{"id":3475,"date":"2025-03-18T07:01:27","date_gmt":"2025-03-18T07:01:27","guid":{"rendered":"https:\/\/www.mon-agent-ia.fr\/blog\/?p=3475"},"modified":"2025-03-18T07:01:29","modified_gmt":"2025-03-18T07:01:29","slug":"zoom-lam-phong-phu-them-ai-companion-cua-minh-voi-cac-tuy-chon-nang-cao-danh-cho-dai-ly","status":"publish","type":"post","link":"https:\/\/www.mon-agent-ia.fr\/blog\/vi\/zoom-lam-phong-phu-them-ai-companion-cua-minh-voi-cac-tuy-chon-nang-cao-danh-cho-dai-ly\/","title":{"rendered":"Zoom l\u00e0m phong ph\u00fa th\u00eam AI Companion c\u1ee7a m\u00ecnh v\u1edbi c\u00e1c t\u00f9y ch\u1ecdn n\u00e2ng cao d\u00e0nh cho \u0111\u1ea1i l\u00fd"},"content":{"rendered":"

\nC\u00f4ng c\u1ee5 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o do Zoom ph\u00e1t tri\u1ec3n, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 AI Companion, \u0111\u01b0\u1ee3c c\u1ea3i ti\u1ebfn v\u1edbi c\u00e1c t\u00ednh n\u0103ng v\u00e0 t\u00e1c nh\u00e2n m\u1edbi, cho ph\u00e9p t\u1ef1 \u0111\u1ed9ng h\u00f3a h\u01a1n n\u1eefa c\u00e1c t\u00e1c v\u1ee5. S\u1ef1 ph\u00e1t tri\u1ec3n n\u00e0y \u0111\u00e1p \u1ee9ng nh\u1eefng th\u00e1ch th\u1ee9c ng\u00e0y c\u00e0ng t\u0103ng li\u00ean quan \u0111\u1ebfn giao ti\u1ebfp v\u00e0 c\u1ed9ng t\u00e1c, b\u1eb1ng c\u00e1ch l\u00e0m cho c\u00e1c t\u01b0\u01a1ng t\u00e1c tr\u1edf n\u00ean tr\u00f4i ch\u1ea3y v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n nh\u1edd c\u00f4ng ngh\u1ec7. Kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng c\u1ee7a AI Companion nh\u1eb1m m\u1ee5c \u0111\u00edch thay \u0111\u1ed5i c\u00e1ch ng\u01b0\u1eddi d\u00f9ng qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi \u0111\u1ed3ng nghi\u1ec7p, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i. Kh\u00f4ng ch\u1ec9 l\u00e0 s\u1ef1 b\u1ed5 sung \u0111\u01a1n gi\u1ea3n, nh\u1eefng \u0111\u1ed5i m\u1edbi n\u00e0y gi\u00fap Zoom d\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o ti\u00ean ti\u1ebfn, kh\u00f4ng ng\u1eebng \u0111\u1ed5i m\u1edbi \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a c\u00e1c doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i.\n<\/p>\n\n

C\u00e1c t\u00ednh n\u0103ng m\u1edbi c\u1ee7a AI Companion<\/h2>\n\n

\nZoom \u0111\u00e3 c\u00f4ng b\u1ed1 vi\u1ec7c t\u00edch h\u1ee3p c\u00e1c kh\u1ea3 n\u0103ng m\u1edbi cho AI Companion c\u1ee7a m\u00ecnh, gi\u00fap c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 n\u0103ng su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng. Th\u1ebf gi\u1edbi chuy\u00ean nghi\u1ec7p \u0111\u00f2i h\u1ecfi nh\u1eefng c\u00f4ng c\u1ee5 kh\u00f4ng ch\u1ec9 h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean m\u00e0 c\u00f2n cho ph\u00e9p h\u1ecd t\u1eadp trung v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 c\u00f3 gi\u00e1 tr\u1ecb gia t\u0103ng cao h\u01a1n. Nh\u1edd nh\u1eefng ti\u1ebfn b\u1ed9 g\u1ea7n \u0111\u00e2y, AI Companion \u0111\u1ecbnh v\u1ecb m\u00ecnh l\u00e0 \u0111\u1ed1i t\u00e1c kh\u00f4ng th\u1ec3 thi\u1ebfu trong l\u0129nh v\u1ef1c h\u1ee3p t\u00e1c chuy\u00ean nghi\u1ec7p.\n<\/p>\n\n

Qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh l\u00e0m vi\u1ec7c t\u1ef1 \u0111\u1ed9ng<\/h3>\n\n

\nM\u1ed9t trong nh\u1eefng t\u00ednh n\u0103ng \u0111\u00e1ng ch\u00fa \u00fd nh\u1ea5t \u0111\u01b0\u1ee3c AI Companion gi\u1edbi thi\u1ec7u l\u00e0 kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd l\u1ecbch v\u00e0 t\u00e1c v\u1ee5 m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 ng\u01b0\u1eddi d\u00f9ng hi\u1ec7n c\u00f3 th\u1ec3 d\u1ef1a v\u00e0o tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1ec3 l\u00ean l\u1ecbch h\u1ecdp, theo d\u00f5i c\u00e1c m\u1ee5c h\u00e0nh \u0111\u1ed9ng v\u00e0 th\u1eadm ch\u00ed t\u1ea1o c\u00e1c b\u1ea3n t\u00f3m t\u1eaft th\u1ea3o lu\u1eadn. S\u1eed d\u1ee5ng c\u00e1c thu\u1eadt to\u00e1n n\u00e2ng cao, AI Companion ph\u00e2n t\u00edch t\u00f9y ch\u1ecdn c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 b\u1ed1i c\u1ea3nh cu\u1ed9c h\u1ecdp \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a vi\u1ec7c l\u00ean l\u1ecbch. <\/p>\n\n

\nT\u00ednh n\u0103ng n\u00e0y kh\u00f4ng ch\u1ec9 mang l\u1ea1i s\u1ef1 tho\u1ea3i m\u00e1i; n\u00f3 c\u0169ng ti\u1ebft ki\u1ec7m th\u1eddi gian qu\u00fd b\u00e1u. Theo c\u00e1c nghi\u00ean c\u1ee9u, nh\u00e2n vi\u00ean d\u00e0nh trung b\u00ecnh 20% th\u1eddi gian \u0111\u1ec3 qu\u1ea3n l\u00fd l\u1ecbch tr\u00ecnh c\u1ee7a m\u00ecnh. V\u1edbi kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 h\u01a1n c\u1ee7a AI Companion, th\u1eddi gian n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e2n b\u1ed5 l\u1ea1i cho c\u00e1c nhi\u1ec7m v\u1ee5 thi\u1ebft y\u1ebfu, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c ho\u1eb7c \u0111\u1ed5i m\u1edbi, c\u1ee7ng c\u1ed1 v\u1ecb tr\u00ed c\u1ee7a Zoom v\u1edbi t\u01b0 c\u00e1ch l\u00e0 ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u trong th\u1ecb tr\u01b0\u1eddng gi\u1ea3i ph\u00e1p ti\u00ean ti\u1ebfn. <\/p>\n\n

Tr\u1ee3 l\u00fd \u1ea3o ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/h3>\n\n

\nZoom Virtual Agent m\u1edbi l\u00e0 m\u1ed9t ti\u1ebfn b\u1ed9 l\u1edbn kh\u00e1c. H\u1ec7 th\u1ed1ng n\u00e0y c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch ch\u1ee7 \u0111\u1ed9ng v\u00e0 theo ng\u1eef c\u1ea3nh. B\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch c\u00e1c t\u01b0\u01a1ng t\u00e1c tr\u01b0\u1edbc \u0111\u00f3 v\u00e0 t\u00f9y ch\u1ecdn c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, AI Companion cung c\u1ea5p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a. <\/p>\n\n

\nT\u00ednh n\u0103ng n\u00e0y cho ph\u00e9p doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch \u0111\u01b0a ra ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng v\u00e0 ph\u00f9 h\u1ee3p. C\u00e1c \u0111\u1ea1i l\u00fd kh\u00f4ng c\u00f2n ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 ti\u1ebfp thu; h\u1ecd d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u, \u0111i\u1ec1u n\u00e0y c\u0169ng l\u00e0m gi\u1ea3m kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a c\u00e1c nh\u00f3m h\u1ed7 tr\u1ee3. B\u1eb1ng c\u00e1ch t\u00edch h\u1ee3p kh\u1ea3 n\u0103ng h\u1ecdc m\u00e1y, c\u00e1c t\u00e1c nh\u00e2n \u1ea3o n\u00e0y tr\u1edf n\u00ean th\u00f4ng minh h\u01a1n theo th\u1eddi gian, li\u00ean t\u1ee5c th\u00edch \u1ee9ng v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n

T\u00f9y ch\u1ec9nh v\u00e0 t\u00edch h\u1ee3p v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 kh\u00e1c<\/h2>\n\n

\nZoom nh\u1eadn th\u1ea5y t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c c\u00e1 nh\u00e2n h\u00f3a trong c\u00e1c gi\u1ea3i ph\u00e1p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o. S\u1eed d\u1ee5ng AI Studio, c\u00e1c doanh nghi\u1ec7p gi\u1edd \u0111\u00e2y c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n c\u00e1c t\u00e1c nh\u00e2n AI \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3, ch\u1eb3ng h\u1ea1n nh\u01b0 h\u1ed7 tr\u1ee3 CNTT ho\u1eb7c b\u00e1n h\u00e0ng. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7t quy\u1ec1n l\u1ef1c v\u00e0o tay ng\u01b0\u1eddi d\u00f9ng, cho ph\u00e9p h\u1ecd \u0111\u1ecbnh h\u00ecnh kh\u1ea3 n\u0103ng c\u1ee7a c\u00e1c c\u00f4ng c\u1ee5 theo nhu c\u1ea7u ri\u00eang c\u1ee7a h\u1ecd.<\/p>\n\n

\u0110\u1ea1i l\u00fd AI t\u00f9y ch\u1ec9nh<\/h3>\n\n

\nC\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 t\u1ea1o c\u00e1c t\u00e1c nh\u00e2n \u1ea3o \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang ph\u00f9 h\u1ee3p ho\u00e0n h\u1ea3o v\u1edbi quy tr\u00ecnh kinh doanh c\u1ee7a h\u1ecd. V\u00ed d\u1ee5: m\u1ed9t t\u00e1c nh\u00e2n t\u00f9y ch\u1ec9nh c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea5u h\u00ecnh \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u c\u1ee5 th\u1ec3 trong b\u1ed9 ph\u1eadn b\u00e1n h\u00e0ng, trong khi m\u1ed9t t\u00e1c nh\u00e2n kh\u00e1c c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o d\u1ecbch v\u1ee5 sau b\u00e1n h\u00e0ng. \u0110i\u1ec1u n\u00e0y mang \u0111\u1ebfn s\u1ef1 linh ho\u1ea1t ch\u01b0a t\u1eebng c\u00f3, cho ph\u00e9p doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh.<\/p>\n\n

\nKh\u1ea3 n\u0103ng t\u00edch h\u1ee3p AI Companion v\u1edbi c\u00e1c t\u00e1c nh\u00e2n AI b\u00ean ngo\u00e0i, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1c t\u00e1c nh\u00e2n t\u1eeb ServiceNow, s\u1ebd m\u1edf r\u1ed9ng h\u01a1n n\u1eefa c\u00e1c kh\u1ea3 n\u0103ng. Do \u0111\u00f3, c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn x\u00e2y d\u1ef1ng m\u1ed9t h\u1ec7 sinh th\u00e1i v\u1eefng ch\u1eafc g\u1ed3m c\u00e1c gi\u1ea3i ph\u00e1p th\u00f4ng minh b\u1ed5 sung cho nhau m\u1ed9t c\u00e1ch h\u00e0i h\u00f2a, n\u00e2ng cao \u0111\u00e1ng k\u1ec3 hi\u1ec7u qu\u1ea3 v\u00e0 n\u0103ng l\u1ef1c \u0111\u1ed5i m\u1edbi c\u1ee7a h\u1ecd.<\/p>\n\n

L\u1ee3i \u00edch c\u1ee7a vi\u1ec7c t\u00edch h\u1ee3p AI Companion v\u00e0o quy tr\u00ecnh l\u00e0m vi\u1ec7c<\/h2>\n\n

\nVi\u1ec7c t\u00edch h\u1ee3p AI Companion v\u00e0o quy tr\u00ecnh l\u00e0m vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a c\u00f4ng ty th\u1ec3 hi\u1ec7n m\u1ed9t b\u01b0\u1edbc thay \u0111\u1ed5i trong c\u00e1ch th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. Ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng ch\u1ec9 t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u1ed9t c\u00f4ng c\u1ee5 c\u00f4ng ngh\u1ec7 \u0111\u01a1n gi\u1ea3n m\u00e0 c\u00f2n tham gia v\u00e0o ho\u1ea1t \u0111\u1ed9ng c\u1ed9ng t\u00e1c n\u0103ng \u0111\u1ed9ng nh\u1eb1m thay \u0111\u1ed5i c\u00e1c ph\u01b0\u01a1ng ph\u00e1p l\u00e0m vi\u1ec7c truy\u1ec1n th\u1ed1ng.<\/p>\n\n

C\u1ea3i thi\u1ec7n giao ti\u1ebfp v\u00e0 h\u1ee3p t\u00e1c<\/h3>\n\n

\nC\u00e1c t\u00ednh n\u0103ng m\u1edbi trong AI Companion th\u00fac \u0111\u1ea9y giao ti\u1ebfp t\u1ed1t h\u01a1n gi\u1eefa c\u00e1c nh\u00f3m. \u0110\u1ea7u ti\u00ean, kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e1c b\u1ea3n t\u00f3m t\u1eaft v\u00e0 ghi ch\u00fa tr\u1ef1c ti\u1ebfp trong c\u00e1c cu\u1ed9c h\u1ecdp cho ph\u00e9p c\u1ed9ng t\u00e1c vi\u00ean t\u1eadp trung v\u00e0o cu\u1ed9c th\u1ea3o lu\u1eadn thay v\u00ec ghi ch\u00fa. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn phong ph\u00fa h\u01a1n, mang t\u00ednh x\u00e2y d\u1ef1ng h\u01a1n v\u00ec m\u1ed7i ng\u01b0\u1eddi tham gia c\u00f3 th\u1ec3 tham gia t\u00edch c\u1ef1c m\u00e0 kh\u00f4ng b\u1ecb ph\u00e2n t\u00e2m b\u1edfi vi\u1ec7c ghi ch\u00e9p. <\/p>\n\n

\nNgo\u00e0i c\u00e1c b\u1ea3n t\u00f3m t\u1eaft, vi\u1ec7c t\u00edch h\u1ee3p tr\u00ecnh t\u1ed5 ch\u1ee9c t\u00e1c v\u1ee5 t\u1eeb c\u00e1c cu\u1ed9c h\u1ecdp, email v\u00e0 tin nh\u1eafn t\u1ee9c th\u1eddi th\u00f4ng qua Zoom Tasks l\u00e0 m\u1ed9t c\u00e1ch s\u00e1ng t\u1ea1o \u0111\u1ec3 qu\u1ea3n l\u00fd quy tr\u00ecnh c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch su\u00f4n s\u1ebb. V\u1edbi c\u00e1c c\u1ea3nh b\u00e1o v\u00e0 th\u00f4ng b\u00e1o theo th\u1eddi gian th\u1ef1c, ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng theo d\u00f5i ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n c\u1ee7a m\u00ecnh, \u0111\u1ea3m b\u1ea3o kh\u00f4ng c\u00f3 g\u00ec b\u1ecb qu\u00ean. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ee7 \u0111\u1ed9ng n\u00e0y r\u1ea5t c\u1ea7n thi\u1ebft trong m\u1ed9t th\u1ebf gi\u1edbi chuy\u00ean nghi\u1ec7p ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng, n\u01a1i m\u1ed7i ph\u00fat \u0111\u1ec1u c\u00f3 gi\u00e1 tr\u1ecb.<\/p>\n\n

\u00dd ngh\u0129a kinh t\u1ebf c\u1ee7a vi\u1ec7c \u00e1p d\u1ee5ng AI<\/h2>\n\n

\nVi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o nh\u01b0 Zoom AI Companion c\u00f3 th\u1ec3 mang l\u1ea1i \u00fd ngh\u0129a kinh t\u1ebf \u0111\u00e1ng k\u1ec3 cho doanh nghi\u1ec7p. B\u1eb1ng c\u00e1ch t\u0103ng hi\u1ec7u qu\u1ea3 c\u1ee7a quy tr\u00ecnh v\u00e0 gi\u1ea3m th\u1eddi gian d\u00e0nh cho c\u00e1c nhi\u1ec7m v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m \u0111\u00e1ng k\u1ec3. S\u1ef1 thay \u0111\u1ed5i n\u00e0y c\u0169ng c\u00f3 th\u1ec3 c\u00f3 t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c \u0111\u1ebfn tinh th\u1ea7n v\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean, nh\u1eefng ng\u01b0\u1eddi ng\u00e0y c\u00e0ng coi tr\u1ecdng n\u1ed7 l\u1ef1c \u0111\u1ed5i m\u1edbi v\u00e0 kh\u00f4ng ng\u1eebng ph\u00e1t tri\u1ec3n.<\/p>\n\n

Chi ph\u00ed v\u00e0 l\u1ee3i nhu\u1eadn<\/h3>\n\n

\nTi\u1ec7n \u00edch b\u1ed5 sung \u0110\u1ed3ng h\u00e0nh AI t\u00f9y ch\u1ec9nh, c\u00f3 gi\u00e1 t\u1eeb 12 \u0111\u00f4 la cho m\u1ed7i ng\u01b0\u1eddi d\u00f9ng m\u1ed7i th\u00e1ng, l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p h\u1ee3p l\u00fd cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n t\u1ed1i \u0111a h\u00f3a ROI c\u1ee7a h\u1ecd. B\u1eb1ng c\u00e1ch cho ph\u00e9p c\u00e1c t\u1ed5 ch\u1ee9c t\u00f9y ch\u1ec9nh AI Companion theo nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd, d\u1ecbch v\u1ee5 n\u00e0y \u0111\u1ea3m b\u1ea3o s\u1eed d\u1ee5ng t\u00e0i nguy\u00ean m\u1ed9t c\u00e1ch t\u1ed1i \u01b0u. <\/p>\n\n

\nVi\u1ec7c AI Companion mi\u1ec5n ph\u00ed v\u1ec1 m\u1eb7t k\u1ef9 thu\u1eadt \u0111\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng tr\u1ea3 ph\u00ed c\u1ee7a Zoom mang l\u1ea1i cho c\u00f4ng ty m\u1ed9t l\u1ee3i th\u1ebf c\u1ea1nh tranh kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn. M\u1eb7c d\u00f9 c\u00f3 th\u1ec3 t\u00ednh th\u00eam ph\u00ed cho c\u00e1c d\u1ecbch v\u1ee5 ti\u00ean ti\u1ebfn nh\u01b0ng n\u00f3 v\u1eabn c\u00f3 gi\u00e1 c\u1ea3 ph\u1ea3i ch\u0103ng so v\u1edbi m\u1ee9c ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 hi\u1ec7u qu\u1ea3 m\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o mang l\u1ea1i.<\/p>\n\n

K\u1ebft lu\u1eadn v\u1ec1 l\u1ee3i \u00edch c\u1ee7a s\u1ef1 \u0111\u1ed5i m\u1edbi<\/h2>\n\n

\nZoom t\u1ef1 \u0111\u1ecbnh v\u1ecb m\u00ecnh kh\u00f4ng ch\u1ec9 l\u00e0 nh\u00e0 cung c\u1ea5p gi\u1ea3i ph\u00e1p truy\u1ec1n th\u00f4ng m\u00e0 c\u00f2n l\u00e0 ch\u1ea5t x\u00fac t\u00e1c cho s\u1ef1 \u0111\u1ed5i m\u1edbi trong l\u0129nh v\u1ef1c l\u00e0m vi\u1ec7c t\u1eeb xa. B\u1eb1ng c\u00e1ch t\u00edch h\u1ee3p c\u00e1c t\u00e1c nh\u00e2n AI tinh vi v\u00e0o AI Companion, Zoom kh\u1eb3ng \u0111\u1ecbnh l\u1ea1i vai tr\u00f2 c\u1ee7a m\u00ecnh trong qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a doanh nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p n\u00f3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch h\u00e0ng trong khi v\u1eabn \u0111\u1ea3m b\u1ea3o r\u1eb1ng ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i t\u1eeb c\u00e1c c\u00f4ng c\u1ee5 m\u1edbi nh\u1ea5t \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a ti\u1ec1m n\u0103ng c\u1ee7a h\u1ecd. <\/p>\n\n

Bi\u1ec3u \u0111\u1ed3 kh\u1ea3 n\u0103ng \u0111\u1ed3ng h\u00e0nh c\u1ee7a Zoom AI<\/h2>\n\n
\n\n\n\n\n\n\n\n\n
Ch\u1ee9c n\u0103ng<\/th>\nS\u1ef1 mi\u00eau t\u1ea3<\/th>\nNh\u1eefng l\u1ee3i \u00edch<\/th>\n<\/tr>\n<\/thead>\n
Qu\u1ea3n l\u00fd t\u00e1c v\u1ee5<\/td>\nL\u1eadp k\u1ebf ho\u1ea1ch t\u1ef1 \u0111\u1ed9ng cho c\u00e1c cu\u1ed9c h\u1ecdp v\u00e0 gi\u00e1m s\u00e1t h\u00e0nh \u0111\u1ed9ng.<\/td>\nTi\u1ebft ki\u1ec7m th\u1eddi gian, t\u0103ng hi\u1ec7u qu\u1ea3.<\/td>\n<\/tr>\n
H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/td>\nD\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a th\u00f4ng qua m\u1ed9t \u0111\u1ea1i l\u00fd \u1ea3o.<\/td>\nC\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/td>\n<\/tr>\n
C\u00e1 nh\u00e2n h\u00f3a<\/td>\nT\u1ea1o ra c\u00e1c t\u00e1c nh\u00e2n AI \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang.<\/td>\n\u0110\u00e1p \u1ee9ng ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3.<\/td>\n<\/tr>\n
T\u00edch h\u1ee3p c\u00e1c c\u00f4ng c\u1ee5 b\u00ean ngo\u00e0i<\/td>\nKh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng AI kh\u00e1c.<\/td>\nT\u00ednh linh ho\u1ea1t v\u00e0 c\u1ea3i ti\u1ebfn quy tr\u00ecnh.<\/td>\n<\/tr>\n
Qu\u1ea3n l\u00fd t\u00f3m t\u1eaft<\/td>\nT\u1ef1 \u0111\u1ed9ng t\u1ea1o ghi ch\u00fa trong th\u1eddi gian th\u1ef1c.<\/td>\nC\u1ea3i thi\u1ec7n s\u1ef1 t\u1eadp trung trong c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n

T\u00e1c \u0111\u1ed9ng c\u1ee7a vi\u1ec7c Ng\u01b0\u1eddi d\u00f9ng \u00e1p d\u1ee5ng Gi\u1ea3i ph\u00e1p n\u00e2ng cao<\/h2>\n\n

\nVi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p \u0110\u1ed3ng h\u00e0nh AI ti\u00ean ti\u1ebfn s\u1ebd t\u1ea1o ra nhi\u1ec1u t\u00e1c \u0111\u1ed9ng kh\u00e1c nhau cho c\u1ea3 c\u00e1 nh\u00e2n v\u00e0 t\u1eadp th\u1ec3 trong c\u00e1c c\u00f4ng ty. Th\u1eadt v\u1eady, nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i t\u1eeb s\u1ef1 h\u1ed7 tr\u1ee3 h\u1eefu h\u00ecnh \u0111\u1ec3 \u0111\u1ea3m nh\u1eadn tr\u00e1ch nhi\u1ec7m v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh. S\u1ef1 thay \u0111\u1ed5i n\u00e0y tr\u1edf n\u00ean c\u1ea7n thi\u1ebft cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n v\u00e0 ngh\u1ec1 nghi\u1ec7p c\u1ee7a h\u1ecd. <\/p>\n\n

Tr\u00e1ch nhi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean<\/h3>\n\n

\nV\u1edbi s\u1ef1 ra \u0111\u1eddi c\u1ee7a c\u00e1c t\u00e1c nh\u00e2n AI, nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c giao nhi\u1ec1u tr\u00e1ch nhi\u1ec7m h\u01a1n cho nhi\u1ec7m v\u1ee5 c\u1ee7a m\u00ecnh. Vi\u1ec7c d\u1ec5 d\u00e0ng s\u1eed d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng m\u1edbi cho ph\u00e9p m\u1ecdi ng\u01b0\u1eddi t\u1eadn d\u1ee5ng t\u1ed1i \u0111a c\u00f4ng ngh\u1ec7, t\u1eeb \u0111\u00f3 th\u00fac \u0111\u1ea9y s\u1ef1 \u0111\u1ed5i m\u1edbi. Theo th\u1eddi gian, v\u0103n h\u00f3a t\u1ef1 ch\u1ee7 \u0111\u01b0\u1ee3c h\u00ecnh th\u00e0nh, th\u00fac \u0111\u1ea9y tinh th\u1ea7n v\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c kh\u00f4ng ng\u1eebng ph\u00e1t tri\u1ec3n. <\/p>\n\n

\nNgo\u00e0i ra, tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh n\u00e0y c\u0169ng chuy\u1ec3n th\u00e0nh cam k\u1ebft ng\u00e0y c\u00e0ng t\u0103ng \u0111\u1ed1i v\u1edbi c\u00e1c k\u1ebft qu\u1ea3 h\u1eefu h\u00ecnh. Nh\u00e2n vi\u00ean kh\u00f4ng ch\u1ec9 tr\u1edf th\u00e0nh t\u00e1c nh\u00e2n th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 c\u1ee7a m\u00ecnh m\u00e0 c\u00f2n l\u00e0 ng\u01b0\u1eddi \u0111\u00f3ng g\u00f3p \u0111\u00e1ng k\u1ec3 v\u00e0o m\u1ee5c ti\u00eau chung c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n\n

S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u1ed9ng t\u00e1c th\u00f4ng qua c\u00e1c c\u00f4ng c\u1ee5 t\u01b0\u01a1ng t\u00e1c<\/h2>\n\n

\nZoom AI Companion c\u0169ng thay \u0111\u1ed5i c\u00e1ch c\u00e1c nh\u00f3m t\u01b0\u01a1ng t\u00e1c v\u00e0 c\u1ed9ng t\u00e1c. V\u1edbi s\u1ef1 gia t\u0103ng c\u1ee7a giao ti\u1ebfp \u1ea3o, vi\u1ec7c khai th\u00e1c c\u00e1c c\u00f4ng c\u1ee5 \u0111\u1ec3 c\u1ea5u tr\u00fac c\u00e1c t\u01b0\u01a1ng t\u00e1c n\u00e0y tr\u1edf n\u00ean c\u1ea7n thi\u1ebft. <\/p>\n\n

C\u00f4ng c\u1ee5 c\u1ed9ng t\u00e1c v\u00e0 truy\u1ec1n th\u00f4ng<\/h3>\n\n

\nTrong s\u1ed1 nh\u1eefng b\u1ed5 sung g\u1ea7n \u0111\u00e2y, kh\u1ea3 n\u0103ng cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p li\u00ean l\u1ea1c ti\u00ean ti\u1ebfn c\u1ee7a AI Companion, ch\u1eb3ng h\u1ea1n nh\u01b0 Zoom Team Chat, l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft. N\u1ec1n t\u1ea3ng t\u1eadp trung n\u00e0y cho ph\u00e9p trao \u0111\u1ed5i \u00fd t\u01b0\u1edfng v\u00e0 th\u00f4ng tin ngay l\u1eadp t\u1ee9c, \u0111\u1ed3ng th\u1eddi t\u00edch h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng c\u1ee5 kh\u00e1c c\u1ea7n thi\u1ebft \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u1ee7a nh\u00f3m. <\/p>\n\n

\n\u01afu \u0111i\u1ec3m c\u1ee7a vi\u1ec7c t\u00edch h\u1ee3p c\u00e1c k\u00eanh li\u00ean l\u1ea1c kh\u00e1c nhau v\u00e0o m\u1ed9t c\u00f4ng c\u1ee5 l\u00e0 r\u1ea5t nhi\u1ec1u. N\u00f3 gi\u00fap tr\u00e1nh s\u1ef1 ph\u00e2n t\u00e1n th\u00f4ng tin v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o c\u00f9ng m\u1ed9t d\u1eef li\u1ec7u v\u00e0 c\u1eadp nh\u1eadt, t\u1eeb \u0111\u00f3 th\u00fac \u0111\u1ea9y c\u00f4ng vi\u1ec7c nh\u00f3m h\u00e0i h\u00f2a v\u00e0 \u0111\u01b0\u1ee3c gi\u00e1m s\u00e1t. B\u1eb1ng c\u00e1ch h\u01b0\u1edbng d\u1eabn c\u00e1c nh\u00f3m c\u00e1ch s\u1eed d\u1ee5ng t\u1ed1t nh\u1ea5t nh\u1eefng c\u00f4ng c\u1ee5 n\u00e0y, Zoom \u0111ang d\u1eabn \u0111\u1ea7u h\u01b0\u1edbng t\u1edbi m\u1ed9t t\u01b0\u01a1ng lai h\u1ee3p t\u00e1c v\u00e0 k\u1ebft n\u1ed1i h\u01a1n.<\/p>\n\n

V\u00ed d\u1ee5 tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng<\/h2>\n\n

\nC\u00e1c kh\u1ea3 n\u0103ng m\u1edbi c\u1ee7a AI Companion \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh tr\u00ean nhi\u1ec1u ng\u00e0nh kh\u00e1c nhau. Nh\u1eefng v\u00ed d\u1ee5 n\u00e0y minh h\u1ecda t\u00e1c \u0111\u1ed9ng c\u1ee5 th\u1ec3 c\u1ee7a vi\u1ec7c t\u00edch h\u1ee3p c\u00e1c t\u00e1c nh\u00e2n tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o c\u00e1c m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c kh\u00e1c nhau. <\/p>\n\n

S\u1eed d\u1ee5ng trong ng\u00e0nh y t\u1ebf<\/h3>\n\n

\nTrong l\u0129nh v\u1ef1c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe, AI Companion \u0111\u00e3 \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p \u0111\u1ec3 gi\u00fap c\u00e1c nh\u00f3m qu\u1ea3n l\u00fd quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 th\u00f4ng tin li\u00ean l\u1ea1c gi\u1eefa b\u00e1c s\u0129 v\u00e0 b\u1ec7nh nh\u00e2n. Nh\u1edd t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c cu\u1ed9c h\u1eb9n v\u00e0 qu\u1ea3n l\u00fd h\u1ed3 s\u01a1, c\u00f4ng ngh\u1ec7 n\u00e0y cho ph\u00e9p c\u00e1c chuy\u00ean gia ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe \u0111\u1ea3m b\u1ea3o gi\u00e1m s\u00e1t vi\u1ec7c ch\u0103m s\u00f3c hi\u1ec7u qu\u1ea3 v\u00e0 nhanh ch\u00f3ng h\u01a1n. <\/p>\n\n

\nHi\u1ec7u qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u0169ng gi\u00fap c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c \u0111\u01b0\u1ee3c cung c\u1ea5p, \u0111\u1ed3ng th\u1eddi gi\u1ea3m g\u00e1nh n\u1eb7ng h\u00e0nh ch\u00ednh cho \u0111\u1ed9i ng\u0169 y t\u1ebf. Do \u0111\u00f3, AI Companion ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t t\u00e0i s\u1ea3n qu\u00fd gi\u00e1 trong l\u0129nh v\u1ef1c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe, mang l\u1ea1i gi\u00e1 tr\u1ecb gia t\u0103ng th\u1ef1c s\u1ef1 cho tr\u1ea3i nghi\u1ec7m c\u1ee7a b\u1ec7nh nh\u00e2n.<\/p>\n\n

Truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i li\u00ean k\u1ebft v\u1edbi ph\u00e1t tri\u1ec3n c\u00f4ng ngh\u1ec7<\/h2>\n\n\n","protected":false},"excerpt":{"rendered":"

C\u00f4ng c\u1ee5 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o do Zoom ph\u00e1t tri\u1ec3n, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 AI Companion, \u0111\u01b0\u1ee3c c\u1ea3i ti\u1ebfn v\u1edbi c\u00e1c t\u00ednh n\u0103ng v\u00e0 t\u00e1c nh\u00e2n m\u1edbi, cho ph\u00e9p t\u1ef1 \u0111\u1ed9ng h\u00f3a h\u01a1n n\u1eefa c\u00e1c t\u00e1c v\u1ee5. S\u1ef1 ph\u00e1t tri\u1ec3n n\u00e0y \u0111\u00e1p \u1ee9ng nh\u1eefng th\u00e1ch th\u1ee9c ng\u00e0y c\u00e0ng t\u0103ng li\u00ean quan \u0111\u1ebfn giao ti\u1ebfp v\u00e0 c\u1ed9ng […]<\/p>\n","protected":false},"author":1,"featured_media":3439,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[6444,957,6441,6447],"class_list":["post-3475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe-vi","tag-co-ban-dong-hanh-vi","tag-cong-nghe-vi","tag-dai-ly-vi","tag-tuy-chon-nang-cao-vi"],"_links":{"self":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/3475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/comments?post=3475"}],"version-history":[{"count":1,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/3475\/revisions"}],"predecessor-version":[{"id":3476,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/3475\/revisions\/3476"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media\/3439"}],"wp:attachment":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media?parent=3475"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/categories?post=3475"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/tags?post=3475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}