{"id":26539,"date":"2025-05-12T14:43:10","date_gmt":"2025-05-12T14:43:10","guid":{"rendered":"https:\/\/www.mon-agent-ia.fr\/blog\/?p=26539"},"modified":"2025-05-12T14:43:11","modified_gmt":"2025-05-12T14:43:11","slug":"salesforce-ra-mat-agentforce-for-hr-service-mot-giai-phap-dai-ly-ai-de-toi-uu-hoa-ho-tro-nhom-hr-va-cai-thien-trai-nghiem-cua-nhan-vien","status":"publish","type":"post","link":"https:\/\/www.mon-agent-ia.fr\/blog\/vi\/salesforce-ra-mat-agentforce-for-hr-service-mot-giai-phap-dai-ly-ai-de-toi-uu-hoa-ho-tro-nhom-hr-va-cai-thien-trai-nghiem-cua-nhan-vien\/","title":{"rendered":"Salesforce ra m\u1eaft Agentforce for HR Service, m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u1ea1i l\u00fd AI \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a h\u1ed7 tr\u1ee3 nh\u00f3m HR v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean"},"content":{"rendered":"

Trong m\u00f4i tr\u01b0\u1eddng kinh doanh kh\u00f4ng ng\u1eebng thay \u0111\u1ed5i, nhu c\u1ea7u c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 nh\u00f3m nh\u00e2n s\u1ef1 c\u0169ng th\u00edch \u1ee9ng nhanh ch\u00f3ng. Ra m\u1eaft Agentforce cho D\u1ecbch v\u1ee5 Nh\u00e2n s\u1ef1 c\u1ee7a l\u1ef1c l\u01b0\u1ee3ng b\u00e1n h\u00e0ng<\/strong> ph\u00f9 h\u1ee3p ho\u00e0n h\u1ea3o v\u1edbi \u0111\u1ed9ng l\u1ef1c n\u00e0y. B\u1eb1ng c\u00e1ch t\u00edch h\u1ee3p tr\u1ef1c ti\u1ebfp c\u00e1c kh\u1ea3 n\u0103ng c\u1ee7a AI v\u00e0o quy tr\u00ecnh qu\u1ea3n l\u00fd ngu\u1ed3n nh\u00e2n l\u1ef1c, gi\u1ea3i ph\u00e1p n\u00e0y h\u1ee9a h\u1eb9n s\u1ebd chuy\u1ec3n \u0111\u1ed5i b\u1ed1i c\u1ea3nh h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean v\u00e0 t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean. M\u1ee5c ti\u00eau r\u1ea5t r\u00f5 r\u00e0ng: l\u00e0m cho c\u00e1c quy tr\u00ecnh nh\u00e2n s\u1ef1 tr\u1edf n\u00ean linh ho\u1ea1t v\u00e0 d\u1ec5 ti\u1ebfp c\u1eadn h\u01a1n, \u0111\u1ed3ng th\u1eddi cho ph\u00e9p c\u00e1c nh\u00f3m nh\u00e2n s\u1ef1 t\u1eadp trung v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 c\u00f3 gi\u00e1 tr\u1ecb gia t\u0103ng cao h\u01a1n.<\/p>\n\n

Agentforce: m\u1ed9t s\u00e1ng ki\u1ebfn \u200b\u200b\u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c d\u1ecbch v\u1ee5 nh\u00e2n s\u1ef1<\/h2>\n\n

V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a Agentforce d\u00e0nh cho D\u1ecbch v\u1ee5 Nh\u00e2n s\u1ef1, Salesforce gi\u1edbi thi\u1ec7u m\u1ed9t b\u1ed9 c\u00f4ng c\u1ee5 ti\u00ean ti\u1ebfn h\u1ed7 tr\u1ee3 b\u1edfi AI. Gi\u1ea3i ph\u00e1p n\u00e0y bao g\u1ed3m m\u1ed9t c\u1ed5ng th\u00f4ng tin t\u01b0\u01a1ng t\u00e1c d\u00e0nh cho nh\u00e2n vi\u00ean v\u00e0 m\u1ed9t giao di\u1ec7n chuy\u00ean d\u1ee5ng cho nh\u00f3m nh\u00e2n s\u1ef1, gi\u00fap qu\u1ea3n l\u00fd y\u00eau c\u1ea7u hi\u1ec7u qu\u1ea3 h\u01a1n nhi\u1ec1u. V\u00e0o n\u0103m 2025, khi 90% chuy\u00ean gia nh\u00e2n s\u1ef1 c\u1ea3m th\u1ea5y qu\u00e1 t\u1ea3i, vi\u1ec7c tri\u1ec3n khai chatbot tr\u1edf th\u00e0nh gi\u1ea3i ph\u00e1p hi\u1ec3n nhi\u00ean \u0111\u1ec3 gi\u1ea3m b\u1edbt kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd.<\/p>\n\n

H\u1ed7 tr\u1ee3 ngay l\u1eadp t\u1ee9c cho nh\u00e2n vi\u00ean<\/h3>\n\n

Ng\u01b0\u1eddi lao \u0111\u1ed9ng ng\u00e0y nay \u0111ang t\u00ecm ki\u1ebfm nh\u1eefng gi\u1ea3i ph\u00e1p \u0111\u01a1n gi\u1ea3n v\u00e0 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u nh\u00e2n l\u1ef1c h\u00e0ng ng\u00e0y c\u1ee7a h\u1ecd. Trong b\u1ed1i c\u1ea3nh n\u00e0y, Agentforce t\u1ef1 \u0111\u1ecbnh v\u1ecb m\u00ecnh l\u00e0 \u0111\u1ed3ng minh th\u1ef1c s\u1ef1, cung c\u1ea5p quy\u1ec1n truy c\u1eadp tr\u1ef1c ti\u1ebfp v\u00e0o th\u00f4ng tin v\u00e0 d\u1ecbch v\u1ee5 c\u1ea7n thi\u1ebft. Nh\u1edd nh\u1eefng t\u01b0\u01a1ng t\u00e1c \u0111\u01a1n gi\u1ea3n v\u00e0 tr\u1ef1c quan, gi\u1edd \u0111\u00e2y nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh h\u1ea7u h\u1ebft c\u00e1c nhi\u1ec7m v\u1ee5 nh\u00e2n s\u1ef1 ph\u1ed5 bi\u1ebfn ch\u1ec9 trong v\u00e0i ph\u00fat. Sau \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng ch\u00ednh m\u00e0 gi\u1ea3i ph\u00e1p n\u00e0y cung c\u1ea5p:<\/p>\n\n

  • Ph\u1ea3n h\u1ed3i \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a:<\/strong> Agentforce \u0111i\u1ec1u ch\u1ec9nh ph\u1ea3n h\u1ed3i c\u1ee7a m\u00ecnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean, \u0111\u1ea3m b\u1ea3o h\u1ed7 tr\u1ee3 ph\u00f9 h\u1ee3p.<\/li>
  • C\u1eadp nh\u1eadt th\u00f4ng tin c\u00e1 nh\u00e2n:<\/strong> C\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng thay \u0111\u1ed5i h\u1ed3 s\u01a1 nh\u01b0 thay \u0111\u1ed5i \u0111\u1ecba ch\u1ec9 ho\u1eb7c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i th\u00f4ng qua h\u1ed9p tho\u1ea1i \u0111\u01a1n gi\u1ea3n.<\/li>
  • Qu\u1ea3n l\u00fd ngh\u1ec9 ph\u00e9p \u0111\u01a1n gi\u1ea3n:<\/strong> Y\u00eau c\u1ea7u xin ngh\u1ec9 ph\u00e9p \u0111\u01b0\u1ee3c x\u1eed l\u00fd ch\u1ec9 b\u1eb1ng v\u00e0i c\u00fa nh\u1ea5p chu\u1ed9t, kh\u00f4ng c\u1ea7n th\u1ee7 t\u1ee5c ph\u1ee9c t\u1ea1p.<\/li>
  • H\u1ed7 tr\u1ee3 n\u1ed9p b\u00e1o c\u00e1o chi ph\u00ed:<\/strong> To\u00e0n b\u1ed9 quy tr\u00ecnh \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a, gi\u00fap vi\u1ec7c qu\u1ea3n l\u00fd chi ph\u00ed tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n nhi\u1ec1u.<\/li><\/ul>\n\n

    M\u1ed9t quy tr\u00ecnh x\u1eed l\u00fd y\u00eau c\u1ea7u \u0111\u01a1n gi\u1ea3n h\u00f3a d\u00e0nh cho nh\u00f3m nh\u00e2n s\u1ef1<\/h3>\n\n

    \u0110\u1ed1i v\u1edbi c\u00e1c nh\u00f3m qu\u1ea3n l\u00fd ngu\u1ed3n nh\u00e2n l\u1ef1c, Agentforce mang l\u1ea1i s\u1ef1 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 trong vi\u1ec7c x\u1eed l\u00fd y\u00eau c\u1ea7u. Thay v\u00ec b\u1ecb l\u1ea1c v\u00e0o lu\u1ed3ng th\u00f4ng tin ph\u1ee9c t\u1ea1p, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i t\u1eeb ch\u1ebf \u0111\u1ed9 xem th\u1ed1ng nh\u1ea5t cho ph\u00e9p h\u1ecd truy c\u1eadp d\u1eef li\u1ec7u c\u00f3 li\u00ean quan m\u1ed9t c\u00e1ch nhanh ch\u00f3ng. C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y g\u00f3p ph\u1ea7n t\u0103ng c\u01b0\u1eddng h\u1ed7 tr\u1ee3 cho nh\u00e2n vi\u00ean, \u0111\u1ed3ng th\u1eddi qu\u1ea3n l\u00fd t\u1ed1t h\u01a1n nh\u1eefng th\u00e1ch th\u1ee9c ph\u1ee9c t\u1ea1p h\u01a1n.<\/p>\n\n

    \n\n\n\n\n\n\n
    Ch\u1ee9c n\u0103ng<\/th>\nS\u1ef1 mi\u00eau t\u1ea3<\/th>\nL\u1ee3i \u00edch cho \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1<\/th>\n<\/tr>\n<\/thead>\n
    Ph\u1ea3n h\u1ed3i th\u00edch \u1ee9ng<\/td>\n\u0110\u1ec1 xu\u1ea5t ph\u1ea3n h\u1ed3i d\u1ef1a tr\u00ean ng\u1eef c\u1ea3nh v\u00e0 l\u1ecbch s\u1eed trao \u0111\u1ed5i.<\/td>\nGi\u1ea3m th\u1eddi gian x\u1eed l\u00fd y\u00eau c\u1ea7u.<\/td>\n<\/tr>\n
    D\u1eef li\u1ec7u t\u1eadp trung<\/td>\nTruy c\u1eadp th\u00f4ng tin t\u1eeb m\u1ed9t giao di\u1ec7n duy nh\u1ea5t th\u00f4ng qua t\u00edch h\u1ee3p Mulesoft.<\/td>\nTh\u00fac \u0111\u1ea9y vi\u1ec7c qu\u1ea3n l\u00fd tr\u01b0\u1eddng h\u1ee3p v\u00e0 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng ph\u1ea3n h\u1ed3i.<\/td>\n<\/tr>\n
    Chuy\u1ec3n giao c\u00e1c v\u1ee5 vi\u1ec7c ph\u1ee9c t\u1ea1p<\/td>\nT\u1ef1 \u0111\u1ed9ng chuy\u1ec3n h\u01b0\u1edbng y\u00eau c\u1ea7u t\u1edbi \u0111\u1ea1i di\u1ec7n nh\u00e2n s\u1ef1 n\u1ebfu c\u1ea7n.<\/td>\nCung c\u1ea5p m\u1ee9c h\u1ed7 tr\u1ee3 ph\u00f9 h\u1ee3p t\u00f9y theo t\u00ecnh hu\u1ed1ng.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n

    AI \u0111ang bi\u1ebfn \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean nh\u01b0 th\u1ebf n\u00e0o<\/h2>\n\n

    M\u1ed1i li\u00ean h\u1ec7 gi\u1eefa s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 nh\u00e2n s\u1ef1 hi\u1ec7n nay l\u00e0 kh\u00f4ng th\u1ec3 t\u00e1ch r\u1eddi. V\u1edbi vi\u1ec7c tri\u1ec3n khai Agentforce, Salesforce mong mu\u1ed1n \u0111\u1ecbnh ngh\u0129a l\u1ea1i tr\u1ea3i nghi\u1ec7m n\u00e0y. Vi\u1ec7c t\u00edch h\u1ee3p AI kh\u00f4ng ch\u1ec9 t\u1ea1o ra d\u1ecbch v\u1ee5 \u0111\u00e1p \u1ee9ng m\u00e0 c\u00f2n d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a nh\u00e2n vi\u00ean. C\u00e1c nghi\u00ean c\u1ee9u cho th\u1ea5y s\u1ef1 h\u1ed7 tr\u1ee3 ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c v\u00e0 n\u0103ng su\u1ea5t cao h\u01a1n.<\/p>\n\n

    T\u1ed5ng quan v\u1ec1 c\u00e1c l\u1ee3i \u00edch c\u1ee7a Agentforce d\u00e0nh cho nh\u00e2n vi\u00ean<\/h3>\n\n

    Sau \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u1ee3i \u00edch tr\u1ef1c ti\u1ebfp m\u00e0 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c khi s\u1eed d\u1ee5ng Agentforce:<\/p>\n\n

    • Ti\u1ebft ki\u1ec7m th\u1eddi gian:<\/strong> M\u1ed7i quy tr\u00ecnh tr\u1edf n\u00ean \u0111\u01a1n gi\u1ea3n, nhanh ch\u00f3ng v\u00e0 kh\u00f4ng c\u00f2n ph\u1ea3i ch\u1edd ph\u1ea3n h\u1ed3i t\u1eeb b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1.<\/li>
    • Truy c\u1eadp th\u00f4ng tin c\u00f3 li\u00ean quan:<\/strong> C\u00e1c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c cung c\u1ea5p kh\u00f4ng ch\u1ec9 ch\u00ednh x\u00e1c m\u00e0 c\u00f2n ph\u00f9 h\u1ee3p v\u1edbi ng\u1eef c\u1ea3nh.<\/li>
    • H\u1ed7 tr\u1ee3 24\/7:<\/strong> Nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi b\u1ea5t c\u1ee9 l\u00fac n\u00e0o v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p ngay l\u1eadp t\u1ee9c.<\/li>
    • Gi\u00e1o d\u1ee5c li\u00ean t\u1ee5c:<\/strong> C\u01a1 h\u1ed9i tham gia c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o v\u00e0 h\u01b0\u1edbng d\u1eabn m\u00e0 kh\u00f4ng b\u1ecb gi\u1edbi h\u1ea1n th\u1eddi gian.<\/li><\/ul>\n\n

      M\u1ed9t th\u00e1ch th\u1ee9c \u0111\u1ed1i v\u1edbi c\u00e1c nh\u00f3m nh\u00e2n s\u1ef1: th\u00edch nghi v\u1edbi m\u00f4i tr\u01b0\u1eddng m\u1edbi<\/h3>\n\n

      Trong khi gi\u1ea3i ph\u00e1p Agentforce l\u00e0m phong ph\u00fa th\u00eam tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean, n\u00f3 c\u0169ng \u0111\u00f2i h\u1ecfi ph\u1ea3i \u0111\u1ed5i m\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9 c\u1ee7a nh\u00f3m nh\u00e2n s\u1ef1. C\u00e1c nh\u00f3m ph\u1ea3i th\u00edch nghi v\u1edbi c\u00f4ng ngh\u1ec7 n\u00e0y trong khi v\u1eabn ch\u00fa \u00fd \u0111\u1ebfn kh\u00eda c\u1ea1nh con ng\u01b0\u1eddi v\u00e0 c\u1ea3m x\u00fac trong nhi\u1ec7m v\u1ee5 c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 c\u00e2n b\u1eb1ng tinh t\u1ebf gi\u1eefa vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh v\u00e0 nh\u1ea5n m\u1ea1nh s\u1ef1 \u0111\u1ed3ng c\u1ea3m.<\/p>\n\n

      M\u1ed9t t\u01b0\u01a1ng lai \u0111\u1ea7y h\u1ee9a h\u1eb9n cho qu\u1ea3n l\u00fd ngu\u1ed3n nh\u00e2n l\u1ef1c<\/h2>\n\n

      V\u00e0o n\u0103m 2025, qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i c\u00f4ng ngh\u1ec7 trong d\u1ecbch v\u1ee5 nh\u00e2n s\u1ef1 s\u1ebd ti\u1ebfp t\u1ee5c t\u0103ng t\u1ed1c. V\u1edbi t\u1ea7m nh\u00ecn ti\u1ebfn b\u1ed9, l\u1ef1c l\u01b0\u1ee3ng b\u00e1n h\u00e0ng<\/strong> d\u1ef1 \u0111o\u00e1n s\u1ef1 ph\u1ed1i h\u1ee3p hi\u1ec7u qu\u1ea3 gi\u1eefa c\u00e1c t\u00e1c nh\u00e2n AI v\u00e0 nh\u00f3m nh\u00e2n s\u1ef1. T\u00e1m trong s\u1ed1 m\u01b0\u1eddi nh\u00e0 l\u00e3nh \u0111\u1ea1o nh\u00e2n s\u1ef1 \u1ee7ng h\u1ed9 l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng h\u1ed7n h\u1ee3p, k\u1ebft h\u1ee3p ngu\u1ed3n nh\u00e2n l\u1ef1c v\u00e0 t\u00e1c nh\u00e2n AI, m\u1ed9t s\u1ef1 ph\u00e1t tri\u1ec3n t\u1ea5t y\u1ebfu theo Kishan Chetan, Ph\u00f3 ch\u1ee7 t\u1ecbch \u0111i\u1ec1u h\u00e0nh c\u1ee7a Salesforce.<\/p>\n\n

      Nh\u1eefng l\u1ee3i \u00edch kh\u00f4ng ch\u1ec9 bao g\u1ed3m n\u0103ng su\u1ea5t cao h\u01a1n m\u00e0 c\u00f2n l\u00e0 nh\u1eefng quy tr\u00ecnh nh\u00e2n v\u0103n v\u00e0 ph\u00f9 h\u1ee3p h\u01a1n. C\u00e1c b\u01b0\u1edbc ti\u1ebfp theo s\u1ebd l\u00e0 g\u00ec? Salesforce \u0111\u00e3 \u0111i \u0111\u1ea7u trong vi\u1ec7c th\u1eed nghi\u1ec7m v\u00e0 ch\u1ee9ng minh hi\u1ec7u qu\u1ea3 c\u1ee7a Agentforce trong n\u1ed9i b\u1ed9, thu th\u1eadp nh\u1eefng b\u00e0i h\u1ecdc qu\u00fd gi\u00e1 \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh vi\u1ec7c s\u1eed d\u1ee5ng gi\u1ea3i ph\u00e1p n\u00e0y nh\u1eb1m \u0111\u00e1p \u1ee9ng nh\u1eefng th\u00e1ch th\u1ee9c trong t\u01b0\u01a1ng lai c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n

      Tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3 c\u1ee7a Salesforce: v\u00ed d\u1ee5 v\u1ec1 c\u00e1c \u1ee9ng d\u1ee5ng Agentforce<\/h3>\n\n

      Trong Salesforce, vi\u1ec7c tri\u1ec3n khai Agentforce \u0111\u00e3 mang l\u1ea1i nh\u1eefng k\u1ebft qu\u1ea3 c\u1ee5 th\u1ec3. C\u1ed5ng th\u00f4ng tin nh\u00e2n vi\u00ean \u0111\u00e3 ghi nh\u1eadn g\u1ea7n 10 tri\u1ec7u l\u01b0\u1ee3t t\u00ecm ki\u1ebfm, cung c\u1ea5p ph\u1ea3n h\u1ed3i t\u1ee9c th\u1eddi cho 96% y\u00eau c\u1ea7u m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 can thi\u1ec7p c\u1ee7a nh\u00f3m nh\u00e2n s\u1ef1. C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng kh\u00e1c bao g\u1ed3m:<\/p>\n\n

      • H\u01b0\u1edbng d\u1eabn trong th\u1eddi gian \u0111\u0103ng k\u00fd h\u01b0\u1edfng quy\u1ec1n l\u1ee3i.<\/li>
      • H\u1ed7 tr\u1ee3 t\u00ecm hi\u1ec3u c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ho\u00e0n tr\u1ea3 chi ph\u00ed ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe.<\/li>
      • H\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean trong qu\u00e1 tr\u00ecnh chuy\u1ec3n giao.<\/li><\/ul>\n\n

        K\u1ebft lu\u1eadn: H\u01b0\u1edbng t\u1edbi s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng ngh\u1ec7 v\u00e0 nh\u00e2n lo\u1ea1i<\/h3>\n\n

        V\u00e0o bu\u1ed5i b\u00ecnh minh c\u1ee7a k\u1ef7 nguy\u00ean m\u1edbi n\u00e0y, c\u00f4ng ngh\u1ec7 \u0111\u00f3ng vai tr\u00f2 l\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 quan tr\u1ecdng trong qu\u1ea3n l\u00fd ngu\u1ed3n nh\u00e2n l\u1ef1c. Gi\u1ea3i ph\u00e1p Agentforce for HR Service c\u1ee7a Salesforce cung c\u1ea5p \u0111\u00f2n b\u1ea9y to l\u1edbn cho nh\u00e2n vi\u00ean, gi\u1ea3i ph\u00f3ng nh\u00f3m nh\u00e2n s\u1ef1 kh\u1ecfi c\u00e1c nhi\u1ec7m v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u00e0 cho ph\u00e9p h\u1ecd t\u1eadp trung v\u00e0o c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p h\u01a1n. C\u00e2u h\u1ecfi v\u1eabn c\u00f2n l\u00e0: l\u00e0m th\u1ebf n\u00e0o c\u00e1c nh\u00f3m n\u00e0y c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng s\u1ef1 ph\u00e1t tri\u1ec3n n\u00e0y \u0111\u1ec3 th\u00fac \u0111\u1ea9y m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c g\u1eafn k\u1ebft v\u00e0 tr\u1ecdn v\u1eb9n h\u01a1n?<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

        Trong m\u00f4i tr\u01b0\u1eddng kinh doanh kh\u00f4ng ng\u1eebng thay \u0111\u1ed5i, nhu c\u1ea7u c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 nh\u00f3m nh\u00e2n s\u1ef1 c\u0169ng th\u00edch \u1ee9ng nhanh ch\u00f3ng. Ra m\u1eaft Agentforce cho D\u1ecbch v\u1ee5 Nh\u00e2n s\u1ef1 c\u1ee7a l\u1ef1c l\u01b0\u1ee3ng b\u00e1n h\u00e0ng ph\u00f9 h\u1ee3p ho\u00e0n h\u1ea3o v\u1edbi \u0111\u1ed9ng l\u1ef1c n\u00e0y. B\u1eb1ng c\u00e1ch t\u00edch h\u1ee3p tr\u1ef1c ti\u1ebfp c\u00e1c kh\u1ea3 n\u0103ng c\u1ee7a AI […]<\/p>\n","protected":false},"author":1,"featured_media":26509,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[48068,48065,1118,20619,48062],"class_list":["post-26539","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe-vi","tag-dich-vu-vi","tag-gio-vi","tag-ia-vi","tag-luc-luong-ban-hang-vi","tag-luc-luong-dac-vu-vi"],"_links":{"self":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/26539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/comments?post=26539"}],"version-history":[{"count":1,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/26539\/revisions"}],"predecessor-version":[{"id":26540,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/posts\/26539\/revisions\/26540"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media\/26509"}],"wp:attachment":[{"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/media?parent=26539"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/categories?post=26539"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mon-agent-ia.fr\/blog\/wp-json\/wp\/v2\/tags?post=26539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}