Joule and Intelligent Agents: SAP Unveils Its Plans and Aspirations for the Future

At the dawn of the digital revolution, while technology evolves at a breakneck pace, SAP, leader in the field of business software, is preparing a major transformation of its suite of tools. During the Sapphire 2025 events, the company revealed its ambitions in artificial intelligence with the presentation of its assistant Joule and its intelligent agents. Despite still hesitant adoption by certain customers, SAP is planning with an ambitious roadmap, focusing oninnovation to become the heart of digital activities andautomation of its users.

This focus onartificial intelligence and intelligent agents is intended not only to optimize the management of business processes but also to offer more personalized solutions adapted to the growing challenges of the modern professional world.

SAP’s ambitions: Joule, an intelligent assistant serving businesses

During the recent North American and European editions of Sapphire, SAP highlighted Joule, its intelligent assistant, which could redefine the way companies interact with their systems. With an impressive total of 34,000 customers using the suite Business AI, it is clear that digital transformation is at the heart of SAP’s concerns.

Joule integration with Microsoft Copilot

One of the highlights of the 2025 edition is the wait around the integration of Joule with Microsoft Copilot. This aims to establish a two-way connection between the two systems. Availability of this feature is planned for the second quarter of 2025, and this synergy promises to significantly expand users’ automation capabilities.

Joule will then be accessible via an action bar, improving the user interface with a more fluid and interactive experience. This change is the result of the acquisition of WalkMe, which enhances the SAP GUI by visually explaining the various components of the interface.A skill set at your fingertips

Currently, Joule has the capacity to execute up to 1,600 actions, representing approximately 80% of the most frequently used workflows within SAP systems. These skills cover diverse areas such as finance, supply chain management, and human resources, and enable seamless monitoring, modification, and analysis of data.

Financial Management Supply Chain OptimizationHR Support Document and Data Entry ManipulationAccess to these skills varies depending on the solutions chosen by customers as part of their partnership with SAP. Upcoming Solutions: A Busy Roadmap for 2025

• Next steps include integrated solutions for several SAP tools such as Ariba Procurement, Fieldglass, and others, planned for the third quarter of 2025. These developments will also be accompanied by specific solutions in the areas of Field Service Management and Integrated Business Planning.
• In this dynamic, SAP also promises its customers the ability to develop personalized skills via Joule Studio, which will empower them to enhance their own business processes.
• Domain
• Individual Skills

Finance

Manage Expense Reports, Accounts Receivable Tracking

Human Resources

Collaboration Performance Tracking Supply Chain Product Order Optimization

Product sourcing and tracking

With the ambition of offering a total of 40 agents by the end of 2025, SAP is leaving nothing to chance. Joule agents, semi-autonomous and powered by language models, will enable improved decision-making and smoother interaction between departments. Development of a Dynamic Agent SystemAnother interesting aspect is the launch of a dynamic workflow system planned for the third quarter of 2025. This system will aim to enable agents to better perform tasks expressed in natural language, which could facilitate adoption for non-technical users. In this context, SAP is relying on various language and reasoning models, combined with strategic partnerships with Mistral AI and Google Cloud to strengthen its capabilities.

AI Agent Governance with LeanIX

Alongside the development of Joule and intelligent agents, SAP is introducing LeanIX as the governance foundation for managing them. This agent hub is intended to address automation and efficiency challenges, allowing companies to monitor and optimize the use of their various agents.

• Correction of Bias and Hallucinations
• Agent governance doesn’t stop there. In an increasingly automated environment, SAP emphasizes the ethical and regulatory importance of AI. The Intelligent Agent Pilot Hub will provide oversight to address automation gaps and assess actions against ethical standards.
• Companies will then be able to gain a comprehensive view of how their agents are complying with guidelines while ensuring process security and compliance.
• By adding tools like RAG and a knowledge graph, SAP ensures the delivery of very high-quality results, limiting the risks associated with the use of artificial intelligence models.

Access to External Data and Partnership Strategy

Another key area of ​​SAP innovation lies in enriching the responses provided by Joule with external data through partnerships, such as the one with Perplexity. This positions companies at the heart of a crucial information exchange for anticipating and mitigating risks. For example, in the event of disruptive climate forecasts, agents can suggest alternatives to reduce impacts on the supply chain.

These will also enable better integration of internal and external data to optimize strategic decision-making. Agent Name Application Area

Project Management Agent

Team and Campaign Supervision

Sourcing Agent Purchasing Optimization and Product Sourcing Forecasting Agent

Trend Anticipation and Production

Customer Support Agent

Customer Experience Support and Management

Developing Agentic AI: Towards a New Era of Robots and Automation SAP doesn’t intend to stop at virtual intelligence. By 2025, the company is confirming its commitment to automation through robotic systems, in partnership with Neura Robotics andNvidia

This partnership should enable the deployment of intelligent robots in a variety of environments, from factories to workspaces, introducing a new dimension to the relationship between humans and machines.

Robo-agents: the future of maintenance and automation

These new robotics, equipped with Joule agents, will be tested for applications such as proactive maintenance of production lines. They could transform traditional approaches, making processes more efficient and less costly for companies.