Genesys Unveils AI Studio, Puts Agentic AI at the Center of the Customer Experience
At the heart of today’s digital age, the customer experience is undergoing a radical transformation, benefiting from the rise of artificial intelligence. Genesys, recognized as a leader in the field of customer experience (CX), recently unveiled a flagship innovation: AI Studio. This revolutionary platform advances the idea that agentic AI can play a crucial role […]