{"id":42100,"date":"2025-06-22T07:07:07","date_gmt":"2025-06-22T07:07:07","guid":{"rendered":"https:\/\/www.mon-agent-ia.fr\/blog\/?p=42100"},"modified":"2025-06-22T07:07:08","modified_gmt":"2025-06-22T07:07:08","slug":"freshworks-cam-ket-don-gian-hoa-viec-su-dung-cac-tac-nhan-tri-tue-nhan-tao-de-quan-ly-trai-nghiem-khach-hang-va-dich-vu-cntt","status":"publish","type":"post","link":"https:\/\/www.mon-agent-ia.fr\/blog\/vi\/freshworks-cam-ket-don-gian-hoa-viec-su-dung-cac-tac-nhan-tri-tue-nhan-tao-de-quan-ly-trai-nghiem-khach-hang-va-dich-vu-cntt\/","title":{"rendered":"Freshworks cam k\u1ebft \u0111\u01a1n gi\u1ea3n h\u00f3a vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c t\u00e1c nh\u00e2n tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1ec3 qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 CNTT"},"content":{"rendered":"

Trong th\u1ebf gi\u1edbi m\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) \u0111ang tr\u1edf th\u00e0nh nhu c\u1ea7u chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p, Freshworks \u0111ang \u0111\u1ecbnh v\u1ecb m\u00ecnh l\u00e0 m\u1ed9t c\u00f4ng ty ti\u00ean phong th\u1ef1c s\u1ef1, cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p nh\u1eb1m m\u1ee5c \u0111\u00edch chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT. Khi s\u1ef1 c\u1ea1nh tranh ng\u00e0y c\u00e0ng gay g\u1eaft v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 nh\u01b0 Zendesk, Salesforce v\u00e0 ServiceNow, Freshworks ch\u1ee9ng minh cam k\u1ebft c\u1ee7a m\u00ecnh trong vi\u1ec7c t\u1ea1o \u0111i\u1ec1u ki\u1ec7n t\u00edch h\u1ee3p c\u00e1c t\u00e1c nh\u00e2n AI th\u00f4ng qua c\u00e1c c\u1ea3i ti\u1ebfn c\u1ee7a m\u00ecnh. Tu\u1ea7n tr\u01b0\u1edbc, c\u00f4ng ty ph\u1ea7n m\u1ec1m \u0111\u00e3 c\u00f4ng b\u1ed1 c\u00e1c t\u00ednh n\u0103ng m\u1edbi h\u1ee9a h\u1eb9n s\u1ebd t\u00e1i t\u1ea1o b\u1ed1i c\u1ea3nh ITSM v\u00e0 CX, gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c v\u1edbi t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi. Freshworks: M\u1ed9t c\u00f4ng ty ch\u1ee7 ch\u1ed1t trong l\u0129nh v\u1ef1c AI d\u00e0nh cho c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf (SMB) v\u00e0 v\u1ed1n h\u00f3a v\u1eeba<\/strong>L\u00e0 trung t\u00e2m c\u1ee7a cu\u1ed9c c\u00e1ch m\u1ea1ng k\u1ef9 thu\u1eadt s\u1ed1, Freshworks \u0111\u00e3 kh\u1eb3ng \u0111\u1ecbnh m\u00ecnh l\u00e0 m\u1ed9t c\u00f4ng ty ch\u1ee7 ch\u1ed1t \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf (SMB) c\u0169ng nh\u01b0 c\u00e1c c\u00f4ng ty v\u1ed1n h\u00f3a v\u1eeba. D\u01b0\u1edbi s\u1ef1 l\u00e3nh \u0111\u1ea1o c\u1ee7a CEO Denis Woodside, c\u00f4ng ty \u0111\u00e3 th\u00fac \u0111\u1ea9y AI nh\u01b0 m\u1ed9t \u0111\u00f2n b\u1ea9y chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 gi\u00e0nh th\u1ecb ph\u1ea7n t\u1eeb c\u00e1c \u0111\u1ed1i th\u1ee7 l\u1edbn nh\u01b0 Salesforce v\u00e0 ServiceNow. V\u00e0o n\u0103m 2025, th\u1ecb tr\u01b0\u1eddng \u0111ang ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng n\u00e0y \u0111\u00f2i h\u1ecfi c\u00e1c gi\u1ea3i ph\u00e1p k\u1ebft h\u1ee3p gi\u1eefa s\u1ef1 \u0111\u01a1n gi\u1ea3n v\u00e0 hi\u1ec7u qu\u1ea3. L\u1eddi h\u1ee9a c\u1ee7a Freshworks l\u00e0 g\u00ec? L\u00e0m cho c\u00e1c c\u00f4ng c\u1ee5 AI c\u1ee7a m\u00ecnh c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c v\u1edbi to\u00e0n b\u1ed9 c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng. K\u1ec3 t\u1eeb \u0111\u1ea7u n\u0103m, h\u01a1n 3.000 trong s\u1ed1 73.000 kh\u00e1ch h\u00e0ng c\u1ee7a c\u00f4ng ty \u0111\u00e3 t\u00edch h\u1ee3p c\u00e1c tr\u1ee3 l\u00fd AI c\u1ee7a c\u00f4ng ty ph\u1ea7n m\u1ec1m n\u00e0y. Murali Swaminathan, Gi\u00e1m \u0111\u1ed1c c\u00f4ng ngh\u1ec7 c\u1ee7a Freshworks, nh\u1ea5n m\u1ea1nh: \u00ab\u00a0M\u1ee5c ti\u00eau c\u1ee7a ch\u00fang t\u00f4i l\u00e0 t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng \u0111\u1ec1u c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng AI c\u1ee7a ch\u00fang t\u00f4i\u00a0\u00bb. \u0110\u1ec3 \u0111\u00e1p \u1ee9ng tham v\u1ecdng n\u00e0y, c\u00f4ng ty \u0111\u00e3 chia ph\u1ea1m vi c\u00f4ng c\u1ee5 c\u1ee7a m\u00ecnh th\u00e0nh ba gi\u1ea3i ph\u00e1p: Freddy AI Copilot, Freddy AI Agent v\u00e0 Freddy AI Insights. Gi\u1edbi thi\u1ec7u c\u00e1c c\u00f4ng c\u1ee5 AI c\u1ee7a Freshworks<\/strong> Sau h\u1ed9i ngh\u1ecb Refresh Europe 2025 g\u1ea7n \u0111\u00e2y t\u1ea1i London, Freshworks \u0111\u00e3 n\u00eau b\u1eadt c\u00e1c kh\u1ea3 n\u0103ng c\u1ee7a t\u00e1c nh\u00e2n m\u1edbi, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong c\u00f4ng c\u1ee5 t\u1ea1o v\u00e9, Freshdesk. Ph\u1ea7n b\u1ed5 sung ch\u00ednh l\u00e0 Freddy Agentic AI Platform, cung c\u1ea5p m\u1ed9t lo\u1ea1t c\u00e1c t\u00ednh n\u0103ng m\u1edbi cho hai gi\u1ea3i ph\u00e1p AI ch\u00ednh l\u00e0 AI Agent v\u00e0 AI Copilot. AI \u200b\u200bAgent Studio, m\u1ed9t c\u00f4ng c\u1ee5 kh\u00f4ng c\u1ea7n m\u00e3, \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf tr\u1ef1c quan. C\u00f4ng c\u1ee5 n\u00e0y cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng ph\u00e1t tri\u1ec3n, th\u1eed nghi\u1ec7m v\u00e0 kh\u1edfi ch\u1ea1y c\u00e1c t\u00e1c nh\u00e2n AI trong v\u00f2ng ch\u01b0a \u0111\u1ea7y m\u1ed9t gi\u1edd b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng k\u00e9o v\u00e0 th\u1ea3. Studio n\u00e0y bao g\u1ed3m hai t\u00ednh n\u0103ng ch\u00ednh: m\u1ed9t b\u1ed9 k\u1ef9 n\u0103ng v\u00e0 Skills Builder. Skills: C\u00e1c m\u1eabu \u0111\u01b0\u1ee3c c\u1ea5u h\u00ecnh s\u1eb5n n\u00e0y t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho vi\u1ec7c t\u00edch h\u1ee3p c\u00e1c h\u00e0nh \u0111\u1ed9ng \u0111\u01a1n gi\u1ea3n, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi n\u1ec1n t\u1ea3ng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed Shopify v\u00e0 d\u1ecbch v\u1ee5 thanh to\u00e1n Stripe. Skills Builder: Cho ph\u00e9p t\u1ea1o lu\u1ed3ng h\u00e0nh \u0111\u1ed9ng t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t b\u1edfi c\u00e1c m\u00f4 h\u00ecnh ng\u00f4n ng\u1eef m\u1ea1nh m\u1ebd. Do \u0111\u00f3, m\u1ed9t t\u00e1c nh\u00e2n AI c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd nhi\u1ec1u quy tr\u00ecnh, t\u1eeb \u0111\u1eb7t v\u00e9 m\u00e1y bay \u0111\u1ebfn x\u00e1c minh h\u00e0ng t\u1ed3n kho v\u00e0 qu\u1ea3n l\u00fd ho\u00e0n ti\u1ec1n. Ti\u1ec1m n\u0103ng \u0111\u1ed5i m\u1edbi l\u00e0 r\u1ea5t l\u1edbn, \u0111\u1eb7c bi\u1ec7t l\u00e0 v\u1edbi c\u00e1c t\u00edch h\u1ee3p v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 giao ti\u1ebfp nh\u01b0 Slack, Microsoft Teams v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 kh\u00e1c.<\/strong>C\u00e1c t\u00ednh n\u0103ng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang cho c\u00e1c th\u00e1ch th\u1ee9c kinh doanh<\/p>\n\n

Freshworks t\u1eadp trung v\u00e0o nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau nh\u01b0 b\u00e1n l\u1ebb, du l\u1ecbch, t\u00e0i ch\u00ednh v\u00e0 s\u1ea3n xu\u1ea5t. Ph\u1ea1m vi r\u1ed9ng n\u00e0y cho ph\u00e9p c\u00f4ng ty th\u00edch \u1ee9ng v\u1edbi c\u00e1c nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng. M\u1ed9t v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u1ec1 c\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y l\u00e0 kh\u1ea3 n\u0103ng c\u1ee7a c\u00e1c t\u00e1c nh\u00e2n AI t\u1ef1 \u0111\u1ed9ng x\u1eed l\u00fd phi\u1ebfu h\u1ed7 tr\u1ee3, ph\u00e2n lo\u1ea1i email v\u00e0 th\u1eadm ch\u00ed t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng nhi\u1ec1u ng\u00f4n ng\u1eef, bao g\u1ed3m c\u1ea3 ti\u1ebfng Ph\u00e1p.<\/h2>\n\n

T\u1ef1 \u0111\u1ed9ng h\u00f3a n\u00e2ng cao v\u1edbi Freddy AI Copilot v\u00e0 Freddy AI Insights Ngo\u00e0i AI Agent, Freshworks c\u00f2n gi\u1edbi thi\u1ec7u<\/strong> Freddy AI Copilot v\u00e0<\/strong> Freddy AI Insights , c\u00e1c c\u00f4ng c\u1ee5 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a h\u1ec7 th\u1ed1ng Qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT (ITSM). \u0110\u1ea7u ti\u00ean, Freddy AI Copilot, cung c\u1ea5p h\u1ed7 tr\u1ee3 c\u00f3 gi\u00e1 tr\u1ecb cho c\u00e1c nh\u00f3m CNTT b\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh c\u00e1c y\u1ebfu t\u1ed1 thay \u0111\u1ed5i g\u1ea7n \u0111\u00e2y li\u00ean quan \u0111\u1ebfn s\u1ef1 c\u1ed1 v\u00e0 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a s\u1ef1 c\u1ed1.<\/strong>T\u00ednh n\u0103ng n\u00e0y c\u0169ng cung c\u1ea5p m\u1ed9t lo\u1ea1t c\u00e1c c\u00f4ng c\u1ee5 gi\u00fap c\u00e1c k\u1ef9 thu\u1eadt vi\u00ean ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng c\u00e1c y\u00eau c\u1ea7u, s\u1eed d\u1ee5ng c\u00e1c m\u00f4 h\u00ecnh ng\u00f4n ng\u1eef \u0111\u1ec3 t\u1ea1o t\u00e0i li\u1ec7u gi\u1ea3i quy\u1ebft v\u00e0 ph\u00e2n lo\u1ea1i phi\u1ebfu theo ti\u00eau \u0111\u1ec1. \u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1ea3m \u0111\u00e1ng k\u1ec3 th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n

T\u00ednh n\u0103ng<\/p>\n\n

Freddy AI Copilot<\/h3>\n\n

Freddy AI Insights X\u00e1c \u0111\u1ecbnh ph\u1ea7n t\u1eed \u0111\u00e3 thay \u0111\u1ed5i<\/strong>C\u00f3 Kh\u00f4ng<\/strong>Ngu\u1ed3n g\u1ed1c nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5<\/p>\n\n

C\u00f3 <\/p>\n\n

  • Kh\u00f4ng<\/strong> C\u1ea3nh b\u00e1o hi\u1ec7u su\u1ea5t<\/li>
  • Kh\u00f4ng<\/strong> C\u00f3<\/li><\/ul>\n\n

    Th\u1ed1ng k\u00ea phi\u1ebfu<\/p>\n\n

    C\u00f3<\/h3>\n\n

    C\u00f3<\/p>\n\n

    S\u1eed d\u1ee5ng<\/h2>\n\n

    Freddy AI Insights , c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd CNTT c\u0169ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c c\u1ea3nh b\u00e1o trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 bi\u1ebfn \u0111\u1ed9ng b\u1ea5t th\u01b0\u1eddng v\u1ec1 kh\u1ed1i l\u01b0\u1ee3ng phi\u1ebfu ho\u1eb7c th\u1eddi gian gi\u1ea3i quy\u1ebft. \u0110\u00e2y l\u00e0 b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n th\u1ef1c s\u1ef1 \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n v\u00e0 ch\u1ee7 \u0111\u1ed9ng gi\u1ea3i quy\u1ebft c\u00e1c s\u1ef1 c\u1ed1. L\u1edbp tin c\u1eady t\u00edch h\u1ee3p c\u1ee7a Freshworks<\/strong> Ph\u00eda sau c\u00e1c c\u00f4ng c\u1ee5 n\u00e0y, Freshworks duy tr\u00ec m\u1ed9t ki\u1ebfn \u200b\u200btr\u00fac \u0111\u01b0\u1ee3c m\u00e3 h\u00f3a v\u1edbi L\u1edbp tin c\u1eady Freddy AI<\/strong>. L\u1edbp n\u00e0y \u0111\u1ea3m b\u1ea3o an ninh th\u00f4ng tin v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u1ec9 d\u1eef li\u1ec7u c\u00f3 li\u00ean quan m\u1edbi c\u00f3 th\u1ec3 truy c\u1eadp \u0111\u01b0\u1ee3c v\u00e0o c\u00e1c h\u1ec7 th\u1ed1ng AI. \u0110i\u1ec1u n\u00e0y ph\u1ea3n \u00e1nh cam k\u1ebft m\u1ea1nh m\u1ebd v\u1ec1 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u, \u0111i\u1ec1u n\u00e0y r\u1ea5t c\u1ea7n thi\u1ebft trong m\u00f4i tr\u01b0\u1eddng kinh doanh ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd ch\u1eb7t ch\u1ebd. Murali Swaminathan gi\u1ea3i th\u00edch, \u00ab\u00a0M\u1ecdi th\u1ee9 \u0111\u1ec1u \u0111i qua l\u1edbp tin c\u1eady n\u00e0y, l\u1edbp n\u00e0y l\u1ecdc n\u1ed9i dung v\u00e0 th\u00f4ng tin nh\u1ea1y c\u1ea3m\u00a0\u00bb.<\/p>\n\n

    T\u01b0\u01a1ng lai c\u1ee7a AI v\u1edbi Freshworks: cam k\u1ebft d\u00e0i h\u1ea1n<\/p>\n\n

    \n\n\n\n\n\n\n\n
    Khi Freshworks ti\u1ebfp t\u1ee5c m\u1edf r\u1ed9ng kho c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 AI, vi\u1ec7c c\u00e2n nh\u1eafc \u0111i\u1ec1u n\u00e0y c\u00f3 \u00fd ngh\u0129a g\u00ec \u0111\u1ed1i v\u1edbi t\u01b0\u01a1ng lai c\u1ee7a c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf \u0111ang tr\u1edf n\u00ean v\u00f4 c\u00f9ng quan tr\u1ecdng. Hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 hai l\u0129nh v\u1ef1c ch\u00ednh m\u00e0 c\u00e1c c\u00f4ng c\u1ee5 AI c\u00f3 th\u1ec3 t\u00e1c \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp.<\/th>\nV\u1edbi nh\u1eefng lo ng\u1ea1i ng\u00e0y c\u00e0ng t\u0103ng v\u1ec1 quy\u1ec1n ri\u00eang t\u01b0 d\u1eef li\u1ec7u v\u00e0 c\u00e1c th\u00e1ch th\u1ee9c v\u1ec1 tu\u00e2n th\u1ee7, Freshworks \u0111ang \u0111\u1ed5i m\u1edbi b\u1eb1ng c\u00e1ch cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn b\u1ea3o m\u1eadt. H\u01a1n n\u1eefa, vi\u1ec7c ti\u1ebfp c\u1eadn c\u00e1c m\u00f4 h\u00ecnh ng\u00f4n ng\u1eef ti\u00ean ti\u1ebfn, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1c m\u00f4 h\u00ecnh do c\u00e1c c\u00f4ng ty nh\u01b0 Oracle Service Cloud, SAP Customer Experience v\u00e0 c\u00e1c c\u00f4ng ty kh\u00e1c cung c\u1ea5p, mang l\u1ea1i cho Freshworks m\u1ed9t l\u1ee3i th\u1ebf c\u1ea1nh tranh r\u00f5 r\u1ec7t. C\u00e1c doanh nghi\u1ec7p ph\u1ea3i t\u1ef1 h\u1ecfi: l\u00e0m th\u1ebf n\u00e0o h\u1ecd c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng nh\u1eefng \u0111\u1ed5i m\u1edbi n\u00e0y trong khi c\u1ee7ng c\u1ed1 chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd c\u1ee7a ri\u00eang m\u00ecnh?<\/th>\nK\u1ebft lu\u1eadn: L\u1eddi k\u00eau g\u1ecdi h\u00e0nh \u0111\u1ed9ng v\u00ec s\u1ef1 \u0111\u1ed5i m\u1edbi<\/th>\n<\/tr>\n<\/thead>\n
    B\u1ed1i c\u1ea3nh c\u00f4ng ngh\u1ec7 \u0111ang ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng v\u00e0 v\u1edbi c\u00e1c c\u00f4ng ty nh\u01b0 Freshworks \u0111i \u0111\u1ea7u, \u0111i\u1ec1u c\u1ea7n thi\u1ebft l\u00e0 c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ee5t h\u1eadu. Vi\u1ec7c tri\u1ec3n khai c\u00e1c gi\u1ea3i ph\u00e1p AI trong tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT kh\u00f4ng c\u00f2n l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn n\u1eefa m\u00e0 l\u00e0 m\u1ed9t y\u00eau c\u1ea7u \u0111\u1ec3 duy tr\u00ec kh\u1ea3 n\u0103ng c\u1ea1nh tranh. B\u1eb1ng c\u00e1ch t\u1eadn d\u1ee5ng c\u00e1c \u0111\u1ed5i m\u1edbi c\u1ee7a c\u00e1c t\u00e1c nh\u00e2n AI nh\u01b0 Freddy, c\u00e1c doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 m\u00e0 c\u00f2n c\u00f3 th\u1ec3 t\u00e1i t\u1ea1o c\u00e1ch h\u1ecd t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. T\u01b0\u01a1ng lai t\u01b0\u01a1i s\u00e1ng v\u00e0 m\u1ecdi c\u00f4ng ty \u0111\u1ec1u ph\u1ea3i l\u00e0 ng\u01b0\u1eddi \u0111i \u0111\u1ea7u trong qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i n\u00e0y.<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
    <\/td>\n<\/td>\n<\/td>\n<\/tr>\n
    <\/td>\n<\/td>\n<\/td>\n<\/tr>\n
    <\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n

    <\/strong><\/p>\n\n

    <\/h3>\n\n

    <\/strong><\/p>\n\n

    <\/h2>\n\n

    <\/p>\n\n

    <\/strong> <\/strong><\/p>\n\n

    <\/h3>\n\n

    <\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

    Trong th\u1ebf gi\u1edbi m\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) \u0111ang tr\u1edf th\u00e0nh nhu c\u1ea7u chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p, Freshworks \u0111ang \u0111\u1ecbnh v\u1ecb m\u00ecnh l\u00e0 m\u1ed9t c\u00f4ng ty ti\u00ean phong th\u1ef1c s\u1ef1, cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p nh\u1eb1m m\u1ee5c \u0111\u00edch chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT. […]<\/p>\n","protected":false},"author":1,"featured_media":42070,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[73856,73859,73862,17641,284],"class_list":["post-42100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe-vi","tag-do-tuoi-vi","tag-quan-ly-dich-vu-cntt-vi","tag-su-don-gian-vi","tag-trai-nghiem-khach-hang-vi","tag-tri-tue-nhan-tao-vi"],"_links":{"self":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/42100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/comments?post=42100"}],"version-history":[{"count":1,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/42100\/revisions"}],"predecessor-version":[{"id":42101,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/42100\/revisions\/42101"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media\/42070"}],"wp:attachment":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media?parent=42100"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/categories?post=42100"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/tags?post=42100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}