1ea1i l\u00fd <strong>B\u01b0\u1edbc 2<\/strong> Tri\u1ec3n khai th\u1ebb ID \u0111\u1ea1i l\u00fd <strong>B\u01b0\u1edbc 3<\/strong>Th\u00fac \u0111\u1ea9y truy\u1ec1n th\u00f4ng an to\u00e0n<\/p>\n\n<h3 class=\"wp-block-heading\">T\u01b0\u01a1ng lai c\u1ee7a Agentforce: Th\u00e1ch th\u1ee9c v\u00e0 c\u01a1 h\u1ed9i<\/h3>\n\n<p class=\"wp-block-paragraph\">Khi n\u1ec1n t\u1ea3ng Agentforce ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i xem x\u00e9t nh\u1eefng th\u00e1ch th\u1ee9c m\u00e0 n\u1ec1n t\u1ea3ng n\u00e0y s\u1ebd ph\u1ea3i \u0111\u1ed1i m\u1eb7t trong m\u1ed9t th\u1ecb tr\u01b0\u1eddng thay \u0111\u1ed5i nhanh ch\u00f3ng. Vi\u1ec7c t\u00edch h\u1ee3p c\u00e1c \u0111\u1ea1i l\u00fd b\u00ean th\u1ee9 ba v\u00e0 cho ph\u00e9p c\u1ed9ng t\u00e1c \u0111a n\u1ec1n t\u1ea3ng \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi quan tr\u1ecdng cho c\u00e1c doanh nghi\u1ec7p.<\/p>\n\n<ul class=\"wp-block-list\"><li>\u0110\u1ea9y nhanh vi\u1ec7c \u00e1p d\u1ee5ng \u0111\u1ea1i l\u00fd AI<\/li><li>\u0110\u1ec3 Salesforce t\u1ed1i \u0111a h\u00f3a t\u00e1c \u0111\u1ed9ng c\u1ee7a Agentforce, \u0111i\u1ec1u c\u1ea7n thi\u1ebft l\u00e0 ph\u1ea3i \u0111\u1ea9y nhanh vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c \u0111\u1ea1i l\u00fd AI trong s\u1ed1 c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y ng\u1ee5 \u00fd:<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">\u0110\u00e0o t\u1ea1o ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i v\u1ec1 c\u00e1ch s\u1eed d\u1ee5ng t\u00e1c nh\u00e2n AI<\/p>\n\n<h3 class=\"wp-block-heading\">C\u1ea3i thi\u1ec7n t\u00e0i li\u1ec7u v\u00e0 t\u00e0i nguy\u00ean h\u1ed7 tr\u1ee3<\/h3>\n\n<p class=\"wp-block-paragraph\">\u0110\u00e1nh gi\u00e1 c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng \u0111\u1ec3 ch\u1ee9ng minh gi\u00e1 tr\u1ecb gia t\u0103ng c\u1ee7a t\u00e1c nh\u00e2n AI<\/p>\n\n<ol class=\"wp-block-list\"><li>Ngo\u00e0i ra, Salesforce ph\u1ea3i ch\u1ee7 \u0111\u1ed9ng truy\u1ec1n \u0111\u1ea1t l\u1ee3i \u00edch c\u1ee7a AI cho<\/li><li>t\u1ef1 \u0111\u1ed9ng h\u00f3a b\u00e1n h\u00e0ng<\/li><li>, n\u00eau b\u1eadt c\u00e1c nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh v\u00e0 l\u1eddi ch\u1ee9ng th\u1ef1c t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng.<\/li><\/ol>\n\n<p class=\"wp-block-paragraph\">Nh\u1eefng th\u00e1ch th\u1ee9c c\u1ee7a vi\u1ec7c t\u00edch h\u1ee3p c\u00e1c \u0111\u1ea1i l\u00fd b\u00ean th\u1ee9 ba<\/p>\n\n<figure class=\"wp-block-table\"><table>\n<thead>\n<tr>\n<th>Kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c v\u1eabn l\u00e0 \u0111i\u1ec3m m\u1ea5u ch\u1ed1t cho t\u01b0\u01a1ng lai c\u1ee7a Agentforce. Khi Salesforce xem x\u00e9t ho\u1ea1t \u0111\u1ed9ng li\u00ean l\u1ea1c gi\u1eefa c\u00e1c \u0111\u1ea1i l\u00fd b\u00ean th\u1ee9 ba, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i n\u1eafm v\u1eefng c\u00e1c kh\u00eda c\u1ea1nh b\u1ea3o m\u1eadt v\u00e0 \u0111\u1ea1o \u0111\u1ee9c c\u1ee7a vi\u1ec7c t\u00edch h\u1ee3p n\u00e0y:<\/th>\n<th>\u0110\u1ea3m b\u1ea3o b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u ng\u01b0\u1eddi d\u00f9ng trong m\u00f4i tr\u01b0\u1eddng \u0111a t\u00e1c nh\u00e2n.<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Ph\u00e1t tri\u1ec3n c\u00e1c ti\u00eau chu\u1ea9n v\u1ec1 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c \u0111\u01b0\u1ee3c c\u1ed9ng \u0111\u1ed3ng xu\u1ea5t b\u1ea3n ch\u1ea5p nh\u1eadn.<\/td>\n<td>Th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c m\u1ea1nh m\u1ebd v\u1edbi nh\u1eefng ng\u01b0\u1eddi ch\u01a1i kh\u00e1c tr\u00ean th\u1ecb tr\u01b0\u1eddng \u0111\u1ec3 l\u00e0m phong ph\u00fa th\u00eam h\u1ec7 sinh th\u00e1i Agentforce.<\/td>\n<\/tr>\n<tr>\n<td>Th\u1eed th\u00e1ch<\/td>\n<td>Gi\u1ea3i ph\u00e1p ti\u1ec1m n\u0103ng<\/td>\n<\/tr>\n<tr>\n<td>Vi\u1ec7c \u00e1p d\u1ee5ng h\u1ea1n ch\u1ebf c\u00e1c t\u00e1c nh\u00e2n AI<\/td>\n<td>Ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o v\u00e0 n\u00e2ng cao nh\u1eadn th\u1ee9c<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n<h2 class=\"wp-block-heading\">Kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c h\u1ea1n ch\u1ebf<\/h2>\n\n<p class=\"wp-block-paragraph\">Thi\u1ebft l\u1eadp quan h\u1ec7 \u0111\u1ed1i t\u00e1c chi\u1ebfn l\u01b0\u1ee3c<\/p>\n\n<h3 class=\"wp-block-heading\">M\u1ed1i quan t\u00e2m v\u1ec1 b\u1ea3o m\u1eadt<\/h3>\n\n<p class=\"wp-block-paragraph\">T\u0103ng c\u01b0\u1eddng khu\u00f4n kh\u1ed5 b\u1ea3o m\u1eadt v\u00e0 quy\u1ec1n ri\u00eang t\u01b0<\/p>\n\n<ul class=\"wp-block-list\"><li>T\u00f3m l\u1ea1i, th\u00e1ch th\u1ee9c ch\u00ednh \u0111\u1ed1i v\u1edbi Salesforce s\u1ebd l\u00e0 bi\u1ebfn nh\u1eefng \u0111\u1ed5i m\u1edbi n\u00e0y th\u00e0nh l\u1ee3i \u00edch h\u1eefu h\u00ecnh cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng t\u1edbi s\u1ef1 t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch gi\u1eefa c\u00e1c t\u00e1c nh\u00e2n AI v\u00e0 c\u00f4ng ngh\u1ec7 c\u1ee7a b\u00ean th\u1ee9 ba. Nh\u1eefng n\u1ed7 l\u1ef1c n\u00e0y s\u1ebd quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i c\u1ee7a Agentforce.<\/li><li><\/li><li><\/li><\/ul>\n\n<p class=\"wp-block-paragraph\"><strong><\/strong><\/p>\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<ol class=\"wp-block-list\"><li><\/li><li><\/li><li><\/li><\/ol>\n\n<figure class=\"wp-block-table\"><table>\n<thead>\n<tr>\n<th><\/th>\n<th><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Trong th\u1ebf gi\u1edbi m\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111ang nhanh ch\u00f3ng chuy\u1ec3n \u0111\u1ed5i ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng, Salesforce n\u1ed5i b\u1eadt v\u1edbi b\u1ea3n c\u1eadp nh\u1eadt \u0111\u00e1ng k\u1ec3 cho n\u1ec1n t\u1ea3ng Agentforce c\u1ee7a m\u00ecnh. V\u1edbi vi\u1ec7c gi\u1edbi thi\u1ec7u m\u1ed9t trung t\u00e2m ch\u1ec9 huy m\u1edbi d\u00e0nh ri\u00eang cho c\u00e1c t\u00e1c nh\u00e2n AI, nh\u00e0 cung c\u1ea5p n\u00e0y \u0111ang t\u0103ng [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":43742,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[9662,20619,48062,76046],"class_list":["post-43770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe-vi","tag-dai-ly-ai-vi","tag-luc-luong-ban-hang-vi","tag-luc-luong-dac-vu-vi","tag-trung-tam-chi-huy-vi"],"_links":{"self":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/43770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/comments?post=43770"}],"version-history":[{"count":1,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/43770\/revisions"}],"predecessor-version":[{"id":43771,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/43770\/revisions\/43771"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media\/43742"}],"wp:attachment":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media?parent=43770"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/categories?post=43770"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/tags?post=43770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}