{"id":28049,"date":"2025-05-15T21:31:12","date_gmt":"2025-05-15T21:31:12","guid":{"rendered":"https:\/\/www.mon-agent-ia.fr\/blog\/?p=28049"},"modified":"2025-05-15T21:31:13","modified_gmt":"2025-05-15T21:31:13","slug":"servicenow-trien-khai-cac-tac-nhan-tri-tue-nhan-tao-de-toi-uu-hoa-cac-dich-vu-cua-minh","status":"publish","type":"post","link":"https:\/\/www.mon-agent-ia.fr\/blog\/vi\/servicenow-trien-khai-cac-tac-nhan-tri-tue-nhan-tao-de-toi-uu-hoa-cac-dich-vu-cua-minh\/","title":{"rendered":"ServiceNow tri\u1ec3n khai c\u00e1c t\u00e1c nh\u00e2n tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Trong m\u1ed9t th\u1ebf gi\u1edbi m\u00e0 <strong>s\u1ed1 h\u00f3a<\/strong> \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t nhu c\u1ea7u thi\u1ebft y\u1ebfu, ServiceNow \u0111ang \u0111\u1ecbnh v\u1ecb m\u00ecnh \u1edf v\u1ecb tr\u00ed h\u00e0ng \u0111\u1ea7u<strong>\u0111\u1ed5i m\u1edbi c\u00f4ng ngh\u1ec7<\/strong>. T\u1ea1i h\u1ed9i ngh\u1ecb Knowledge 2025, c\u00f4ng ty \u0111\u00e3 c\u00f4ng b\u1ed1 nh\u1eefng ti\u1ebfn b\u1ed9 \u1ea5n t\u01b0\u1ee3ng trong l\u0129nh v\u1ef1c<strong>tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o<\/strong>, l\u00e0m n\u1ed5i b\u1eadt h\u1ec7 sinh th\u00e1i m\u1edbi c\u1ee7a c\u00e1c t\u00e1c nh\u00e2n AI. Nh\u1eefng c\u00f4ng c\u1ee5 n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i <strong>Qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT<\/strong>, h\u1ee9a m\u1ed9t <strong>t\u1ed1i \u01b0u h\u00f3a<\/strong> ch\u01b0a t\u1eebng c\u00f3 <strong>d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1<\/strong>, trong khi c\u1ea3i thi\u1ec7n<strong>tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng<\/strong>. H\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u v\u1ec1 c\u00e1c t\u00e1c nh\u00e2n k\u1ef9 thu\u1eadt s\u1ed1 n\u00e0y v\u00e0 \u00fd ngh\u0129a c\u1ee7a ch\u00fang \u0111\u1ed1i v\u1edbi t\u01b0\u01a1ng lai c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n<h2 class=\"wp-block-heading\">N\u1ec1n t\u1ea3ng AI c\u1ee7a ServiceNow: M\u1ed9t b\u01b0\u1edbc ngo\u1eb7t<\/h2>\n\n<p class=\"wp-block-paragraph\">ServiceNow d\u1eabn \u0111\u1ea7u v\u1edbi <strong>n\u1ec1n t\u1ea3ng \u0111\u00e1m m\u00e2y<\/strong> d\u00e0nh ri\u00eang cho AI. S\u00e1ng ki\u1ebfn \u200b\u200bn\u00e0y kh\u00f4ng ch\u1ec9 gi\u1edbi h\u1ea1n \u1edf vi\u1ec7c tri\u1ec3n khai c\u00f4ng ngh\u1ec7 \u0111\u01a1n thu\u1ea7n; N\u00f3 \u0111\u1eb7t ra m\u1ed9t ti\u00eau chu\u1ea9n m\u1edbi v\u1ec1 c\u00e1ch c\u00e1c doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 c\u1ee7a h\u1ecd.<\/p>\n\n<h3 class=\"wp-block-heading\">AI Agent Fabric: T\u01b0\u01a1ng lai c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p k\u1ef9 thu\u1eadt s\u1ed1<\/h3>\n\n<p class=\"wp-block-paragraph\">Tr\u1ecdng t\u00e2m c\u1ee7a s\u1ef1 chuy\u1ec3n \u0111\u1ed5i n\u00e0y l\u00e0 AI Agent Fabric, m\u1ed9t ki\u1ebfn \u200b\u200btr\u00fac \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 c\u00e1c t\u00e1c nh\u00e2n AI t\u01b0\u01a1ng t\u00e1c nh\u01b0 nh\u1eefng \u0111\u1ed3ng nghi\u1ec7p th\u1ef1c s\u1ef1. Amanda Joslin, Gi\u00e1m \u0111\u1ed1c c\u1ea5p cao c\u1ee7a AI Agents, nh\u1ea5n m\u1ea1nh r\u1eb1ng c\u00e1c t\u00e1c nh\u00e2n n\u00e0y kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 <strong>chatbot<\/strong> b\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3 d\u1ef1a tr\u00ean ph\u00e2n t\u00edch d\u1eef li\u1ec7u chuy\u00ean s\u00e2u. C\u00e1c t\u00e1c nh\u00e2n n\u00e0y c\u00f3 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh \u0111\u1ed9ng t\u1ef1 ch\u1ee7, do \u0111\u00f3 mang l\u1ea1i gi\u00e1 tr\u1ecb gia t\u0103ng m\u1ea1nh m\u1ebd cho c\u00e1c quy tr\u00ecnh kinh doanh.<\/p>\n\n<h3 class=\"wp-block-heading\">Th\u00e1p \u0111i\u1ec1u khi\u1ec3n AI: T\u1ed5ng quan c\u1ea7n thi\u1ebft<\/h3>\n\n<p class=\"wp-block-paragraph\">\u0110\u1ec3 theo d\u00f5i hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c t\u00e1c nh\u00e2n AI, ServiceNow \u0111\u00e3 gi\u1edbi thi\u1ec7u AI Control Tower. B\u1ea3ng \u0111i\u1ec1u khi\u1ec3n n\u00e0y r\u1ea5t quan tr\u1ecdng v\u00ec n\u00f3 cho ph\u00e9p c\u00e1c c\u00f4ng ty tr\u1ef1c quan h\u00f3a ho\u1ea1t \u0111\u1ed9ng c\u1ee7a \u0111\u1ea1i l\u00fd theo th\u1eddi gian th\u1ef1c, ki\u1ec3m tra xem c\u00f3 b\u1ea5t k\u1ef3 <strong>KPI<\/strong> \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c v\u00e0 x\u00e1c \u0111\u1ecbnh nh\u1eefng l\u0129nh v\u1ef1c c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh. Nh\u01b0 Amit Zavery, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ee7a ServiceNow, \u0111\u00e3 ch\u1ec9 ra, \u201cM\u1ed9t b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n trung t\u00e2m l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 tr\u00e1nh s\u1ef1 h\u1ed7n lo\u1ea1n\u201d. \u0110i\u1ec1u n\u00e0y t\u0103ng c\u01b0\u1eddng s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng, gi\u00fap hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhi\u1ec7m v\u1ee5 m\u00e0 nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n.<\/p>\n\n<h3 class=\"wp-block-heading\">L\u1ee3i \u00edch h\u1eefu h\u00ecnh cho doanh nghi\u1ec7p<\/h3>\n\n<p class=\"wp-block-paragraph\">Vi\u1ec7c tri\u1ec3n khai c\u00e1c c\u00f4ng ngh\u1ec7 n\u00e0y kh\u00f4ng ph\u1ea3i l\u00e0 l\u1eddi h\u1ee9a cho t\u01b0\u01a1ng lai m\u00e0 l\u00e0 hi\u1ec7n th\u1ef1c c\u1ee7a ng\u00e0y h\u00f4m nay. Nhi\u1ec1u c\u00f4ng ty \u0111ang ch\u1ee9ng minh t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c c\u1ee7a c\u00e1c t\u00e1c nh\u00e2n n\u00e0y. V\u00ed d\u1ee5 :<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>Astra Zeneca<\/strong> s\u1eed d\u1ee5ng c\u00e1c t\u00e1c nh\u00e2n \u0111\u1ec3 tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean m\u1edbi v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh nh\u00e2n s\u1ef1, ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 gi\u1ea3m l\u1ed7i.<\/li><li><strong>th\u00edch nghi<\/strong> \u0111\u00e3 tri\u1ec3n khai c\u00e1c t\u00e1c nh\u00e2n v\u00e0o chu\u1ed7i cung \u1ee9ng c\u1ee7a m\u00ecnh, cho ph\u00e9p h\u1ecd tr\u00e1nh \u0111\u01b0\u1ee3c c\u00e1c l\u1ed7i \u0111\u1eb7t h\u00e0ng l\u1eb7p \u0111i l\u1eb7p l\u1ea1i.<\/li><li><strong>UKG<\/strong> ki\u1ec3m tra kh\u1ea3 n\u0103ng tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi c\u1ee7a nh\u00e2n vi\u00ean, do \u0111\u00f3 gi\u1ea3m b\u1edbt kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c \u0111\u00e1ng k\u1ec3 cho b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\">Tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n<\/h3>\n\n<p class=\"wp-block-paragraph\">S\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa c\u00e1c t\u00e1c nh\u00e2n AI v\u00e0 b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n AI Control Tower gi\u00fap c\u1ea3i thi\u1ec7n<strong>tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng<\/strong>. Ng\u01b0\u1eddi d\u00f9ng hi\u1ec7n c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c t\u00e1c nh\u00e2n c\u00f3 kh\u1ea3 n\u0103ng hi\u1ec3u b\u1ed1i c\u1ea3nh c\u1ee7a h\u1ecd nh\u1edd kh\u1ea3 n\u0103ng truy c\u1eadp tr\u1ef1c ti\u1ebfp v\u00e0o d\u1eef li\u1ec7u c\u00f4ng ty theo th\u1eddi gian th\u1ef1c nh\u1edd <strong>Quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a k\u1ebft c\u1ea5u d\u1eef li\u1ec7u<\/strong>. V\u00ed d\u1ee5, m\u1ed9t nh\u00e2n vi\u00ean nh\u00e2n s\u1ef1 s\u1ebd c\u00f3 th\u1ec3 theo d\u00f5i y\u00eau c\u1ea7u do nh\u00e2n vi\u00ean g\u1eedi \u0111\u1ebfn v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a b\u01b0\u1edbc ti\u1ebfp theo m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 can thi\u1ec7p c\u1ee7a con ng\u01b0\u1eddi.<\/p>\n\n<figure class=\"wp-block-table\"><table>\n<thead>\n<tr>\n<th>Vi\u1ec7c kinh doanh<\/th>\n<th>\u1ee8ng d\u1ee5ng \u0111\u1ea1i l\u00fd AI<\/th>\n<th>Nh\u1eefng l\u1ee3i \u00edch<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Astra Zeneca<\/td>\n<td>H\u1ed9i nh\u1eadp v\u00e0 nh\u00e2n s\u1ef1<\/td>\n<td>Ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 gi\u1ea3m thi\u1ec3u l\u1ed7i<\/td>\n<\/tr>\n<tr>\n<td>th\u00edch nghi<\/td>\n<td>Chu\u1ed7i cung \u1ee9ng<\/td>\n<td>Tr\u00e1nh sai s\u00f3t khi \u0111\u1eb7t h\u00e0ng<\/td>\n<\/tr>\n<tr>\n<td>UKG<\/td>\n<td>H\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean<\/td>\n<td>Chuy\u1ec3n giao c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p cho HR<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n<h2 class=\"wp-block-heading\">Nh\u1eefng th\u00e1ch th\u1ee9c c\u1ee7a CRM \u0111\u01b0\u1ee3c t\u00e1i t\u1ea1o<\/h2>\n\n<p class=\"wp-block-paragraph\">ServiceNow kh\u00f4ng ch\u1ec9 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh n\u1ed9i b\u1ed9. B\u1eb1ng c\u00e1ch xem x\u00e9t l\u1ea1i c\u00e1ch c\u00e1c c\u00f4ng ty t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, c\u00f4ng ty \u0111ang gi\u1ea3i quy\u1ebft c\u00e1i m\u00e0 h\u1ecd g\u1ecdi l\u00e0 \u00ab\u00a0ph\u1ea7n gi\u1eefa l\u1ed9n x\u1ed9n\u00a0\u00bb: s\u1ef1 ph\u1ee9c t\u1ea1p c\u1ee7a c\u00e1c t\u01b0\u01a1ng t\u00e1c m\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng nh\u00ecn th\u1ea5y \u0111\u01b0\u1ee3c. L\u1ed7i n\u1ed9i b\u1ed9 c\u00f3 th\u1ec3 g\u00e2y \u1ea3nh h\u01b0\u1edfng nghi\u00eam tr\u1ecdng \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n<h3 class=\"wp-block-heading\">M\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn CRM s\u00e1ng t\u1ea1o<\/h3>\n\n<p class=\"wp-block-paragraph\">Tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf giao di\u1ec7n \u0111\u1eb9p m\u1eaft. ServiceNow cung c\u1ea5p gi\u1ea3i ph\u00e1p CRM s\u1eed d\u1ee5ng AI gi\u00fap li\u00ean k\u1ebft d\u1eef li\u1ec7u v\u00e0 quy tr\u00ecnh. Michael Ramsey, Ph\u00f3 ch\u1ee7 t\u1ecbch qu\u1ea3n l\u00fd s\u1ea3n ph\u1ea9m, nh\u1ea5n m\u1ea1nh r\u1eb1ng \u201cCRM truy\u1ec1n th\u1ed1ng c\u00f3 nhi\u1ec1u r\u00e0o c\u1ea3n l\u00e0m ch\u1eadm ho\u1ea1t \u0111\u1ed9ng chung\u201d. B\u1eb1ng c\u00e1ch t\u00edch h\u1ee3p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u1edf m\u1ecdi c\u1ea5p \u0111\u1ed9, th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 s\u1ef1 th\u1ea5t v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3m thi\u1ec3u.<\/p>\n\n<h3 class=\"wp-block-heading\">\u00dd ki\u1ebfn \u200b\u200bdoanh nghi\u1ec7p v\u1ec1 hi\u1ec7u qu\u1ea3 c\u1ee7a quy tr\u00ecnh m\u1edbi<\/h3>\n\n<p class=\"wp-block-paragraph\">L\u1eddi ch\u1ee9ng th\u1ef1c t\u1eeb c\u00e1c c\u00f4ng ty nh\u01b0 <strong>L\u01b0u tr\u1eef thu\u1ea7n t\u00fay<\/strong> ch\u1ee9ng minh r\u1eb1ng t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00f3 th\u1ec3 t\u0103ng t\u1ed1c \u0111\u00e1ng k\u1ec3 t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Theo kinh nghi\u1ec7m c\u1ee7a h\u1ecd, th\u1eddi gian ph\u1ea3n h\u1ed3i \u0111\u00e3 t\u0103ng g\u1ea5p b\u1ea3y l\u1ea7n nh\u1edd t\u00ednh n\u0103ng theo d\u00f5i y\u00eau c\u1ea7u t\u1ef1 \u0111\u1ed9ng. \u0110i\u1ec1u n\u00e0y minh h\u1ecda r\u00f5 r\u00e0ng kh\u1ea3 n\u0103ng c\u1ee7a c\u00e1c t\u00e1c nh\u00e2n AI trong vi\u1ec7c qu\u1ea3n l\u00fd t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng trong khi v\u1eabn l\u01b0u gi\u1eef b\u1ed9 nh\u1edb h\u00e0nh \u0111\u1ed9ng \u0111\u1ec3 c\u00f3 ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p h\u01a1n v\u1edbi ng\u1eef c\u1ea3nh.<\/p>\n\n<h3 class=\"wp-block-heading\">C\u00e1c b\u01b0\u1edbc ti\u1ebfp theo: h\u01b0\u1edbng t\u1edbi t\u1ef1 \u0111\u1ed9ng h\u00f3a cao h\u01a1n<\/h3>\n\n<p class=\"wp-block-paragraph\">M\u1eb7c d\u00f9 vi\u1ec5n c\u1ea3nh c\u00f3 v\u1ebb h\u1ee9a h\u1eb9n, nh\u01b0ng \u0111i\u1ec1u quan tr\u1ecdng c\u1ea7n l\u01b0u \u00fd l\u00e0 c\u00e1c t\u00e1c nh\u00e2n s\u1ebd kh\u00f4ng th\u1ec3 x\u1eed l\u00fd \u0111\u01b0\u1ee3c m\u1ecdi t\u00ecnh hu\u1ed1ng. ServiceNow nh\u1eadn th\u1ea5y r\u1eb1ng m\u1ed9t s\u1ed1 quy tr\u00ecnh ph\u1ee9c t\u1ea1p v\u1eabn c\u1ea7n s\u1ef1 can thi\u1ec7p c\u1ee7a con ng\u01b0\u1eddi. Tuy nhi\u00ean, nh\u1eefng c\u1ea3i ti\u1ebfn m\u00e0 c\u00e1c c\u00f4ng ngh\u1ec7 n\u00e0y mang l\u1ea1i l\u00e0 kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn:<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>Gi\u1ea3m th\u1eddi gian ph\u1ea3n h\u1ed3i<\/strong><\/li><li><strong>Lo\u1ea1i b\u1ecf c\u00e1c nhi\u1ec7m v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i<\/strong><\/li><li><strong>C\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/li><\/ul>\n\n<figure class=\"wp-block-table\"><table>\n<thead>\n<tr>\n<th>T\u00e1c \u0111\u1ed9ng c\u1ee7a c\u00f4ng ngh\u1ec7 AI<\/th>\n<th>Tr\u01b0\u1edbc khi ph\u1ee5c v\u1ee5B\u00e2y gi\u1edd<\/th>\n<th>Sau khi ph\u1ee5c v\u1ee5B\u00e2y gi\u1edd<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Th\u1eddi gian \u0111\u00e1p \u1ee9ng<\/td>\n<td>D\u00e0i<\/td>\n<td>Nh\u00e2n v\u1edbi 7<\/td>\n<\/tr>\n<tr>\n<td>Nhi\u1ec7m v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i<\/td>\n<td>Cao<\/td>\n<td>Gi\u1ea3m \u0111\u00e1ng k\u1ec3<\/td>\n<\/tr>\n<tr>\n<td>S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/td>\n<td>Trung b\u00ecnh<\/td>\n<td>C\u1ea3i thi\u1ec7n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n<h2 class=\"wp-block-heading\">Thi\u1ebft l\u1eadp v\u0103n h\u00f3a \u0111\u1ed5i m\u1edbi c\u00f4ng ngh\u1ec7<\/h2>\n\n<p class=\"wp-block-paragraph\">M\u1ed9t trong nh\u1eefng ch\u00eca kh\u00f3a th\u1ef1c s\u1ef1 cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a ServiceNow l\u00e0 vi\u1ec7c \u00e1p d\u1ee5ng m\u1ed9t n\u1ec1n v\u0103n h\u00f3a<strong>\u0111\u1ed5i m\u1edbi c\u00f4ng ngh\u1ec7<\/strong>. T\u1ea1i h\u1ed9i ngh\u1ecb, c\u00e1c di\u1ec5n gi\u1ea3 nh\u01b0 Jessica Williams v\u00e0 Conan O\u2019Brien \u0111\u00e3 n\u00f3i v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng nu\u00f4i d\u01b0\u1ee1ng nh\u1eefng \u00fd t\u01b0\u1edfng m\u1edbi.<\/p>\n\n<h3 class=\"wp-block-heading\">T\u1ea7m quan tr\u1ecdng c\u1ee7a t\u00ednh x\u00e1c th\u1ef1c<\/h3>\n\n<p class=\"wp-block-paragraph\">Williams nh\u1ea5n m\u1ea1nh nhu c\u1ea7u t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng n\u01a1i nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 b\u00e0y t\u1ecf \u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh m\u00e0 kh\u00f4ng s\u1ee3 h\u00e3i. Trong n\u1ec1n v\u0103n h\u00f3a \u0111\u1ed5i m\u1edbi n\u00e0y, vi\u1ec7c khuy\u1ebfn kh\u00edch ch\u1ea5p nh\u1eadn r\u1ee7i ro l\u00e0 r\u1ea5t quan tr\u1ecdng, v\u00ec \u0111\u00f3 ch\u00ednh l\u00e0 n\u01a1i t\u1ea1o ra s\u1ef1 ti\u1ebfn b\u1ed9 th\u1ef1c s\u1ef1. Kh\u00f4ng ch\u1ec9 \u0111\u1ec3 gi\u1edbi thi\u1ec7u c\u00e1c t\u00e1c nh\u00e2n AI m\u00e0 c\u00f2n cho to\u00e0n b\u1ed9 quy tr\u00ecnh kinh doanh.<\/p>\n\n<h3 class=\"wp-block-heading\">L\u00e3nh \u0111\u1ea1o truy\u1ec1n c\u1ea3m h\u1ee9ng cho b\u1ee9c tranh l\u1edbn<\/h3>\n\n<p class=\"wp-block-paragraph\">S\u1ef1 l\u00e3nh \u0111\u1ea1o m\u1ea1nh m\u1ebd \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o n\u00ean s\u1ef1 chuy\u1ec3n \u0111\u1ed5i th\u00e0nh c\u00f4ng. ServiceNow \u1ee7ng h\u1ed9 t\u00ednh linh ho\u1ea1t v\u00e0 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng ch\u01b0a t\u1eebng c\u00f3 trong c\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a m\u00ecnh, nh\u1eadn ra r\u1eb1ng AI kh\u00f4ng th\u1ec3 thay th\u1ebf ho\u00e0n to\u00e0n con ng\u01b0\u1eddi. S\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa tr\u00ed th\u00f4ng minh c\u1ee7a con ng\u01b0\u1eddi v\u00e0 kh\u1ea3 n\u0103ng c\u1ee7a AI l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t t\u1ed1i \u01b0u.<\/p>\n\n<h3 class=\"wp-block-heading\">H\u01b0\u1edbng t\u1edbi t\u01b0\u01a1ng lai h\u1ee3p t\u00e1c<\/h3>\n\n<p class=\"wp-block-paragraph\">Th\u00f4ng \u0111i\u1ec7p c\u1ee7a ServiceNow r\u1ea5t r\u00f5 r\u00e0ng: AI ph\u1ea3i t\u00edch h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a c\u00f4ng ty. H\u01b0\u1edbng \u0111i n\u00e0y kh\u00f4ng ch\u1ec9 d\u1ef1a tr\u00ean l\u1ee3i nhu\u1eadn m\u00e0 c\u00f2n d\u1ef1a tr\u00ean cam k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean v\u1ec1 m\u1ed9t kh\u00f4ng gian l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 v\u00e0 h\u00e0i h\u00f2a h\u01a1n.<\/p>\n\n<figure class=\"wp-block-table\"><table>\n<thead>\n<tr>\n<th>C\u00e1c y\u1ebfu t\u1ed1 c\u1ee7a v\u0103n h\u00f3a \u0111\u1ed5i m\u1edbi<\/th>\n<th>T\u1ea7m quan tr\u1ecdng<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>M\u00f4i tr\u01b0\u1eddng an to\u00e0n<\/td>\n<td>Cho ph\u00e9p th\u1ec3 hi\u1ec7n \u00fd t\u01b0\u1edfng m\u1ed9t c\u00e1ch ch\u00e2n th\u1ef1c<\/td>\n<\/tr>\n<tr>\n<td>Ch\u1ea5p nh\u1eadn r\u1ee7i ro<\/td>\n<td>Th\u00fac \u0111\u1ea9y s\u1ef1 xu\u1ea5t hi\u1ec7n c\u1ee7a c\u00e1c gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o<\/td>\n<\/tr>\n<tr>\n<td>L\u00e3nh \u0111\u1ea1o truy\u1ec1n c\u1ea3m h\u1ee9ng<\/td>\n<td>H\u01b0\u1edbng d\u1eabn thay \u0111\u1ed5i v\u00e0 th\u00fac \u0111\u1ea9y c\u00e1c \u0111\u1ed9i<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n<h2 class=\"wp-block-heading\">K\u1ebft lu\u1eadn \u0111\u00e3 bi\u1ebft tr\u01b0\u1edbc: T\u01b0\u01a1ng lai c\u1ee7a ServiceNow v\u00e0 AI<\/h2>\n\n<p class=\"wp-block-paragraph\">V\u1edbi vi\u1ec7c tri\u1ec3n khai c\u00e1c gi\u1ea3i ph\u00e1p AI ph\u00f9 h\u1ee3p v\u00e0 t\u1ea7m nh\u00ecn kinh doanh t\u1eadp trung v\u00e0o<strong>t\u1ed1i \u01b0u h\u00f3a<\/strong> v\u00e0 s\u1ed1 h\u00f3a, ServiceNow \u0111\u1ecbnh v\u1ecb m\u00ecnh l\u00e0 m\u1ed9t \u0111\u01a1n v\u1ecb ch\u1ee7 ch\u1ed1t trong qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT. \u0110\u00e3 \u0111\u1ebfn l\u00fac suy \u0111o\u00e1n v\u1ec1 t\u01b0\u01a1ng lai; Nh\u1eefng l\u1ee3i \u00edch n\u00e0y l\u00e0 c\u00f3 th\u1eadt v\u00e0 c\u00e1c doanh nghi\u1ec7p ph\u1ea3i t\u1eadn d\u1ee5ng ngay \u0111\u1ec3 ph\u00e1t huy h\u1ebft ti\u1ec1m n\u0103ng c\u1ee7a ch\u00fang. Th\u00e1ch th\u1ee9c hi\u1ec7n nay l\u00e0 t\u1eadn d\u1ee5ng cu\u1ed9c c\u00e1ch m\u1ea1ng c\u00f4ng ngh\u1ec7 n\u00e0y \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1, cung c\u1ea5p <strong>tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng<\/strong> th\u1ef1c s\u1ef1 \u0111\u1ed9c \u0111\u00e1o.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Trong m\u1ed9t th\u1ebf gi\u1edbi m\u00e0 s\u1ed1 h\u00f3a \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t nhu c\u1ea7u thi\u1ebft y\u1ebfu, ServiceNow \u0111ang \u0111\u1ecbnh v\u1ecb m\u00ecnh \u1edf v\u1ecb tr\u00ed h\u00e0ng \u0111\u1ea7u\u0111\u1ed5i m\u1edbi c\u00f4ng ngh\u1ec7. T\u1ea1i h\u1ed9i ngh\u1ecb Knowledge 2025, c\u00f4ng ty \u0111\u00e3 c\u00f4ng b\u1ed1 nh\u1eefng ti\u1ebfn b\u1ed9 \u1ea5n t\u01b0\u1ee3ng trong l\u0129nh v\u1ef1ctr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, l\u00e0m n\u1ed5i b\u1eadt h\u1ec7 sinh th\u00e1i [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":28021,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[957,9662,568,50218,284],"class_list":["post-28049","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe-vi","tag-cong-nghe-vi","tag-dai-ly-ai-vi","tag-dich-vu-bay-gio-vi","tag-toi-uu-hoa-dich-vu-vi","tag-tri-tue-nhan-tao-vi"],"_links":{"self":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/28049","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/comments?post=28049"}],"version-history":[{"count":1,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/28049\/revisions"}],"predecessor-version":[{"id":28050,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/28049\/revisions\/28050"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media\/28021"}],"wp:attachment":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media?parent=28049"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/categories?post=28049"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/tags?post=28049"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}